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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent quality.Exactly as described.I ordered the item in 2 more colours following delivery of the first item.I will definitely be placing more orders and regularly.Also very quick delivery after o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Cannot rate this company anymore if I tried! I’ve recommended it to so many people! Even abroad! The items I currently have are the Maddie shirt in navy, Maya shirt in jeans blue, ligia shirt in Frenc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I c... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Bought a knitted jumper for £75 only to find it on Temu later for around £10 which means the shop applies a criminal +650% markup. Disgusting. And the quality is also extremely low (as you would e... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres
  2. Tienda de ropa

Escrito por la empresa

NOT affiliated in any way with: CHARLIE LONDON - CHARLIELONDON - CHARLYLONDON https://uk.trustpilot.com/review/charlylondon.com ______________________________________________ We are 100% UK Based | Fast Customer Service | UK Customer Support 0203 576 5419 | Easy Returns | Trusted Reviews | Established 2008 | estore@charli.co.uk


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

159 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 2 estrellas sobre 5

Ordered a light blue slash neck sweater…

Ordered a light blue slash neck sweater size small/medium. The size is enormous more like a 16/18 and the stretchy knit doesn’t help. The arm length is extra long and not easy to turn up. So disappointed. Now trying to figure out how to return as there is no information with the packaging.

25 de julio de 2025
Opinión espontánea
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Respuesta de Charli

We’re so sorry to hear the fit wasn’t as expected, we completely understand how disappointing that can be. Each order includes a packing slip with a QR code linking directly to our returns portal. You can also easily arrange your return via the Returns page on our website - https://www.charli.com/pages/returns

For extra help, just click the “?” widget on our website — all return details are there. If you’d prefer, you can also reach us anytime at estore@charli.co.uk
or via our Contact Us page, and we’ll be happy to assist.

Kind regards,
Charli Customer Care Team

Valorada con 5 estrellas sobre 5

great service

Easy to order & delivered quickly
Wish they did an xs size as most items come up big

21 de julio de 2025
Opinión espontánea
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Respuesta de Charli

Thank you so much for your kind words! We’re delighted to hear you’re happy with our service.

Kind regards,
Charli Customer Care Team

Valorada con 5 estrellas sobre 5

Delivered on time

Delivered on time . Lovely top . Beautiful fabric . Very happy

18 de julio de 2025
Opinión espontánea
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Respuesta de Charli

Thank you for your feedback!

We’re delighted to hear you’re happy with our service.

Kind regards,
Charli Customer Care Team

Valorada con 1 estrellas sobre 5

I bought a super cute very expensive…

I bought a super cute very expensive blouse.
Adhered to all washing regulations. Still, my shirt shrank. Very unfortunate. Customer service very bad got first response, had to answer very many questions while I had told all that in my first mail! Then I asked for response 3 times kreer but no reply.
Finally, after my last mail, I get a reply with the response that there is no way I complied with the washing regulations. So the bottom line is that I am lying!!! They are offering me 15% discount on my next purchase. So this is going nowhere!!!

10 de julio de 2025
Opinión espontánea
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Respuesta de Charli

We’re really sorry to hear about your experience and completely understand your disappointment. It’s never our intention to make you feel unheard, we always aim to resolve concerns as fairly and kindly as possible. We appreciate your feedback and will share it with our team to improve how we handle similar situations in the future.

Kind regards,
Charli Customer Care Team

Valorada con 1 estrellas sobre 5

Never got the dress i order

I order a dress for $300 & never got it. Sent an email to the company & never got a respond. Will take legal help to sort this problem. Is the website fake?

4 de julio de 2025
Opinión espontánea
Logotipo de Charli

Respuesta de Charli

We’re very sorry to hear you haven’t received your order — this is certainly not the experience we want for our customers.

Please contact us directly at estore@charli.co.uk
With your order details so we can investigate and make this right as quickly as possible.

For extra help, just click the “?” widget on our website — all details are there and you can contact us by clicking on the email widget. Or via our Contact Us page, and we’ll be happy to assist.

Kind regards,
Charli Customer Care Team

Valorada con 4 estrellas sobre 5

I’ve just received my first Charli…

I’ve just received my first Charli order of the libby shirt and so far I’m really impressed! Really nice attention to detail with the cuff buttons and I even got 10% off for my first order!! Next day delivery fee was quite steep but absolutely worth it with the discount :)

3 de junio de 2025
Opinión espontánea
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Respuesta de Charli

Thanks for your review Kirsten! Just so you know we offer a Tracked 24 service via Royal Mail also which takes 1-2 days in addition to the guaranteed next-day UPS service. Hope you love wearing your new Libby Shirt !
Best Regards,

Daniella
Charli Customer Services Team

Valorada con 5 estrellas sobre 5

Love the outfit

Love the outfit, it goes perfectly with my summer wardrobe. I have a few charli pieces and I’m always impressed with value, given they’re good quality too.

14 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

Thanks for the 5-star review!
We are so glad you have enjoyed your purchase
Kind Regards,

Daniella
Charli Customer Care Team

Valorada con 5 estrellas sobre 5

Effortless

I recently discovered Charli and I’m genuinely impressed. I picked up a few of their shirts and absolutely love the fit and quality. I rarely leave reviews, but felt I had to this time. It’s refreshing to buy from an independent brand instead of ending up with the same high street pieces everyone else has.
I don’t have much time to shop, but Charli makes it effortless. Great experience overall!

29 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

Thank you so much for your kind words. We're so happy you love Charli!

Valorada con 5 estrellas sobre 5

I’ve always loved Charli - keeps getting better!

I love Charli and have been a customer for years. The fabrics are always great, wash really well and the clothes are effortlessly gorgeous. I’ve just received my order for my upcoming holidays and my summer wardrobe feels complete!

29 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

We’re so happy you’re loving Charli. Thank you for your kind words!

Valorada con 5 estrellas sobre 5

Great business who produce high quality…

Great independent business with strong ethics who produce high quality merchandise.

Having ordered from them on multiple occasions for my partner I can say that the process was seamless.

I did note some negative reviews on here and I would question the validity of them based on my experience with the Company.

9 de abril de 2025
Opinión espontánea
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Respuesta de Charli

We’re so grateful for your support. Thank you for choosing Charli!

Valorada con 5 estrellas sobre 5

Beautiful Quality & Seamless Experience

Absolutely love my cardigan from Charli– the quality is amazing and it’s quickly become a staple in my wardrobe. It fits perfectly, and the whole online shopping experience was smooth and personal. You can really tell there’s care behind both the product and the brand. Highly recommend!

29 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

Thank you taking the time to leave a review. We're so happy you love your purchase!

Valorada con 5 estrellas sobre 5

Lovely Product

I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I can pretty much wear them anywhere, be it out with friends or to the office - there's nothing to fault really. Got asked several times where I got the shirt from already.

18 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

Thank you for your kind words. We're so happy you're loving you Marlowe Shirt!

Valorada con 5 estrellas sobre 5

I recommend this brand and have had a…

I recommend this brand and have had a great shopping experience. Got the Lyla crochet set. Well packed and the next day delivery worked out so very happy to have it for my summer holiday!

22 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

We’re so grateful for your support. Thank you for choosing Charli!

Valorada con 5 estrellas sobre 5

Amazing brand and really great quality

Amazing brand and really great quality! I shop from them a lot and always great quick delivery and customer service. Products are exactly as described on website!

29 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

Thanks for the thoughtful review! We’re really grateful for your support :)

Valorada con 5 estrellas sobre 5

Great experience and dresses ❤️❤️❤️

I recently bought 2 summer dresses (Gigi in black and juno in red) from Charli London. Absolutely love love love… everything arrived on time and the quality is great. Would recommend

21 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

Thank you taking the time to leave a review. We're so happy you love your purchase!

Valorada con 5 estrellas sobre 5

Love every item I own!

Love every item I own from Charli. Literally my fave go to label for pieces that nod to trends but that also have a timeless quality. (Hence so many of their pieces in my wardrobe 🤣)

9 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

Thanks for the lovely review! We’re so glad you’re enjoying your Charli pieces.

Valorada con 5 estrellas sobre 5

Really happy with my Charli jumpsuit…

Really happy with my Charli jumpsuit which arrived today and in lovely packaging. Perfect holiday outfit. Highly recommend.

28 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

We're so happy you love your purchase. Thank you for taking the time to leave a review!

Valorada con 5 estrellas sobre 5

Great service

I made a few purchases from Charli with no issues at all, I've been using the clothes all the time as they have good quality and are very comfortable. Prompt responses from the customer service when needed and quick delivery.

16 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

We’re so grateful for your support. Thank you for choosing Charli!

Valorada con 5 estrellas sobre 5

Good quality and versatile pieces

I bought the billie tee and loved it so much I just got the second colour! Its the perfect material for spring/summer. Shipping is quick too :)

28 de mayo de 2025
Opinión espontánea
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Respuesta de Charli

So glad to hear that you're loving Charli!

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