Below one star standard absolute waste of time and no staff to communicate with in addition to refusal to respond to any email. a simple DBS check which should have been completed within 48 hours... Ver más
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Consulta las opiniones de los clientes
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Ver más
La empresa ha respondido
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
La empresa ha respondido
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Información de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excelente
2 mil opiniones
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Kathryn has been very helpful with my…
Kathryn has been very helpful with my application, I've had speedy reply's to my questions and she helped guide me through this process thanks Dean.
23 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Dean, thanks so much for sharing this. It’s great to hear that Kathryn was able to support you throughout your application. She’ll be really pleased to know her quick responses and guidance made the process easier for you. We appreciate you taking the time to leave this feedback.
Incredibly helpful and excellent…
Incredibly helpful and excellent problem resolution
20 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Oluseye, thank you for the wonderful feedback. I’m glad we could help and that everything was resolved smoothly. We appreciate you taking the time to share your experience.
Great service
Kathryn helped us through the process and customer service was first class.
Will be using again in future.
19 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Andy, thank you for sharing this. It’s great to hear Kathryn made the process so smooth for you, and we really appreciate your kind words. We look forward to helping you again in the future.
Respuesta de CRB Direct
Hi Darren, thank you for the great feedback. I’m really glad you found the service fast, clear, and helpful. It means a lot that you’d recommend us.
Great communication and very helpful …
Great communication and very helpful with making sure our enhanced DBS check was completed as smooth as possible.
17 de febrero de 2026
Respuesta de CRB Direct
Hi Linda, thank you for the kind review. I’m really glad the communication felt clear and that we could help make your enhanced DBS check go smoothly. It’s great to hear the process worked well for you.
Respuesta de CRB Direct
Hi Paul, thanks for your review. We’re glad to hear you were happy with the quick service.
Very helpful and patient
16 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Thanks for your review. We’re really glad to hear you found the service helpful.
The process.
I feel like Ross was patient and we got through the application.
However, I didn't give 5 stars because this is a completely new process for me and I feel like they aren't always the most helpful with guidance it is more asking the same question over and over again. However, I appreciated Ross's time, patience and also understanding.
13 de febrero de 2026
Respuesta de CRB Direct
Hi Cath, thanks for taking the time to share your experience. We're glad to hear Ross was patient and helped you get through the application. We appreciate your honesty about the process feeling repetitive at times, feedback like this helps us improve the guidance we provide.
Highly recommend Kathryn for your DBS needs.
Kathryn was a great help, she has answered so many of my queries and has supported me to get my employees applications submitted in a efficient manner.
She has been a great help through this process, thank you!
26 de enero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Christopher, thank you for sharing this, it’s wonderful to hear. Kathryn will be delighted to know how much her support meant to you. We’re glad the process felt smooth and efficient for you, and we appreciate you taking the time to leave such kind feedback. If you need anything else as you move forward, we’re here to help.
Fantastic, smooth process.
Kathryn was A fantastic support throughout the application processing and gave great guidance, which made for a smooth and quick process.
12 de febrero de 2026
Respuesta de CRB Direct
Hi Sarah, thank you for sharing this. It’s great to hear that Kathryn supported you so well throughout the application process. We appreciate you taking the time to leave a review.
Kathryn was extremely patient
Kathryn was extremely patient and helpful with the checks we were carrying out. Her knowledge was excellent and she managed our enquiries in a very timely manner, making sure the checks were sent to the DBS.
12 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Thank you for sharing this. Kathryn will be delighted to hear your feedback. We appreciate you taking the time to leave a review.
Our enquiry was dealt with quickly and…
Our enquiry was dealt with quickly and efficiently by Olivia, who explained clearly what we needed to do to progress our application.
11 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Tyrone, thank you for your feedback. I’m glad to hear Olivia was able to support you so quickly and clearly as you progressed your application. We appreciate you taking the time to share your experience.
the service is quick to reply and…
the service is quick to reply and helpful with queries and advice
10 de noviembre de 2025
Opinión espontánea
Respuesta de CRB Direct
Hi Stephanie, thank you for the feedback. I’m glad to hear our support team has been quick to respond and helpful with your queries. We appreciate you taking the time to share your experience.
Alisa handled both by queries and a…
Alisa handled both by queries and a third query with patience, politeness and care. If I could give her 6 stars I would.
6 de febrero de 2026
Respuesta de CRB Direct
Thank you for sharing this. Alisa will be thrilled to know her patience and care made such a difference. It’s great to hear she was able to guide you through all your queries so smoothly.
Kathryn been very helpful
Kathryn been very helpful. When I need any information she been always there to provide that information. Helped me in selecting the right options
6 de febrero de 2026
Respuesta de CRB Direct
Hi Zeeshan, thank you for sharing this, Kathryn will be delighted to hear it. She’s committed to making things clear and easy, and it’s great to know her support helped you choose the right options. We appreciate you taking the time to leave this feedback.
Kathryn helped pick things up quickly…
Kathryn helped pick things up quickly and speed them up as urgent. Much appreciated.
5 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Victoria, thanks so much for sharing this. Kathryn will be thrilled to hear your feedback. We really appreciate you taking the time to let us know.
Kathryn - excellent service
Kathryn was extremely quick to respond to all my questions and also very helpful with what documents we could and couldn’t use for our DBS check. Excellent service.
5 de febrero de 2026
Respuesta de CRB Direct
Hi Matthew, thank you for sharing this, and I’m really glad to hear Kathryn was able to support you so quickly. We appreciate you choosing us and we’re always here if you need anything in the future.
Good clear communication and prompt.
I received a respose within 24 hours communicated through email which directed me where to go.
The assistant Alisa was very helpful and communicated clearly to me what I needed to do.
The query was resolved within two days.
Thank You
4 de febrero de 2026
Respuesta de CRB Direct
Hi Edward, thank you for taking the time to share your experience. I’m glad to hear you received a prompt response and that Alisa was able to guide you clearly through the next steps. It’s great to know your query was resolved quickly and smoothly.
Kathryn was really helpful
Kathryn was really helpful whether it was on the phone or email, we did find the process with CRB more complex than other providers but nonetheless we got there in the end, probably a 1* without Kathryn.
4 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Ethan, thank you for sharing your feedback. I’m really glad to hear that Kathryn was able to support you so well throughout the process, whether by phone or email. She’ll be pleased to know her efforts made such a difference. We understand that the enhanced process can feel more complex, and we appreciate your patience while everything was worked through. It’s great to know the outcome was positive in the end. Thank you again for taking the time to leave a review.
Kathryn was very helpful and prompt.
4 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Afshan, thank you for your feedback. I’m glad to hear Kathryn was so helpful and prompt. I’ll be sure to share your comments with her.
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