All was good regarding the price and the parking itself. The first problem occurred when we drove from home to the car park. We used the postcode provided in the confirmation email, which... Ver más
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Consulta las opiniones de los clientes
Brilliant service. This is my 2nd time booking with them. The car arrived right on time and the staff were very helpful. Most importantly I realized I left my wallet, and the team made sure it was kep... Ver más
La empresa ha respondido
Excellent service with pick up and drop off of your car at the terminal car park. No shuttles, no searching for our car in a parking lot. This came in very helpful when we arrived back in Luton late... Ver más
La empresa ha respondido
Both car drop off and collection was quick and efficient. So easy to be able to get terminal quickly and not wait for bus. Friendly customer service and great price too!
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Airportparkingbay is a Luton-based, family-run business specialising in convenient, great-value airport parking. Although we were officially registered as Airportparkingbay in 2023, our team has over 10 years’ experience in the airport parking industry and has been proudly serving customers at Luton Airport since 2015. We are authorised operators at London Luton Airport and offer both Meet & Greet and Park & Ride services. Whether you’re travelling for a family holiday, a weekend break or a business trip, you simply hand your car over to us and we take care of the rest. On your return, your vehicle is brought back to you so you can get straight on the road home. What makes us different from many competitors is our mix of value and personal service. We offer a price-match guarantee and competitive, transparent pricing without compromising on service quality. As a family-based company, friendly, honest customer service is at the heart of everything we do – we treat every car as if it were our own, and every customer as a valued guest. Our goal is simple: to make the start and end of your journey as easy, stress-free and affordable as possible.
Información de contacto
3,9
Muy bueno
51 opiniones
Ha contestado el 92% de las opiniones negativas
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Settings changed
All was good regarding the price and the parking itself.
The first problem occurred when we drove from home to the car park. We used the postcode provided in the confirmation email, which stated that we should use it for directions. Unfortunately, the postcode in the confirmation email was incorrect and took us around 10 minutes away from the airport. We then called reception, and they provided us with a different postcode than the one in the confirmation email. Please see the details below from the email:
“APB Park and Ride
Please drive directly to the car park at the following address:
Address: No 2 Guildford Street, Luton, Bedfordshire, United Kingdom LU1 2NR
Please call us on 07534185856 / 07534185858 when you are 30 minutes away from the car park. If there are any changes in the booking time, please keep us informed.”
The second issue was after collecting my car. I noticed that the language settings in my car had been changed, the lights were switched from “Auto” mode, and my dashboard camera had been turned off for reasons I do not understand. I appreciate that the car park staff may need to move the car, but there should be no need to change any settings inside the vehicle while doing so.
18 de mayo de 2026
Opinión espontánea
Very reasonable prices and good…
Very reasonable prices and good service. Use them every couple of weeks as I travel a lot. Attendees are always friendly. Downside is if you need to stay longer is hard to contact them. The rest is very good
3 de mayo de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you for your kind review and for continuing to use our service regularly. We’re pleased to hear you find our prices reasonable and our team friendly. We also appreciate your feedback regarding contact when needing to extend your stay — we’ll take this on board and work on improving this area. We look forward to welcoming you again soon.
Simple, easy, and polite
Used this parking last week for our 3 night trip. It was a crack of dawn outbound flight and a late at night return flight, and this company was perfect. Made it very simple for us, and was on time.
Will use again. Thankyou
3 de mayo de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you, Matthew. We’re really pleased to hear that everything was simple, easy, and on time for both your early outbound flight and late return. We appreciate your support and look forward to seeing you again.
Brilliant service
Brilliant service. This is my 2nd time booking with them. The car arrived right on time and the staff were very helpful. Most importantly I realized I left my wallet, and the team made sure it was kept safe for me. 10/10 for honesty and professionalism. Thank you guys.
11 de mayo de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you for your amazing review and for booking with us again. We’re glad the team could assist and that your wallet was kept safe for you. Honesty, professionalism, and customer care are very important to us, so your feedback means a lot. We look forward to welcoming you again.
Respuesta de airportparkingbay
Thank you very much for your review. We really appreciate your feedback and hope to welcome you again soon.
Great service...Easy Parking…
Both car drop off and collection was quick and efficient. So easy to be able to get terminal quickly and not wait for bus. Friendly customer service and great price too!
1 de mayo de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you for your lovely review. We’re pleased to hear that both drop-off and collection were quick and efficient, and that the service helped you get to the terminal easily without waiting for a bus. We appreciate your kind words and hope to see you again soon.
Car parking made easy!
27 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you, Luke! We’re really pleased to hear that you found the parking process easy. We appreciate your feedback and hope to welcome you again soon.
Excellent service with pick up and drop…
Excellent service with pick up and drop off of your car at the terminal car park. No shuttles, no searching for our car in a parking lot. This came in very helpful when we arrived back in Luton late at night with two small children. Very competitive price. Highly recommend!!
20 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you for your lovely review and recommendation. We’re really glad our meet-and-greet service made your journey easier, especially arriving back late at night with two small children. We’re pleased you found the service convenient and competitively priced, and we look forward to welcoming you again.
Easy and really good service
Easy and really good service
Phone calls answered quick
Staff friendly
20 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you, Terri! We’re pleased to hear you found the service easy and reliable. It’s great to know our team answered quickly and were friendly. We appreciate your feedback and hope to see you again soon.
Very helpful guys
Very helpful guys, especially at moments where time is your enemy. Will 100% use them again!
11 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you for your kind review. We’re really glad our team could help, especially when timing was important. We appreciate your support and look forward to welcoming you again.
Easy to park and pick up.....friendly…
Easy to park and pick up.....friendly staff.....good mobey
19 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you Marius, friendly staff and good value is exactly what we're here for! Really appreciate you taking the time to leave a review and we look forward to seeing you again. ✈️
Car was ready and waited for us despite…
Car was ready and waited for us despite late flight. Many thanks!!
20 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
This is what we're here for — no matter what time your flight lands, we've got you covered. Thank you for the kind words and we hope to look after you again on your next trip from Luton! ✈️
Respuesta de airportparkingbay
Thank you Klaidi, good and easy is exactly what we aim for every time. Hope to see you again soon! ✈️
They steal your belongings from the car
Booked my car with them and unfortunately forgot my perfume inside thinking surely no one will touch it. When I collected my car back my perfume was gone,
3 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you for raising this with us and we are sorry to hear about your experience. We take this extremely seriously and want to investigate this fully.
We do state clearly in our terms and conditions that all personal belongings and valuables should be removed from the vehicle before handover — this is communicated at the time of booking and at the point of drop-off. However, we understand that items can be forgotten, and this does not make what you have described acceptable. Please contact us directly at complaints@airportparkingbay.co.uk with your booking reference so we can review and investigate thoroughly. We will not close this matter until we have a clear answer for you.
DO NOT USE! THIEVES!
Make sure you empty your car of possessions or leave what you can't take with you at home! These people are thieves and stole out of my car when we returned!
3 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you for bringing this to our attention, Denis. We take allegations of this nature extremely seriously and we want to get to the bottom of this as a matter of urgency. We have a strict zero-tolerance policy regarding the conduct of our staff and this falls completely outside the standards we hold ourselves to.
We would ask you to contact us directly at complaints@airportparkingbay.co.uk as soon as possible so we can investigate this thoroughly. Please include your booking reference so we can look into this immediately.
We would never want any customer to have this experience, and we are committed to taking this seriously.
Clear and simple
The service was well-organised, efficient and good value. Instructions were clear. Very convenient for Luton flights.
16 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you so much — well-organised, efficient and clear is exactly what we strive for. Really glad it made your Luton trip that little bit easier. We look forward to looking after you again! ✈️
Very good service great price very easy…
Very good service great price very easy to find. The only issue I had was when I arrived the guy that booked me in was not the friendliest, made me feel like I was a problem for him, but apart from that it was a good experience and would recommend
9 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you for your honest feedback, Mark, and we're really glad the overall experience was a positive one. We take the point about your welcome on arrival seriously — that's not the standard we hold ourselves to and every customer should feel valued from the moment they arrive. We'll be addressing this with the team. We appreciate you still recommending us and hope to give you a much warmer welcome next time. ✈️
Respuesta de airportparkingbay
Thank you Rachel, speedy is exactly what we aim for! We hope to see you again next time you fly from Luton. ✈️
Respuesta de airportparkingbay
Thank you for taking the time to leave a review, Ahmed. We're glad your experience was a positive one and we look forward to welcoming you back next time you fly from Luton.
Excellent service
Excellent service, I can’t recommend enough. Simply they are the best
10 de abril de 2026
Opinión espontánea
Respuesta de airportparkingbay
Thank you so much for your kind words, Valbona — this genuinely means a lot to the whole team. Reviews like yours remind us why we do what we do. We look forward to looking after you and your car again on your next trip! ✈️
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