Opiniones de BeautyBay.com

Opiniones de BeautyBay.com

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Really bad experience!!!!!!!!!!!!!!! WHERE IS MY ORDER???

Today it's almost 4 weeks sense I ordered from beautybay.com, when do i receive my package?! I emailed beautybay twice and the only answer i got was "the package arrives soon". This is not acceptable!!!!?

what is going to happen now. Can I get my money back, or get a new package?
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WHERE IS MY ORDER!??

Ordered on the 22nd of March and dispatched on the 25th of March. Its the 15th of April now and I want to know where my order is and when I will get it. This is not acceptable. I emailed Beauty Bay a while ago still no replies. My email address is cherissa@ymail.com please contact me and let me know what is going on with my order.
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Highly Recommended!

I was searching for an online shop that sells Cargo Cosmetics and provides free international shipping, and I stumbled upon Beautybay. I was lucky not to order on the same day I found this website, because after a week of contemplating, there was a promo of 20% off discount hohoho :D... I did my first order on March 30th, received shipment notification on April 2nd, and received it on April 8th. Only 4 working days to reach Spain! My order arrived in a perfect condition, securely packaged, and they even gave me a bonus of body lotion. What more can I ask for? Will definately purchase again from this website and recommend it to anybody.. Keep up the good job, Beautybay!

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Great site, good products and prices

Good products - everytime
Delivery - sometimes really quick and sometimes a liiiiittle long
Prices - very good, I save a lot of money by using this site .. its much cheaper than any store in Denmark, and also compared to a lot of other beautysites
Costumer serive - answers quickly and its just a super service you get from them

I would buy from them again and again and again .. AND I would recommend it to others
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I love Beautybay.com

It's almost summer and I was looking for some good selvtan for my winter pale body ;-) Did find Scot Barnes body bronzer bling in platinum and guess who sold it?
Of course, beautybay.com :-)))
Beautybay have som great products, both makeup, skincare, hair products and much more.
I´ll definitely recommend it.
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Not impressed

I haven't received my order I placed 2 months ago... I received an email on the 21st of FEB!! So much for the 7-10 day delivery. Very inconvenient and frustrating, I won't be shopping here again.
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Frustrating !!

Its a month since I have ordered my product and I have still not received it and they do not reply to emails promptly.
You have taken money and owe a responsibility to ensure that the item gets delivered.
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Waiting on order since March 19. **Update! April 3 It Arrived!*

I'm so used to Amazon Prime, that this has been difficult for me dealing with such a long wait/no delivery. I received an email on March 13 saying my order had been dispatched. It is April 1st and no sign of it. My card was charged $114 immediately.
I'm very worried about getting the money back or a replacement shipment. I have written them, but not heard back yet.
Update: 4/3 - No response to the online form or an email I sent. I guess I will call my credit card company and dispute the charge. This is so frustrating.
Update #2: 4/3 - I contacted BeautyBay thru a message on FB and they replied instantly asking me to wait one more week. Their website (if you look hard for it) does say to allow up to 20 working days for delivery. Today would be day 15.
After agreeing to wait one more week - I was just so happy someone responded to me - I went out to my mailbox and guess what was in it? My package, perfectly shipped with a gift of a FULL SIZE concealer in it. Wow. I let all the bad reviews run away with me and thought I had been scammed. I know a lot of people have waited longer and not received anything, tho, so that's not good. But, I am a happy customer.
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Bad experience, defiantly not going to deal with them in the future

This is my first time writing a review but I really have to because I am so annoyed with this company and how it works!! I am very sorry that I haven't found this website and read all of these bad experiences before placing my order. My order has dispatched since the 19th of March, a day after the placement of the order, but still nothing it has not arrive although it says on their website it is going to take 7-10 days only. This is the 1st time that this has happened to me and I am defiantly going to ask for a refund if it will not arrive after less than a week starting from now! this is absolutely unsatisfactory after what I have read from here it is obvious that this keeps happening and happening as if they do not respect us costumers!!!! Worst experience!!
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No complaints :-)

Ordered my shampoo and conditioner on the sunday and has arrived today. Great prices! Even got a 15% discount!! Will defo be buying more from here!!
Natalie
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Easy ordering and fast delivery

It felt as a bit of a gamble because of the mixed reviews, but we are really happy that we ordered anyway. Fast delivery to Holland in four days, Product was very well packaged. We choose to use the tracked delivery. This is a paid service but works very well. The first day after dispatch the parcel becomes visible on the tracking site.
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Excellent range of quality genuine products - next day FREE delivery - Fabulous!

The range of quality of products offered by BeautyBay is second to none. I have used them for a few years so I know. The products are genuine and at a great price, far cheaper than other well known sites/high street shops. The website is easy to navigate and purchasing is straightforward and safe. I have used many 'beauty' sites over the years, most have poor customer service if things go wrong and other sites have omitted to dispatch orders in the past.... but BeautyBay have always been contactable and dealt with issues in a professional and speedy manner. The FREE next day delivery promise has never failed and my goods have arrived securely and safely packed. There is no comparison with other similar sites. BeautyBay is a must......and I would totally recommend them. Trustworthy, professional and safe!
Thank you (Please note for some reason I authenticated this with my facebook page and my partners name and picture has come up!!) That said I have ordered products for him too and he too have been delighted :)
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Great company

I ordered my Urban Decay Naked 2 palette, on beautybay.com since you can't get the palette in Denmark. It was a huge plus, that the delivery was world wide free. Before I brought my Naked 2, I was a bit nervous about the delivery because of bad reviews on Trustpilot, but no need to worry. I ordered my palette on the March 6th and received it on March 15th. The package was neatly wrapped, and inside with my Naked palette BeautyBay have gave me a little free present. I will definitely be using this website again.
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Paid but didn't receive my package

My package has been dispatched more than a week ago and I still hasn't received it. A tracking number was given to me however the track stated that 13ten has given my package to royal mail which was supposed to be delivered on 8/3. Today is 12/3 and I still haven't received it. I would like to proceed to a refund but the customer service seemed to be too busy to reply.
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Avoid at all costs

Be very careful when ordering as they do not send the correct items. Poor customer service and basically treat you as a criminal. Now they require me to return the incorrect item they have sent using my time and petrol money to go to the post office before they will send the original item out. I will never shop at beauty bay again and would suggest nobody else does unless they want hassle. Shame on you beauty bay !!
BeautyBay.com

Respuesta de BeautyBay.com

Hi Ian,

I am sincerely sorry that you have received an incorrect item.

I can confirm that a replacement order for the correct item was arranged when you contacted us to advise the incorrect item was sent, and this has already been dispatched to you. This information was also confirmed to you by e-mail.

I apologise once again for the error with the original order.

Kind Regards

Beautybay.com
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Fast international delivery for a good price

After reading some poor reviews, I was a bit in doubt about ordering here. However, I found that most poor reviews had to do with the postal service in the countries of delivery and not with Beautybay itself. So I decided to take a change and order anyway because I needed some hairproducts I cannot find in Malaysia. Ordering was easy, the price was good and within the same day I got word that my order had shipped. It arrived in a little over two weeks, which is quite normal for Malaysian mail (it takes 2 to 4 weeks for delivery over here). So I was very happy and will definitely order again when I need products that are not available here. The fact that even overseas delivery is free is just so great! Thanks Beautybay.
BeautyBay.com

Respuesta de BeautyBay.com

Hi Maayke

Thank you for your comments and taking the time to voice your experience of shopping online with us.

We hope you enjoy your items and look forward to welcoming you back to Beautybay.com again in the future.

Kind Regards

The Beautybay.com team
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Great website

I ordered my Naked 3 palette, on beautybay.com since you can't get the palette in Denmark until summer. I was a bit nervous about the delivery and customer service, but it turned out there was no need to worry. I got my order only 6 working days after I ordered it. (They said it would be 5-7 working days) Also a huge plus, that they have world wide free delivery. I am so pleased with their service, and I will definitely be using beautybay.com again. I only have nice words to say about this website!
BeautyBay.com

Respuesta de BeautyBay.com

Hi Rebekka

Thank you for your review above and your order with us.

We hope you enjoy your products.

Kind Regards

The Beautybay.com team
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I will definitely revisit this webshop!

I live in Denmark, so my product had a bit of a trip before arriving here. But it arrived in one piece and was packed carefully, which is very important!
On top of that, BeautyBay gave me a little free present with my order, - Lovely! :D
I will shop here again and recommend others to do so too :).
BeautyBay.com

Respuesta de BeautyBay.com

Dear Jannie

Thank you for your feedback in the above review.

We do find it useful to understand the customers experiences.

Enjoy your items and we hope to see you on Beautybay again.

Kind Regards


Beautybay.com
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Tout sauf serieux !

Jai commander un produit chez eux le 20 janvier 2014, j'ai toujours rien alors nous sommes le 4 mars, J'ai que des emails automatique de leur part et impossible de les avoir au téléphone. J'appelle ceci du SPAM et je recommande a personne de placer un commande sur ce site.

About BeautyBay.com

BeautyBay.com

Beautybay.com - Essential Beauty 24/7. Over 8,000 beauty products from the best brands - Urban Decay, Alpha H, Essie, bareMinerals, MD Formulations, OPI, Dr Sebagh, Mario Badescu, Paul & Joe and many more...

Visita BeautyBay.com

Contact information

Llámenos al: 01618484799
Estamos en PO Box 518
M5 0BN
Reino Unido

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Productos para el pelo

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