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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent quality.Exactly as described.I ordered the item in 2 more colours following delivery of the first item.I will definitely be placing more orders and regularly.Also very quick delivery after o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Cannot rate this company anymore if I tried! I’ve recommended it to so many people! Even abroad! The items I currently have are the Maddie shirt in navy, Maya shirt in jeans blue, ligia shirt in Frenc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I c... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Bought a knitted jumper for £75 only to find it on Temu later for around £10 which means the shop applies a criminal +650% markup. Disgusting. And the quality is also extremely low (as you would e... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres
  2. Tienda de ropa

Escrito por la empresa

NOT affiliated in any way with: CHARLIE LONDON - CHARLIELONDON - CHARLYLONDON https://uk.trustpilot.com/review/charlylondon.com ______________________________________________ We are 100% UK Based | Fast Customer Service | UK Customer Support 0203 576 5419 | Easy Returns | Trusted Reviews | Established 2008 | estore@charli.co.uk


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

159 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 5 estrellas sobre 5

Fantastic 10 out of 10!! would highly Recommend

This was the first time i have bought from Charli London and I have to say my experience was brilliant from start to finish! The products are of very high quality i will certainly purchase again 10 out of 10!!

24 de enero de 2024
Opinión espontánea
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Respuesta de Charli

Hi Sue,
Thank you so much for your 5 star review, we are thrilled to hear you love the products and hope to see you soon again! ❤️

Best,
Charli Team x

Valorada con 5 estrellas sobre 5

Excellent quality and stylish clothing

Excellent quality and stylish clothing. Customer service is also second to none.

24 de enero de 2024
Opinión espontánea
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Respuesta de Charli

Hi Lesley,

Thank you so much for your 5 star review, we really appreciate it here at Charli! We always do our best for our lovely customers❤️

Best,

The Charli Team x

Valorada con 5 estrellas sobre 5

Delighted with my purchases

Delighted with my purchases. Good quality and styling. Good standard of packaging and delivery.

18 de enero de 2024
Opinión espontánea
Logotipo de Charli

Respuesta de Charli

Hi Jo,

Thank you so much for your 5 star review, we really appreciate it here at Charli! We are delighted to hear you are satisfied with your purchase and our service❤️

Best,

The Charli Team x

Valorada con 1 estrellas sobre 5

Very poor quality & awful customer service

Bought the Alma co ord set. After wearing twice holes appeared in the skirt and both skirt and jumper have bobbled. Contacted customer service with date of purchase and photos of the holes in skirt.
The reply I got was it was wear and tear so no exchange or refund despite explaining I had hardly worn since buying in Dec ‘23.
Having read their website they are proud of their sustainability through the materials they use! I have an outfit having worn twice which is now fit for the bin, neither sustainable nor value for money.
Awful products and worse customer service.

3 de enero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

BRING BACK THE WHITE GIFT BOXES..

1)Your cashmere travel wraps are of good quality.
2)However I miss the GIFT PACKING IN A WHITE BOX that you used to have. Please bring the WHITE GIFT BOXES back. To some of us PRESENTATION matters, and we are prepared to pay for such gift packing

19 de enero de 2024
Opinión espontánea
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Respuesta de Charli

Hi Minoushka,

Thank you so much for your 4 star review, we really appreciate it here at Charli! We will feed this back to our warehouse.

Best,

The Charli Team x

Valorada con 5 estrellas sobre 5

Garment nicely packaged

Garment nicely packaged, love the shade of pink, delivered in a timely manner

12 de enero de 2024
Opinión espontánea
Logotipo de Charli

Respuesta de Charli

Hi Suzanne,

Thank you so much for your 5 star review, we really appreciate it here at Charli! We always try to do our best for our lovely customers❤️

Best,

The Charli Team x

Valorada con 4 estrellas sobre 5

It's a solid 4

It's a solid 4
Customer service is good, but not perfect, i tried to call the store 12 times and no one answered. But I finally reached them by email, Camilla is very nice and attentive.
i ordered Alexa asymmetric jumper in moonbeam, it's pretty but doesn't look like 120fr i spent on it, It's clear polyester, to me it looks like a towel, I'll just use it as a home clothes but still pretty, i recommend to buy it if you're from London, better check by yourself and it would be easier to send back, for me sadly It's too expensive to do that.
I'm pretty sure this store have a lot of better items, I could give it another try if not the delivery

19 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

delivery problem...brilliantly resolved

I have always been happy with my purchases from Charli and all deliveries have gone smoothly. This time was different in that I had a major and frustrating delay receiving the package. This was not the fault of Charli rather the EU country where I was receiving. I musst say that Camilla in customer service is the best representative that I have dealt with in years. SHe was professional and diligent in getting this to a happy conclusion! Thank you Camilla!

14 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely jumper

Lovely jumper, excellent quality nice, soft material does not irritate the skin, good overall fit keeps me cosy and warm on the colder days very happy with my purchase
I'm a UK10-12 slight oversized look but not too much

17 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautifully soft and warm

I ordered two jumpers and a shirt which were delivered super quickly, thank you. The quality is excellent and the colours accurately shown on line. The jumpers are beautifully soft and comfortable to wear (after I had removed the very scratchy labels at the back neck!). I’d have liked them a couple of inches longer really but I’ve layered them with longer shirts and they are work well like that. I’m looking at more items.

8 de noviembre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor quality and overpriced in the main

I really like the D**r inspired print this company do, and can’t really find it anywhere else. I bought a dress 2 years ago in this print and the strap was coming away. Had to fix it myself due to stock issues. I have worn it a lot but quality not great. Have just bought a shirt in the same print and the material is thin, it will be good for holidays but again not great quality for the price. Finally I have one of their £45 long cardigans. Much looser knit than I was expecting but I liked the length of it. Sadly I have now found it elsewhere at a fraction of the cost. Charli have an interesting selection of clothes but on the whole I find them overpriced for the quality.

7 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful jumper and very pretty colour

Beautiful jumper and very pretty colour
I love charli clothing
Can’t wait for my next purchase

22 de septiembre de 2023
Opinión espontánea
Logotipo de Charli

Respuesta de Charli

Hi!

Thank you so much for your review, we are so happy you love your product and hope to see you again soon!

Best,

Charli ❤️

Valorada con 5 estrellas sobre 5

My new favourite retailer!

I am in love with every item received from Charli! Great quality and lovely fit.

21 de septiembre de 2023
Opinión espontánea
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Respuesta de Charli

Hi!

Thank you so much for your review, we are so happy you love your product and hope to see you again soon!

Best,

Charli ❤️

Valorada con 5 estrellas sobre 5

Lovely products

Lovely products - such soft fabric and a really versatile knit. Well priced, prompt delivery. Love Charli stuff!

19 de septiembre de 2023
Opinión espontánea
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Respuesta de Charli

Hi!

Thank you so much for your review, we are so happy you love your product and hope to see you again soon!

Best,

Charli ❤️

Valorada con 5 estrellas sobre 5

I rarely write reviews but after two…

I rarely write reviews but after two recent purchases, I felt I should comment on how impressed I am! I bought a dress and co-ord set in my first order and can’t believe how the one size fits so well. The items are so comfy and I’ve had lovely compliments about the colours.
Within days, I made a second order and again I’m impressed - fast delivery, lovely items and great value for money.
My new favourite retailer : )

16 de septiembre de 2023
Opinión espontánea
Logotipo de Charli

Respuesta de Charli

Hi!

Thank you so much for your review, we are so happy you love your product and hope to see you again soon!

Best,

Charli ❤️

Valorada con 5 estrellas sobre 5

Highly recommend Charli

Lovely clothes, good communication about an out of stock item. Quick shipping

6 de septiembre de 2023
Opinión espontánea
Logotipo de Charli

Respuesta de Charli

Thank you so much for your review, we are so happy you love your product and hope to see you again soon!

Best,

Charli ❤️

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