Opiniones de Ebay

Opiniones de Ebay

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Warning Ebay are removing sellers' negative ratings and feedback!

A seller failed to send an item or communicate with me, but was still sending items to some people and getting positive feedback. I opened a case(after waiting two weeks for item or a response to emails), I won the money back after the usual wait for seller's excuse. I left negative feedback, no breaking rules just explaining experience wasn't positive. Other buyers also had left negative feedback. The seller then sent me an email asking me to revise it because they were rushed into hospital (this is now a month after I tried to purchase the item). The seller claims they were rushed into hospital almost a week after I bought the item, it should have been with me by then. I looked back through sellers feedback. No break in feedback, seller has been sending out items during this time and getting positive feedback. Only a few negative feedback that are similar to mine, littered inbetween positive. I am an experienced Ebayer so I know this is one of the many excuses you get when you give negative feedback, my feedback reflects my experience as a buyer so I refuse. Seller had left a response to feedback saying I was rushed into hospital, so to me buyers can look and decide for themselves if they believe it. That is not the case though as the negative feedback and ratings that the seller received have been removed by Ebay!
I phoned Ebay customer support, they confirmed that it had been removed. Not just the negative comments, but the ratings too! It also doesn't show in the revised comments total. The customer support workers now have the power to remove the ratings and feedback whenever a seller phones and gives an excuse. The woman I spoke too tried to find a way to let me put it back on, but their isn't one. She implied that she agreed with me that it shouldn't have been removed and gave me a voucher for 10% off any item. She said she would raise the matter with managers.
I googled this to find this is something that is now happening for more sellers. Cases are being raised where Ebay appear to be removing negative comments for some sellers within minutes of them going on. A couple of websites have highlighted this and posted evidence. I've used Ebay as a buyer and seller, I now find this a very worrying development. They appear to be claiming to have strict policies on this, but not following them. Sellers behave well on Ebay because they know buyers can warn other buyers of their experience. I love leaving gushing feedback about a good experience. When I sell, I like getting positive feedback, knowing I have earned it. I feel the buyers experience will obviously go down because of this, as will having any sense of pride in having good feedback. I will no longer feel safe buying when the rating is at 100% because that may not reflect what they have been given by the buyers, it may just be the feedback that has been allowed to remain online by Ebay customer support!
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£100 down and the don't want to no or help will never use again it's unsafe

I've had a £100 taken out my paypal account taken from eBay for no reason I've been on the phone for hours for and passed from 1 department to another that speak poor English and got no where as the don't no wot there doing or on about so I'm getting trading standards involved and see use in court
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Only Interested In Profit, No interest in the Seller

Absolutely appalling sold an item on eBay ,
Buyer didn't like it offered a refund on return of item,
Buyer put wrong address on label to return so i never got item back but because it was showing as being held at post office awaiting collection eBay refunded buyer,
I Appealed the case and lost reason being I put wrong address on return detail's ( the same address all my other items are returned to),
Then later I check the tracking and my item has been returned to the buyer so now i have no item and no payment, buyer has item and full refund (great scam),
I then contact ebay.co.uk and am told that because the buyer is from the USA I need to speak to them they will message them and someone will be intouch within 24/48hrs later this was on the 10th, 8 day's later ebay.com contact me and tell me the timeframe to appeal passed on the 16th 6 day's after i asked to look at it, Is this a case of wait until time frame has passed so we do not have to refund the seller, seem's like it, so i'm out of pocket £52.00 lost my item and had to pay £5.20 ebay fee's for the privilege disgusting.
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Brilliant for buyers

I am a regular ebay user. Mainly buying from the site. I think it is fantastic and have no problems. I also use the site as a price comparison when selling things privately. Like other people have said, the seller fees and paypal fees are a little high but as long as your item is sold it isn't a huge problem. I totally recommend the site. :)
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øretelefoner kom først efter 34 dage

min søn bestilt nogle øretelefoner fra dem, det tog 34 dage inden de kom. ikke særlig god levering, men øretelefonerne er fine
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Unless you want to loose money… do not use ebay (UK)

The product I bought via ebay UK does NOT function… and then the seller wants me to return the product to her with me paying the return postal fee!!!
I do not believe that this is the way to run business. To me she is a very untrustworthy seller.
I wish I had read all the negative feedback this seller has on ebay BEFORE submitting my order.
Without this is a conclusion, I find this very untrustworthy / random:
2-3 weeks before I received my item, there was another customer who had written a negative feedback (the product did not work either) by the same seller with the exact same product that I had bought. Is it a coincidence? That is an open question…

Furthermore, it is so unbelievable::
about a week after I posted my very negative feedback (with the same title as this review) up on the seller's profile, I was contacted by the seller, she writes:
She would like to offer me 3 GBP, if I change my negative rating to a positive 4 stars. She would transfer the 3 GBP to my account when my new rating was changed on her profile. She would transfer the 3 GBP 'without any delay'
How trustworthy is this seller?

She OFFERS me 3 GBP and I have LOST 43 GBP !!
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Reel handelsplads

Har kun gode erfaringer med Ebay, har efterhånden købt 80 gange og altid er varerne som beskrevet. To gange har jeg enten ikke modtaget en forsendelsen eller fået en defekt. Hver gang er der blevet refunderet eller fremsendt en ny vare.
For nylig bød jeg på en aktion og fik tastet beløbet forkert, men man kan heldigvis trække sit fejlbud tilbage inden for en rimelig tid.
Ebay kan kun anbefales herfra :-)
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review

it did what it said on the tin!
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You can actually steal parts off of items you buy on ebay and send back for full refund and win every time!!

I have had numerous occasions since 1998 selling items on ebay where dishonest buyers actually steal parts off of items send them back and win a full refund with ebay and the seller is left out in the cold--totally!
Ebay's Customer Support will lie to you about their names and "SR" numbers on the phone when you follow up on a claim that is denied and they will go on to say you have won a second appeal --that your case was overturned and money will be refunded into your account in 5-7 days. It never happens and you chase endlessly with different representitives-- never to get anything or anywhere but hang up calls from their customer service, poor or no notes, lies and Customer Service people who don't speak understandable English and use that to their advantage to confuse you before they hang up and you have to start all over again.
You can buy anything on EBAY and just send back the empty box back, demand a refund and still win the dispute, keep the item and get your money back! This is the god's honest truth.
Ebay will say UPS, USPS or FedX could have lost the item out of the box in the return shipping-- you as a seller will be stuck with an empty returned box, a reversal of money in your account. You never win a dispute on a return item--period--"even if you have pictures and 100% documentation." Even if it is "sold as Parts" or "buy as is--no returns" and returned a month later or more--forget the 14 day return policy--that is a joke. You as a seller are screwed in every way.
Try it out --you will see! you can steal all day long and win every time as a buyer and Ebay will back you up!! And screw over the honest person selling. Sellers are disposable with Ebay--Ebay needs buyers to stay in business as sellers are a dime a dozen.
Management is a joke at EBAY--do not bother even asking for a manager as they "customer Service" will transfer you to the customer service Rep. next to them who will act as a manager and give you the same answer.
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do not trust ebay!!

I have been an ebayer for many years 100% feedback, never a negative feedback and above standard detailed seller ratings. I had many hundreds items in shop and just a few weeks before Christmas put selling limits to 100 items, effectively.closing my shop. No justification. Ironically awarded me powerseller status soon afterwards. Complete sham, I have now moved to other market places.
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expensive

expensive to list items, then get hit again with paypal charges from the say inc company.... least i sold my item for more than i paid for it from a website a week before :-D
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no longer a good company to deal with, disgusting how they treat you.

My account was restricted for being linked to another I had never heard of, all they would say was it was linked. I had been a member for years and sold tens of thousands of pounds worth of stuff. No one had access to my account or I to theirs yet ebay still banned me from selling with 100% feedback from day one. The company is too big for its boots and no longer good for honest people yet you look at those with loads of bad feedback still trading.
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EBAY IS NOT A GOOD SITE FOR SELLERS AND BE CAREFUL OF PAYPAL AS THEY ARE EBAY OWNED.

I WOULD NOT ADVISE SELLING OR BUYING ON EBAY. SELLER FEES WAY TO HIGH. I WOULD NOT RECOMMEND PAYPAL AS EBAY OWNES THEM AS WELL.
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Wrong item sent, no refund, Ebay customer service nonexistent, resolution service fails

The very first time buyer = very bad experience. Item delivered one month later but that was due to flooding on my side at the beginning. I asked the seller to hold onto the item for 2 weeks. Afterwards it took him two weeks to deliver it. Upon arrival the item was badly damaged due to poor packaging plus it was a wrong one. I asked the seller for a refund to which he agreed but never sent. I decided to go to the resolution center. As a PayPal guest user I was forwarded to PayPal but cannot do anything as I did not received any required ID transaction. I am left shorter with money and with an useless piece of heavy junk.
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Ebay resolution centre are useless

My account has been put on hold for three weeks. I won an appeal agsinst a buyer and the resolutions centre are just refusing to take hold off account sending threatening emails about sending bailiffs around etc. I have called more than 20 times and keep getting the same answer which is a follow up email has been sent i have never ever come across such crsp customer care they were wuick enough to put account on hold!!!
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Koeckritz rugs misrepresents the rugs it sells

I bought a 10x14ft rug on Ebay from a company ( Koeckritz Rugs ) It was advertised as a 33oz rug with a 1/2 pile height. It came folded up instead of rolled like all other rugs are shipped which left deep creases that remain to today. The rug had a 1/4 inch pile height and you could easily see the backing looking straight down at it. When I called the company I got a rude guy by the name of Kevin ( he wouln't give his last name and hung up on me when I asked, I'm stuck with this junk rug because it is to big for me to fold up again and ship back to them. DON'T BUY FROM THIS COMPANY, THEY HAVE MISLEADING ADVERTISING AND ARE VERY RUDE!!!
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The failure of eBay. What's the point anymore?

It seems to be more and more obvious that Ebay, by now, have worked out that addressing complaints or valid suggestions, from a small minority of its members, costs them money and that it is much more cost effective to pretend to have 'customer support' and seem to be 'looking into problems' and 'promoting safety' but, at the same time, actively hiding problems.

Conners & scammers are seen by members of the Ebay community. They are then reported. Sometimes Ebay will remove the offending auction, but, more often than not, these 'auctions' are left to run their course. Just on the 'Classified' adverts on motors...... there are virtually hundreds of scams every single day. We have seen thousands just in a weekend !!!!!

Even when these con artists do get caught & stopped (EVENTUALLY), their feedback pages are removed or blocked from being viewed, so no one can see how much money they have stolen from the Ebay buyers. Ebay do a BRILLIANT job of hiding it all. I have some excellent screenshots of these types of 'hidden' scams.

As we all know, Ebay has even covered the one 'public' outlet that we have. The 'Community' boards. It's against their rules to discuss any NARU member on there. Anyone discussing a scammer on the boards, is sanctioned by Ebay. (As has been seen over the years).

Ebay then just fob the complainers off with stock replies and pre-written scripts, that skirt around the problems and miss the points made completely, with the hope that the members of the community just give up. This is so obvious and, what makes it worse (for the users), that it is also sound business sense on Ebays behalf to do this.

The very very very enlightened few, (The Lone Wolves), come on the community boards and write on threads. These threads are usually removed now.

Anyone that has valid questions or gets a little bit troublesome (read: gets too close to the truth) for Ebay, is eventually targeted by the boards 'front line of defence'. The Ebay employees that pose as (immune from sanctions) community members (& their, tag along, friends).

These are, of course, the staunch defenders of Ebay. The high volume, high profile posters that will promote the virtues of this wonderful site and dismiss and try to belittle anyone trying to help. (Just look at the recent spate of hi-jacks and the resulting fall-out, or the so called 'Knollers' that posted so many honest facts that they were actually targeted by Ebay staff & high volume Power Sellers under various disguises).

The big joke about these newly found defenders is that they are usually devoted shill bidders themselves that huddle around in groups.


Now Ebay are hiding bidders ID's.

What awaits us next?

To be honest, I cannot blame for Ebay doing it. Up to a point, I suppose that I would. .................'Up to a point'.

The advantage is that Ebay are faceless automatons that can ignore the biggest part of the complaints that they receive. It's not as if you can walk into a shop and talk to someone mono a mono. I have worked in the PR department of a multinational and have sat in on many seminars. I know how the system works.

There a some people that genuinely care about Ebay and its people.


It just seems that Ebays attitude is - 'so what if we lose a few customers here and there? The advertising campaign brings in millions more to replace them'.


Those few hundred customers would quickly be replaced by the new influx of 16 year olds that want to make their first million on Ebay, or people that just want to sell their tat, or motors that wont sell in the trader or at auction, etc. I've met too many already.................................................

The founding core of eBay has now vanished. I'm a 15+ year user of eBay.

90% of the time it is cheaper to find products elsewhere.

The yearly revisions of the "improved" search system is a total failure bringing forth approx 75% of false positives so you waste time.

The pages are getting bigger & bigger so you waste more time.

The search parameters have grown exponentially so it is SO difficult to find items without inputting so much useless information. This wastes even more time.

Searching for items that are "collection only" cannot be separated from all the other listings. So more time wasted.

Searching for larger items that sellers will post and NOT collection only, cannot be separated. So you have to search through THOUSANDS of items just to see a few dozen useful items.

I could go on & on here. But what's the point?

Those of you that remember eBay as it was - an honest auction site & not a shopping mall (that it now is) - will remember what I mean.


For every 4 hours you spend on eBay, 3 of them are wasted. Your life is finite - Don't waste it.

I did 100% of my online shopping on eBay, purchasing hundreds of items per month.
I now do approx 5% of it on there now, purchasing 3 or 4 items per week.


Try Ebid or a similar site. They are SO much better.


Please remember:

"To promote a safe trading environment for the Ebay community, we prohibit users from engaging in any type of unlawful activity on the Ebay web site and are dedicated to investigating such situations".

Yeah, right! As if.
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Ebay Fees total rip off

Ebay is a good place to sell and buy don't get me wrong but they totally rip you off on the end of sale valuation fees. When I first started selling on here 10+ years ago they were fine. They are a total rip off now and have gone down hill big time. I sold something for £60 and after the fees etc etc I only ended up getting around £35 in the end. Absolutely ridiculous and I avoid selling by all costs now. You only have to read online about how disgusting their fees are and how they rip off the sellers.
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Fantastic

Always been good. Will continue to be good.
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Unacceptable Experience

Ebay has no seller protection that they claim to have for sellers, I am based in Uk I contacted eBay customer service after a buyer Nino Chkhaidze eBay username bg9085 based in Germany appallingly lied that item was not as described in order to get a full refund This buyer was given a full refund at the seller's expense despite informing eBay customer service that this buyer is dishonest and I the seller is out of pocket. I phoned eBay to complain and I was passed from one operator to another until I was told I can't appeal

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