Opiniones de City Link

Opiniones de City Link

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Excellent service and polite and courteous driver

My item was due for delivery tomorrow, but I checked 'tracking' on the City Link website and noted that the parcel was being delivered a day early. The delivery window I was given was between 16:11 and 18:11. The parcel was in my hands at 16:11. No wasted time for me or the driver. A fantastic delivery service!!
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Absolutely terrible company.

I've had two bad experiences with this company but let me speak on the most recent one.
I had the Tuesday after the bank holiday (22nd April) booked off as I knew I'd have loads of deliveries on this day. With a new baby on the way and a new home to furnish it's only to be expected.
I was waiting for three different couriers on this date, Yodel, City Link and Parcelforce. Parcelforce arrived at 8am on the dot & Yodel arrived at 11:30am. I checked online to see when City Link would be arriving & it said estimated delivery time between 12:42 & 14:42 so I thought ok, it's just an estimate but that sounds good as I was totally willing to wait until 17:30 as stated on their online portal. When 18:00 came I decided to call customer service and was informed by the lady that she could see from the drivers scanner that he/she has 36 outstanding deliveries but was in my area and was 13 deliveries away from me & would DEFINITELY be delivering my parcel. At 20:00 I went online & to me shock & horror the online portal said that the driver had 'attempted delivery but got no answer but left calling card'. I can safely say the this driver is a liar. He/she didn't even drive down my road (I live in a cul-de-sac so I would have seen) let alone knock on my door, and the calling card??2 I called &managed to get through to a representative who kindly upgraded my delivery to a Saturday slot meaning I didn't have to take yet another day off work to wait for my order. But my question is, how can the driver get away with this? I can assure you in my job there's no way I could say I'd done something without actually doing it. Fair enough it was the weekend after the bank holiday weekend but it was hardly Christmas. The customer service reps are great, but the drivers are terrible.
I think next time I purchase something online I'll request the sender to use every other service (even messenger pigeons) before they use City Link.
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Fast fantastic service but 5 stars are not enough as I rate you 10/10

I got home and found a card, tried to arrange item to be redelivered to the shop below me but couldn't. I used the contact form and sent the request but thought I'd put a notice on my front door as I would be at work tomorrow when 2nd delivery would be attempted. Before I could even finish the notice I got an email from customer services informing me that it would be delivered as requested. I'm a very happy satisfied customer. Well done.
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The worst company what a joke

I Waited in all day and was told my parcel would be with me that day, I called at 17.20 and was told that the guys would be working till 8 so waited until then. ( Easter Thursday) Today (Tuesday) i phoned after waiting in again all day and was told that they tried to deliver on the 17/4/14, lies!!!!!!! they told me that they had tried again on Tuesday but no card,yet more lies! Customer service were horrendous and couldn't be less helpful if they tried. Never ever use Citylink, if they can't deliver a simple parcel what use are they? NONE what so ever!!!
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Absolutely poor will never use again

City Link were meant to collect my parcel between 7:00am and 5:30pm on 15/4/14. I took a day off from work, they never turned up or called me. I had to take the parcel in the end to their depot no apology given. I complained on line but because I booked through Parcel2go City Link will not accept any responsibility. Absolute rubbish a really poorly run and managed organisation ....use at your own risk
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Kept in the know!

I was made fully aware of where my parcel was from the minute of ordering. As it was Easter weekend my parcel was predicted to arrive on the Tuesday after the bank holiday. Which it did :-) on the morning I received an email to tell me my time slot was between 9.54-11.54am the parcel arrived at 10.20am, so very pleased with the prompt service! It was nice to be made aware of time slots which the parcel could arrive within, instead of all day delivery estimates.
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Absolutely rubbish service, will cancel any order with these guys delivering it

Most disgusting pack of liars to ever exist. Driver first lies that he's come to my property and left me a card. I had been home all day and would've noticed anyone calling me on my intercom as my intercom is ridiculously loud. Then once I read that they had left me a "card" I went and looked for it, surprisingly enough there was nothing there. I then rung them up (after being on hold for 1 hour and 3 minutes), they picked up and promised to contact the depot and to call me back before 7, so that they could confirm if I could go to depot and pick up my order myself. They lied yet again and didn't call me back, after they had promised me. This service is just horrid and I would recommend you taking any orders that this company will be delivering elsewhere.

Through reading past people's experiences these guys have been identified as thieves, liars and unreliable. For me personally, they've ticked two boxes so far. I'll never let them order my products again and therefore will never even give them the chance to tick the third.


EDIT: I went to pick up my parcel from the depot and now they're claiming that they can't "find it". So in fact maybe all three boxes have been ticked for me. This is straight up ridiculous that a company can get away with such disgusting service.
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Shockingly unrealiable

Next day delivery order sent by supplier on time

Next day. City Link confirmation email , but no delivery.
Called City Link and rearranged.

Day 2 . City Link confirmation email, no delivery
Gave up calling and asked supplier for a refund

Day 3. City Link delivery slot confirmation email, no delivery
No care, no responsibility. Asked the supplier for refund again
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Appalling and not for the first time

I buy lots of stuff over the internet, I am getting parcels most days. The only company I ever have problems with is CityLink. I cannot understand why Amazon continue to use them for their premium next day services.
Bev considera esta opinion muy útil
City Link

Respuesta de City Link

Good Afternoon Alisa,

I am sorry to hear that you have consistently encountered issues with City Link. I have found your post code from your consignment number and I have made the depot aware of your issues. I am hopeful that this will be the last poor experience that you have.

I would like to apologise for the inconvenience and frustration that has been caused.

Kind regards,

Daniel
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Extremely quick

Ordered online 17:30, had the parcel in my hand next day 08:30 - can't ask for better than that!
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Professional & efficient service by a quality company.

Online tracking service was spot on, driver was courteous & smartly dressed. Highly recommended!
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Service terrible than price, not worth.

1. City Link Express has only 1 line number and always engaged, nobody pick up your call and can happen for few days although you keep pressing the recall for whole days.
2. If you manage to contact them, the consignment status is a lie, they just simply key without any knowlegde on the item status.
3. Even you give them the consignment number, they will lie to you saying missing 1 number if they screw up the consignment status.
4. They claims flight shipment from China to Singapore takes 4 days! They also claims custome clearnace takes days in SIngapore but I have done many times custom clearance which take maximum to half day only!
5. They will only deliver your shipment 4 days after they had received your shipment at your local office. So it will take 2 weeks to deliver to your after your order.
6. Delivered items will not be in top condition, will have slight wears and tears.
7. Customer service are very rude and even you cpmplained,it is useless because this company culture is linked to their HQ culture.
8. Local post office are faster and cheaper.
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outstanding

the overall delivery was good, friendly service by the driver.
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certainly upped their game since I last used them!!

Living in a remoter part of Scotland for the best part of 20 years couriers are a way of life. A few years back I had had repeated bad experiences with City Link and vowed not to use them again. I ordered a fragile item on line and on on contacting the supplier for the consignment ref my heart sank when I was told it was City Link.
Well, I put my hand up, I was proved wrong!!
Excellent service, arrived within the window and outside normal hours, and a very courteous driver to boot!!
To quote Arnie "I'll be back"
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did not follow instructions, i am inconvenienced

asked for package to be left behind house, package taken back to depot, not very happy. I have asked amazon not to use city link for my deliveries in the future
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Very prompt and courteous

This was a delivery (from Reading area) ordered on Saturday and promised for Monday. Even so, delivery by 9am was pretty darn fast and almost caught me out - I'd told the sender that I could be out until 10am but this info didn't reach City Link. Very courteous driver, would recommend City Link as a delivery service.
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Why give tracking information that is totally bogus?

This company is trading like it is still the 1970's, Bad service and bad communication. Use a different company that is my opinion.
boyboy11 considera esta opinion muy útil
City Link

Respuesta de City Link

Good Morning Mr. Tindall,

I am sorry to hear that you are unhappy with the service that City Link provide. Can we help at all? Please email customer-relations@city-link.com.

Kind regards,

Daniel
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Excellent experience, could have been a bit more organised

I had a bit of fairly heavy machinery delivered by City Link recently - around 120kg, so not light. The depot forgot to send it out the day they said they would, but a call centre worker got it all sorted out and out for delivery in the afternoon. The driver was incredibly helpful - even helped me unpack and reposition the machine. Top work.
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They are lying scum

they are the worst ever amazon use them and more fall them they are taunting there name with lies u wait in all day get things from others them they claim no one was in and mess you about happen to me now 2 times and amazon really need to let them go under and good job
Sebby Main considera esta opinion muy útil
City Link

Respuesta de City Link

Good Morning Terry,

I am sorry to hear that you are unhappy with your recent experience with City Link. Is there anything that we can do to help?

Please email customer-relations@city-link.com with your consignment number and we will be happy to assist.

Please accept my apologies for the inconvenience that has been caused.

Kind regards,

Daniel
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On time every time

City Link have recently surpassed UPS as my favourite courier.

FedEx are a bit tricky to deal with
DPD often don't bother coming
Yodel are...well...you know... (chocolate teapot)
Parcel Force are also very good but I don't get to deal with them often
TNT are also great but again, I rarely deal with them.

All my City Link deliveries come before 8am (usually just after half seven). This is fantastic as it means I never miss a delivery - I haven't left for work yet. I always miss other couriers because they don't come until midday at the earliest.

My driver (I've never asked his name) is very courteous, and quite charming. He always makes friendly conversation, and manages to make something as mundane as signing for a parcel into quite an enjoyable social function.

City Link's delivery time also has the added benefit of making lie-ins a thing of the past - I'm always at work on time now! On the other hand, my driver has my sympathy as I've answered my front door in some states at half seven!

Bravo, City Link.

City Link Detalles

Acerca de esta empresa

City Link - Premium Express Delivery Services, visit our site for courier services throught the uk and worldwide

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