Jordan was very helpful with providing an update on my test progress. Whilst the tracking tool indicated the test was complete, there are still steps to go. I’m looking forward to seeing results
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Consulta las opiniones de los clientes
Terry was very polite and efficient. i was unsure if the company would take my dogs sample. he looked me up and said it would be fine i really appreciate a polite agent rather than AI. so keep using l... Ver más
Cameron was great at outlining what needs to be completed for the test. I do wonder if you could make the instructions more clear, so it’s not on the customer to follow up with questions.
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I ordered my 2nd intolerance testing & received 46 pages back!!! It was SO detailed - but I accidentally deleted my email before printing - nervous about contacting you guys - I did the instant chat... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Allergy Test
Escrito por la empresa
America's Number 1 Allergy & Intolerance Company
Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.
For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.
Why us?
Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health TestsInformación de contacto
870 N. Miramar Avenue, 32903, Estados Unidos
- info@allergytest.co
- allergytest.co
4,2
Muy bueno
808 opiniones
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Amazing help!
I ordered my 2nd intolerance testing & received 46 pages back!!! It was SO detailed - but I accidentally deleted my email before printing - nervous about contacting you guys - I did the instant chat today & chatted with Shawn - upon providing my code/name he immediate resent to my email! So grateful, THANKYOU
9 de septiembre de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Lisa,
Thank you for sharing your experience. We’re so pleased to hear that you found your second intolerance test so detailed and informative. We’re also delighted that Shawn was able to promptly resend your report and put your mind at ease. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Allergy Test.
Avery answered my question so quickly…
Avery answered my question so quickly and I got the answer right away! He is great!
6 de septiembre de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Ru,
Thank you for your feedback. We’re delighted to hear that Avery was able to answer your question so quickly and provide the support you needed. We’ll be sure to share your kind words with him.
Customer Service Team,
Allergy Test.
Thank you Angel
Angel took the time to resend me the submission form I needed to submit my testing. My purchase was a very long time ago. Like 4 years. But due to cancer and treatments. I wasn't able to do my testing until recently. I asked a previous support tech. about a month ago. They refused to help other than say. "We can offer a discount on my next." That was not acceptable. I am very happy I tried again this month and got Angel. Ty so much! Now I just hope I can finally mail this in.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Bradford,
Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you’ve faced over the past few years, and we’re so pleased that Angel was able to provide the support you needed by resending your submission form. It’s wonderful to know she could make the process easier for you after such a difficult time. We wish you all the very best moving forward and truly appreciate your kind words.
Customer Service Team,
Allergy Test.
Not straightforward
Ordered this for my daughter who’s waiting for allergy testing but the time hasnt arrived yet and i’m looking for ways to know what her allergens are. Came across this site and thought might do this while waiting for the proper allergy testing for her. At first, after putting the order in, I didn’t receive any confirmation email which prompted me to contact their customer service. Live chat was with Cameron who told me that my order was just a digital test which means I have to fill out the form they sent me in the email, print the barcode and send them the sample then. In short, I have to do everything on my side with all the resources I have - no physical kit. Then if I want to upgrade to receive a physical kit, it would be 10€. atm, I’m still thinking of whether to pursue with ordering the physical kit or find ways here at home. My problem is just that I dont have a working printer now. So in short, the test for me is not straightforward from ordering to sending the samples.
But Cameron from Live Chat has been really helpful in explaining to me the things I have to do.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Kris,
Thank you for sharing your detailed feedback. We’re sorry to hear that the process initially felt unclear and that you experienced difficulty without having access to a printer. We’ll certainly take your comments on board as we continue to improve our ordering and submission process. We’re glad, however, that Cameron was able to provide clear guidance and explain the next steps for you. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Allergy Test.
I found the Chat assistance from Terry…
I found the Chat assistance from Terry satisfactory today - i needed assistance as the website was not acceptingmy postal code, Terry entered all info and provided the pdf forms with instructions.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Carla,
Thank you for your feedback. We’re pleased to hear that Terry was able to assist you with the postal code issue, enter your details, and provide the PDF forms along with instructions. We’ll be sure to share your appreciation with him.
Customer Service Team,
Allergy Test.
The Chat assisted my problem in a…
The Chat assisted my problem in a timely and friendly manner.
I then needed further chat assistance to complete my order. the chat was very helpful and understanding my need.
31 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Linda,
Thank you for your feedback. We’re so pleased to hear that our chat team was both timely and friendly in assisting you, and that they were able to provide further support to help you complete your order. Your kind words are greatly appreciated.
Customer Service Team,
Allergy Test.
Excellent service!
30 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Hello Robin,
Thank you for your feedback. We’re delighted to hear that you received excellent service. Your kind words are greatly appreciated.
Customer Service Team,
Allergy Test.
Jordan was quick to respond and clear…
Jordan was quick to respond and clear up the misunderstanding I had about how the process works with my online hair test. Thank you
27 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Thank you for sharing your experience. We’re glad to hear that Jordan was quick to respond and helped clear up the misunderstanding about your online hair test. If you have any further questions, our 24/7 live chat team is always available to assist you through our homepage.
Kind regards,
Customer service team
Jesse was very helpful and gave me…
Jesse was very helpful and gave me answers very quickly.
26 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Thank you for your feedback. We’re delighted to hear that Jesse was helpful and provided you with quick answers. It’s great to know he was able to support you efficiently. If you need any further assistance, our 24/7 live chat team is always available via our homepage.
Kind regards,
Customer service team
Was a quick reply
Was a quick reply, accurate information and also well mannered. I am very happy with this customer service, rare these days 😊great job
26 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Thank you for your kind words. We’re so pleased to hear you received a quick, accurate, and well-mannered response, and that our customer service left you feeling happy. It’s wonderful to know our team made a positive impression. If you need further assistance, our 24/7 live chat team is always available via our homepage.
Kind regards,
Customer service team
Live Chat was so easy to use
Live Chat was so easy and a simple way to receive the answers that you seek.
Jesse was very quick and offered great help in sorting my issue straight and then offering further information on how to take the test.
Thank you for your prompt reply Jesse.
21 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Thank you for sharing your experience. We’re delighted to hear that Jesse was quick, helpful, and provided clear guidance on how to take your test. It’s great to know our live chat made things simple and straightforward for you. If you need any more assistance, our 24/7 live chat team is always available via our homepage.
Kind regards,
Customer service team
Great service
Great service! My problem was handled immediately.
18 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Thank you for your feedback. We’re so pleased to hear that your problem was handled immediately and that you received great service. If you need any further help, our 24/7 live chat team is always available through our homepage.
Kind regards,
Customer service team
Absolutely great
Shawn is absolutely great service! Clearly answer and information.
16 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Thank you for sharing your feedback. We’re delighted to hear that Shawn provided you with clear information and great service. If you ever need further assistance, our 24/7 live chat team is always available via our homepage.
Kind regards,
Customer service team
I ordered my test 7/17
I ordered my test 7/17. Today is 8/14. I contacted customer service 3x trying to locate my order. No one gave me an answer and they don’t even respond with anything except thanking me for contacting them and hoping they resolved my issue. They never even spoke to me about the issue, let alone fix it. I’ll buy from their competitor. I want a refund.
14 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
We’re sorry to hear about your experience. I can see that you reached out to our live chat team, and I have personally looked into this for you. My colleague has already emailed you the details, and I apologise for the delay in getting this resolved. If you still require further assistance with your refund, please respond directly to that email or contact our 24/7 live chat team via the homepage so we can finalise this quickly for you.
Kind regards,
Customer service team
Assistance exceptional
I want to thank Emily for her prompt assistance with my query. Her assistance was valued.
11 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Sue,
Thank you for your feedback! We’re pleased to hear Emily was able to assist you promptly and that her help was valuable to you.
Customer Service Team,
Allergy Test.
Complete waste of money
Complete waste of money!
From start to finish, the whole process has been a complete waste of time and money. Would highly warn others away from using this service/provider.
From inaccurate results, poor order fulfilment, poor communication to no refunds (as advertised).
I suffer known and suspected allergies, from simple dog/cat allergies to some food intolerances. None of these were picked up however foods which I eat without any issues show as highly intolerant. My partner was the same.
Ordered the couples bundle, only received one test kit. Took months to receive a new kit as communication channels are ineffective. Emails are not responded to, phone line does not work, only the Live Chat function on the website is responsive.
Money back guarantee, as advertised on their website, is apparently only applicable to hair samples (which are known to be inaccurate, hence going for a blood sample). I wouldn't be surprised if there was T&C's which preclude those samples too.
Could not be more disappointed in this utter waste of time and money, so again, I strongly suggest you do not use this service
1 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Rob,
Thank you for your detailed and honest feedback. We're very sorry to hear that your experience did not meet expectations and that you encountered multiple issues — from order fulfillment to communication and concerns about result accuracy.
We recognize how important it is for our service to be not only accessible and responsive but also clear in its offerings and policies. The situation you described regarding the couples bundle and delay in receiving the second kit is unacceptable, and we sincerely apologize for the frustration and inconvenience this caused you and your partner.
Regarding the results, it's important to note that our hair testing method is non-diagnostic and is based on bioresonance technology, which some individuals find helpful as a complementary wellness tool. However, we understand and respect that this approach may not align with everyone's health needs or expectations, especially when medical conditions are involved.
We also acknowledge your concern about the money-back guarantee and want to ensure we are being fully transparent. The guarantee does apply to specific testing types (such as hair analysis), but we take your feedback seriously and will review how we present this information to avoid confusion.
We’re deeply sorry that your experience has left you feeling disappointed and let down. If you have not yet received full resolution, our customer care team remains available via live chat and will make every effort to address your concerns.
Thank you again for taking the time to share your experience — your feedback will be used to help us improve.
Warm regards,
Customer Service Team,
Allergy Test.
Great customer service
Great customer service. Was able to help me with my inquiry instantly.
2 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Hi Doha,
Thank you for your feedback! We’re glad we could assist you so quickly and meet your needs.
Customer Service Team,
Allergy Test.
Ask ChatGPT
Had to contact live chat due to not…
Had to contact live chat due to not getting a tracking for my box once it was explained to me that I just needed to send it in an envelope as they don’t send anything out. It was quick communication only had to wait 12hrs for a response. Communication was clear and sorted with only two emails. Now I am just waiting for my results.
1 de agosto de 2025
Opinión espontánea
Respuesta de Allergy Test
Hello,
Thank you for sharing your experience. We’re pleased to hear our team could clarify the process quickly and clearly for you, and we look forward to you receiving your results soon.
Customer Service Team,
Allergy Test.
Jordan was very helpful assisting me on…
Jordan was very helpful assisting me on “online chat” I received help recovering my dogs result that was accidentally deleted from my email.
31 de julio de 2025
Opinión espontánea
Respuesta de Allergy Test
Thank you for your review! We’re so glad Jordan was able to assist you via our online chat and help recover your dog’s results. If you need anything else, feel free to reach out — we’re always here to help!
Kind regards,
Customer service team
No results in online webiste profile
I completed some testing last year and when I logged on to my online profile in Allergy test it looked like i'd never made an order and my results were not there. I hopped on the live chat and Avery was of great assistance, emailed my results within minutes. Thanks Avery!
31 de julio de 2025
Opinión espontánea
Respuesta de Allergy Test
Thank you for your feedback! We’re delighted to hear that Avery was able to assist you quickly and get your results emailed to you. If you need any further help, our live chat team is always ready to support you.
Kind regards,
Customer service team
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