Opiniones de Next

Opiniones de Next

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4.7
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Sobre

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Excellent company

Great company, bought some shoes for my daughter and they came next day!
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Excellent

Bought ladies shoes and they cut the heels off me! Rang their customer services to ask for a refund. Spoke to a very pleasant lady called Caroline who rang me back with a name as a point of contact at my nearest branch. I was given a refund but ended up spending more money in there! Anyway great seamless customer service. No wonder Next are doing so well. Other stores Ie marks and spencer take note, as I received poor customer service in there recently.
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Flower Order never arrived

Ordered some flowers for my Mum on Mother's day. They didn't arrive!
I managed to get a refund but that doesn't make up for the fact my Mum didn't get a gift on time! Pants.
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Poor delivery service system for furniture

We bought 2 chairs in store back on January 11th and were astounded to be told that they WOULD be delivered on March 22nd. I questioned this as 1) It seemed astounding that we should have to wait so long, and , 2) How did they know that it would be that exact day? Did they keep them in a special locked cupboard and only get them out the day before? We were told- Yes, that is definite. We were also charged extra for a Saturday delivery- £3 I think it was! If that is all is costs, Next, throw it in for free- I was spending £657! Away we went.

A letter was received dated 1 March telling us that due to delays with suppliers (what else? Try to be a bit specific and what penalty do the suppliers suffer?) the date was now April 22nd. Hang on- 3 months? I could get a house built in that time!

There was a premium rate (20p per minute on 3) number to call for further information. So I used saynoto0870 and rang 0800 0936936. The computers were down and they knew nothing. They rang back. "The letter is wrong! Both chairs are in! Can we deliver on March 15th?" We said yes and they arrived yesterday.

Questions- what was the letter for? Does the left hand know what the right is doing? What is the point of a customer service department with no working computers? How often do your suppliers let you down? Why do you charge £7 delivery when the poor customer is spending over £600 and then charge for the customer to ring you... on your request? What about compensation for us changing our calendar twice for your convenience?

Next- nasty, inefficient and penny-pinching. Oh, and one of the chairs feels totally different to the sample in the store... delivery men were great, though. Guy in the shop was not- we felt that we were privileged to be served by him. And he doesn't understand the deliver process.
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Customer has become their Quality Control

As of late I have become increasingly dissatisfied by the general quality of product and service that my wife and I have received from Next. We have spent a large amount of money with Next over the last ten years and have noticed that the number of items that are not to the standard we expect is increasing. The latest example is a floor lamp we ordered from Next.co.uk that arrived in a box that had been split open. The lamp shade was bent and the lamp body was broken. When we returned this item to our local next at home store, we were informed that Next and Next.co.uk were two different companies and so they could not offer us an exchange.

I feel that Next need to take a long hard look at their QA / QC process. They seem to have become complacent and this is reflecting within their products. It is a real shame as the name Next used to mean quality product.
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Offensive Customer Service

I had a very bad experience with their customer service today. I rang them as I was inquiring about a rug they were selling on their website. However, by the end of the phone call I almost ended up in tears because of the way I was treated. A few years back, I opened a web account with them as I used to order clothes through their web. (tall range which they do not sell in stores). Then I moved a house so I needed to change the address on my account but for whatever reason their web did not allow me to do that at that time. So I rang their customer service and spoke to a lady who did not manage to do it neither so she suggested I should create another account. And so I did but under a different name as the system would not allow me to do it in my real name again as that account already existed. Today, I thought I could order the rug while I was on the phone with them so I mentioned this to them when they stared asking for my personal info. As soon as I mentioned this, they did not want to speak to me, put me straight through to their security services team which did not listen at all, accused me of lying and closed both of my accounts as a result. The worst thing about the whole phone call was the way the whole team spoke to me. It made me feel humiliated! I 'm going to write to them about this and will never purchase from this company again!
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Lost me as a customer.. Twice!

I opened up an account with Next because I liked their clothing and I've never been one to spend too much on one garment in one go, so to spread the cost was very appealing.

Next Directory accounts are basically a credit-agreement in which you will accrue a service-charge if you do not pay your balance in full by the set-date each month.
Your credit limit will rise and lower regularly and if you're a good customer, like me, then you will probably start with something like £250 and end up with £6000.

Order online by 9pm and have your goods delivered to your door for a charge, or for free at a local store for pick-up.
Wrong colours and sizes are sent often and it has been known for the label in the clothes to be a totally different size to what is on the Next hanger or label on the packaging.

Items are usually good quality, but you feel you are paying more than you would elsewhere. You pay the same with an account as you would in store.

Customer service are a mixed bag. I have spoken to many helpful and polite staff and I have also spoken to rude, patronising members.

Next are middle-men with other goods, such as electrical items, beds and other large products and they seem to pass the blame all too often on the manufacturer when something goes wrong. Next do not want to know if you have an item that is damaged before it even passes your doorstep, nor do they ever seem to take responsibility.

Next should really just stick to selling their own goods from their own warehouse and not deal with third-party companies, because they just can't handle problems.
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Perfect

My second order, and i couldn't be happier. I recommend indeed.
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Stunning service

I ordered some flowers for my Mum's birthday. Unfortunately they didn't supply what I ordered. They couldn't have been more helpful. They sent replacement flowers, they refunded the cost of my order AND they sent my Mum a gift card to apologise. They bent over backwards to ensure they put their mistake right. On top of this they promised to call me back after 2 weeks, which they duly did. Rabiya, the lady I spoke to, and her manager Palbinder were very efficient. Well done Next. A few companies could learn from you! Thank you so, so much. :-)
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never again!

Decided to treat myself with pair of black trousers. Will never do it again! Ordered online 3 pairs to choose from as the sizing can be all over the place and as I do not have accounts with any retailers for principal reason had my card ready to pay for it. Following through order suddenly realised I have confirmed order and there is conformation number for purchasing on account!!! OK a bit of surprise, thought will check my email. Nothing there for even after 1/2 hour. I'm thinking, have missed something, but need the trousers, lets try again. Ordered same things again, now I am asked to pay for it, ok I paid and presumed that is it. Immediately I have 2 conformation emails arriving. That's OK as the banner says free returns! The delivery arrived next day, the items were not packed as 2 separate orders, but 1 bag with 2same+1 and 2same +1 and both bags tied together, however I can see that I am charged 2 delivery charges at £3.99 each. Now I need to return it. Should be no problem, book online for next day, presuming it will be picked up where it was delivered as there is no way to check or alter address in online booking -options are shed or garage. Sure the currier has gone to home address not delivery. Called Next today to rearrange, and basically was told that if I do not provide them with my date of birth they will not deal with my request of changing the pick up address even the order number is provided, the pick up address is same as delivery address and all the other details are provided! AND BY THE WAY - I DO NOT RECALL PROVIDING MY DATE OF BIRTH WITH PUCHASE ANYWAY, so what you will be conforming it with?????????? Is it just a way to get my details??????????? I would not have even consider purchasing a pair of trousers from anybody who would ask me for date of birth to arrange to return them!!!!!!!! And when you read small print, return by courier is not free at all if you return all items! As far as I understand by Distance selling rules ,I have right to return any item and if I return all multiple items ordered, I should be refunded ALL money paid (including delivery, except returns).
Today I have account opening contract delivered in post! NO! I do not wish to have account and once I do manage to get a courier to pick up the return at right address and get refund I hope to forget about Next existence and not to have days of aggravation for 1 pair of black trousers!
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A great company with super items for sale at very reasonable prices

I ordered goods from Next on a Wednesday and my order arrived the following morning. This is excellent customer-focussed service indeed. My purchase of a double bedset was exactly the colour as shown in their very good and easy to use website and I am delighted with my new bedding. I will certainly use Next again and have no hesitation in recommending them to anyone.
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Crooks

BEWARE: they open a credit account without telling you when you shop online. You later receive a spam-like letter which tells you you have a credit limit (mine was £600) and that if you don't pay them what you owe them you will be charged extortionate amounts of interest and receive a bad credit rating!

My bank confirmed that Next didn't ever actually try and take a payment (they claim they only open credit accounts for rejected payments).

I've now emailed them four times and counting complaining and requesting this credit account be closed, they're yet to respond. Appalling.

I'd never shop there again.
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Handy service

I needed some school clothes for the children quickly and ordered off Nexts website.
Most of the items came the next day quickly and delivery was fine.
Just one of the items that needed, did not come for some reason and is to follow.
Wish that was better communicated.
Not too bad though really.
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Very great friendly people on the phone and lots of great brands

I brought a onesie from next and it came with invoice and I had never returned it and prices are actually good for people who like style and I be defo buy a smart jacket from there at the end of the month and when you go the stores they help you get the right fit a like a suit and jeans and coat and I don't think this company should get low stars and a bad review it's pointless and you get everything you need
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Unwanted credit account & credit check!!!!

Purchased some items of clothing for xmas, 3 items in my basket, go to checkout as I do on 99% of other reputable online retailers, ebay included. Then the fun begins:
try to pay by card/paypal, no obvious way
click through to next screen,
enter card details, amex card declined?!?!
Order confirmed, credit account opened!
Excuse me, I tried to pay by card, entered correct details with funds available, yet NEXT declined this option and automatically, without even a second chance to enter card details again, performs a credit check on me and opens a credit account in my name!
Is this even legal? Many reviews online about this working practice, I have never seen such a disgraceful tactic and almost seems a fraudulent way to get customers into an unwanted credit account. Who in their right mind wants an account with a company like this?! I googled this issue and found that with 1 phone call to a reasonable customer service rep, I got a manager fortunately, that you can have the credit search removed from your record and the credit account closed. Potential customers beware, your genuine intention to purchase with a card seems more often than not to be declined and an account opened for you. I will not be using next online again or in-store. Problem resolved but disgraceful experience.
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Sell gift cards you cannot redeem

I was given a gift card for Christmas that when I tried to use did not work. Customer service useless and said I cant use it unless I get a Directory account despite not wanting a credit account.

Absolutely shocking!
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Never Buy Here if you want it delivered

This company is the worst company I have ever bought from in my life. It is the third time the delivery date is postponed and I simply bought a sofa in November, promised to be delivered in December, then postponed to January and now to February 2014. Do a favour for yourself by NEVER buy from NEXT in UK.
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Expensive shoes falling to bits

I bought a pair of shoes whilst in the UK visiting family for £75. 3 months later with mild wear and the heel has started to fall to pieces. Awful quality for quite a high price.
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Awful awful awful… a disgrace to companies.

Ok, so I wanted to order 3 pieces of furniture today. I've ordered furniture from other companies and have never had any problems until now.

So I have the items added to my basket, de-select the option to receive marketing and also de-select to sign up to Next Directory. I enter my contact details and click on next expecting to be directed to the payment page, only to be diverted onto a page saying that my order has been placed and I don't need to pay now until I receive the items and am happy. Too good to be true UNTIL I notice that Next has automatically set me up for a credit account WITHOUT my authorisation. How very dare them!

I noticed a box further down saying I can pay now if I prefer not to use the credit account they have automatically set up - note this would also have involved running a credit check - again, without me realising. How very dare them!

I stupidly click on the back button because I wanted to check if I was going mad and how this could have happened, only to lose the info I have inputted and can only access the screen showing my credit screen.

I requested a call back only to have a very unhelpful voice on the phone telling me that the credit is because people don't want to pay now. I told him I do want to pay now, do not want a credit account, and want it removed. He said to call back tomorrow and ask for the order to be cancelled.

When I repeatedly asked him what this credit account was - i.e. the answer I expected to hear was how much APR would be charged etc and how payment was to be made, I received nothing apart from SOME PEOPLE LIKE TO PAY AT A LATE DATE.

I am not some people and I would expect the voice on the phone to be aware of how their system works. Very unprofessional.

He then decided to put me through to customer services who would supposedly be able to help me. My phone had racked up 11 minutes and I was still hearing the hold music…. so I requested another call back.

Whilst waiting I then managed to scroll through my internet history, find the payment screen, and input my details again hoping it would work. I did receive email notification of the payment so I am hoping this has been processed.

The second call back said I was showing up as a cash account - BUT - my concern is what has happened to the credit account? Is it still there?

I will be calling again tomorrow to decipher whether it is still open or not BUT this really is deception and the FSA should be notified!! This is the kind of behaviour that gets people into debt without them even realising. I couldn't even see how payments were to be made should you have signed up with this.

Another thing is, even though I received the notification via email, there is nothing showing in my account summary to say that the order was placed… so I'm wondering if the next step is a call to my credit card company.

Reading reviews regarding delivery times, well that should be interesting….
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Appalling company customer service not much better in store

My partner ordered something's on line and because it went to a different delivery address , we can not pay it as the delivery address is different to his card address no one seems to want to help , all we want to do is pay !!!! Crap !!!

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next.co.uk - shop online for the latest fashion for women, men, children and homeware. Next day delivery and free returns.

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