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Our experience was very positive,Mathew rang before arriving, did all the necessary checks, our fears were totally unfounded.All in all a very personable experience, the company also refunded half of our appointment fee.
Extremely Disappointing Experience – Unprofessional and Unresponsive
I engaged British Damp Proofing for a timber and damp inspection required for a time-sensitive mortgage application. Despite paying in full (£90) and providing all necessary details promptly, the firm displayed a concerning lack of urgency and professionalism throughout.
Initial contact was limited to a single voicemail left on a landline, with no follow-up via email, text, or alternative channels — a basic expectation in any modern service interaction, particularly when timelines are critical. This inadequate communication resulted in a delayed inspection date nearly a month after the initial engagement, jeopardising the progress of a property transaction involving multiple parties.
When I requested the service to be expedited, the company flatly refused and instead offered a refund, effectively abdicating responsibility rather than demonstrating any willingness to rectify the situation. No effort was made to accommodate the urgency of the matter, despite their earlier suggestion that appointments could typically be arranged within a couple of weeks of payment.
This experience reflects a lack of client focus, operational agility, and service accountability. I would advise anyone requiring time-sensitive property inspections to seek a more reliable and responsive provider.
This is the second time I have used British Damp Proofing for our very old cottage. Respectful, meticulous and knowledgeable. Lovely job from start to finish....couldn't get anyone better or professional. Punctual, courteous and clean in what is always a very messy job.
Didn't even bother with them. They gave a price in website and when called them the price had suddenly jumped. When I told the rude woman what was written on their website she got all shirty and called me a liar. I read back to her what it said and she wasn't having it. If a company doesn't even know what's on its own website and then be rude to people about it it's not a company I would want to work with
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