Grand UK Holidays - Coach Tours Opiniones 664

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Coach pick up, interchange all went smoothly and efficiently. Driver was excellent, steady and courteous. Tour manager had amazing knowledge of area and humorous A truly great experience. Can t wa... Ver más

Valorada con 5 estrellas sobre 5

Literally just had one of the best weeks away ever! Been to Torbay. We had Marcus and Brian. They were excellent with explaining every detail and made sure we were all well looked after. Such a lovely... Ver más

Valorada con 3 estrellas sobre 5

My Daughter and I made our own way to Potters Hopton on sea as it’s so near for us than having to spend the first and last day traveling by your coach to Northampton Went on the trip to Norwich wh... Ver más

Valorada con 5 estrellas sobre 5

The space at venue. Staff, food and entertainment all fantastic. Alex on greeting and reception was a saint. Robin our tour guide was exceptional. Brasserie 32 food not so good. Although the s... Ver más

Información sobre la empresa

  1. Operador de excursiones

Sobre Grand UK Holidays - Coach Tours

Escrito por la empresa

Grand UK Holidays

With over 40 years’ experience in providing memorable escorted coach holidays for over a million passengers, there’s a reason why so many of our loyal customers come back year after year…

P   Tour Manager escorted holidays

P   Hand picked hotels and comfortable coaches

P   FREE local departure points

P   No supplements on single bedded rooms 

P   Carefully planned itineraries

P   Excursions included on every holiday

P   Dedicated solo traveller holidays

P   Fully ABTA bonded

P   Door to Door pick up on selected holidays  

P   Collect Coach Miles, our exclusive loyalty programme

 

Classic Coach Holidays

Grand UK Holidays are best known for our classic coach holidays, exploring the very best of the United Kingdom, Ireland and into continental Europe. Offering over 230 free local departure points across Central and Southern England and the Home Counties, you are never too far from your next Grand UK Holiday.

Choose from coach holidays to traditional coastal destinations, such as Devon, Cornwall or the South Coast , or head to exciting cities and quaint villages in the North of England. Perhaps the charming Cotswold’s will tempt you, or crossing to border into Wales or Scotland might take your fancy. Wherever you are looking to head on your coach holiday, Grand UK Holidays have the ideal escorted tour for you. 

View Grand UK Coach Holidays 2025

Tour Managers

The unique thing about Grand UK Holidays are our wonderful Tour Managers who join every Grand UK tour.  They are the besting heart of our holidays, offering guidance and expertise, as well as making your holiday run smoothly. Relax knowing someone is looking after you for a change!

Free Local Departure Points

Unlike our competitors, we never charge supplements for our local departure points. Enjoy the convenience of joining your coach from a town or city near your home at no additional cost. 

View our FREE Local Departure Points

Grand UK Gold Holidays

Grand UK Gold Holidays are the height of luxury, where we really put the ‘Grand’ into Grand UK!

View our Grand UK Gold Holidays

European River Cruises

Grand UK Holidays also offer luxury, all-inclusive European River Cruises , working alongside our partner CroisiEurope. Enjoy the comfort of coach travel to your port and join your cruise. With itineraries including some majestic capital cities such as Paris along the Seine, and Budapest, Vienne and Bratislava on the Danube, you can enjoy the cultural delights of the continent from the comfort of your river cruise ship.

View our European River Cruises

Channel Islands by Air

For those looking to ‘jet off’ on holiday, Grand UK Holidays also offer holidays to the Channel Islands by air. Only 15 miles from the French coast and with seven days to enjoy in-resort, you can explore these charming islands at your own leisurely pace.  Choose between Jersey, with flights from Gatwick or Luton, or Guernsey with flights from Gatwick. With the added luxury of a door-to-door service (from selected postcodes) Grand UK take care of everything.

View our Channel Islands by Air Holidays

Good Companions

Grand UK Holidays have dedicated coach holidays for solo travellers. Our popular ‘Good Companions’ tours have experienced Tour Managers that shar their expertise and provide a friendly environment for you to get to now your fellow travellers, helping to break the ice and create friendships. There are no strangers on a ‘Good Companions’ tour, just friends you haven’t met yet! Plus, even better no supplements on singled bedded rooms.

 

View our 'Good Companions' Holidays

Grand UK Holidays

Escrito por la empresa

Time to go travelling!
Escorted Tours by Coach, Rail & River. Plus Ocean Cruising & Holidays by Air

Completely ABTA Bonded

Grand UK Holidays are ABTA bonded for total peace of mind

Grand UK Holidays are ABTA bonded for total peace of mind
Grand UK Holidays are fully ABTA bonded and licensed by the CAA, so you can rest assured your holiday money is always in safe hands.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

664 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

This was my first holiday on my own

This was my first holiday on my own, (as my husband has Parkinson’s ) we have been away with you a lot of times together, I was a bit nervous, but Sharon and Dave Wilson were wonderful, everyone I met was really nice also the hotel was lovely, Also I would like to mention the taxi driver that picked me up from crowborough to take me to east grinstead the coach was late and the taxi driver offered to buy me a coffee, also on the way back I had the same taxi driver who took me right to my car and waited until I went before he left, I know the taxi firm came from Crawley, it would be lovely if you could send my thanks to him

7 de octubre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Mrs Bridger,

Thank you so much for taking the time to leave us a review about your recent holiday with us. We are so pleased to hear that your holiday exceeded expectations and that our dream team, Sharon & Dave looked after you all. We're delighted to hear the good feedback about your taxi driver and have passed this over to our operations team who will forward on your thanks. We hope to see you on another Grand UK Holiday soon!

Valorada con 5 estrellas sobre 5

We couldn’t fault anything would…

We couldn’t fault anything would definitely use again

7 de octubre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello John,

Thank you so much for taking the time to leave us a review about your recent holiday with us. We're so pleased to hear that you had an excellent time and we look forward to seeing you again soon!

Valorada con 3 estrellas sobre 5

Potters & coach journey

The driver & rep on the coach were really good, but the journey time was far too long 7 hours going to Potters Five Lakes & 9 hours on return journey, due to not being able to get a slot at Beaconsfield Service Station at an earlier time so had to go to a garden centre to use up time until our allocated slot. The resort was very nice our rooms were excellent,food & entertainment also really good.

25 de octubre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Dear Mrs James,

Thank you for taking the trouble to leave us a review. Our operations team are continually tweaking our network system to try and provide a smooth transport service, and we are very sorry to read of the long journey times you experienced. We will ensure your feedback is passed on to the team. On a positive note, we are delighted you enjoyed your stay at Potters Five Lakes and hope we have the opportunity to welcome you aboard another coach holiday with us in the future.

Kind regards,

Grand UK Holidays

Valorada con 2 estrellas sobre 5

Nightmare in Torquay…

Brand new coach took us to Burlington Hotel Torquay. Although the staff were nice and the food was good the hotel was worn out and tired. It's half a mile from the centre though described as 'close'; there 14 steps down to the dining room and no lift which was a killer for our mainly elderly party; the furniture was old and tired in our room (the wardrobe was DIY and you couldn't easily reach the rail; the shower had no hot water and only two tiny soaps were supplied and the rest of the en-suite was best forgotten with a loo so low it was difficult to use. Our second experience of a sub-standard hotel from Grand UK. The Warners option seems to be the only one that delivers a reasonable standard as I am sure Grand UK do not check their hotels themselves, otherwise they wouldn't send guests to them. Also the three visits on the tour were sandwiched into three consecutive days which was tiring and left you with perhaps a rest day and one day to see Torquay which was a bus ride. By the way there is another Burlington hotel in Torquay 'The Burlington', considerably better than this one, which several guests had mistaken for our one and had brought swimming things for a pool that didn't exist.
After several Grand UK holidays this was the final straw: why should we go to accommodation which is inferior to our homes and put up with such poor standards of accommodation, just to get a holiday?

8 de septiembre de 2024
Opinión espontánea
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Respuesta de Grand UK Holidays - Coach Tours

Dear Mr Martin,

Thank you for taking the time to leave us a review. We were sorry to learn of your disappointment with the Burlington Hotel, as this property has been a firm favourite with our customers for many years. We offer two different hotels in Torquay and the Burlington is the more affordable option. While we accept the hotel is a little tired around the edges, it is clean and often receives praise for its warm family welcome, home-cooked food, and nightly entertainment.

The hotel no longer has a swimming pool and we haven't advertised this anywhere for several years, so I am sorry you were expecting to find one. We were concerned to learn you were without hot water as we were unaware of any problems with the boiler during your stay. We will of course pass this information back to the proprietor to look into.

We do check the hotels we use and a member of our team was last at the hotel early in October.

Thank you also for your feedback regarding the tour programme, which we will pass on to our Product Team. We generally offer three excursions to ensure our clients get to see as much of the area they are visiting as possible, however, there is no requirement to take part in these if you would rather spend time in the resort.

Kind regards,

Grand UK Holidays

Valorada con 3 estrellas sobre 5

Disappointed

We did the same trip last year which was great but we were disappointed this time, the journey there and back was extra long with coaches not synchronising, when we arrived at the hotel we were given a small room at the back that looked out onto the fire escape it was quite dark and dingy,the shower was tiny and not very efficient, but the beds were clean and comfortable, the food was lovely and the staff were great, but with the lift still not working the hotel is not suitable for the older people who visit via the coach trips,a shame but we will not be returning

23 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Dear Mrs Dingwall,

Thank you for taking the time to leave your review. We are sorry to read you did not enjoy your holiday as much as last year and we will ensure your valuable feedback is passed on to the hotel and our Operations Team to help them see where improvements can be made.

Kind regards,

The Grand UK Team

Valorada con 5 estrellas sobre 5

White Heather Hotel was our base…

White Heather Hotel was our base ,excellent food and accommodation, staff were brilliant, being disabled Sam the receptionist deserves a medal.so helpful.food was excellent, This was our 2nd holiday here. Despite no lift at present, would have no hesitation on returning or recommending white Heather Hotel fantastic week.

23 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello,

Thank you so much for taking the time to review your recent holiday with us, we're so pleased to hear that you enjoyed your stay at the White Heather Hotel, it's a firm favourite of ours! We have passed on your kind words about Sam. We're delighted to hear that you had an excellent holiday with us and we hope to see you again soon!

Valorada con 4 estrellas sobre 5

Tour guide Bev and Andy the Driver are…

Tour guide Bev and Andy the Driver are fantastic, for how far if travelling by ourselves this journey took double the time appreciate that there was accidents and closures but other holiday peoples said getting picked up late is common and delays always

27 de septiembre de 2024
Valorada con 5 estrellas sobre 5

The holiday was excellent I enjoyed the…

The holiday was excellent I enjoyed the island of Man very much, wonderful trips but due one train that broke down we never saw the Laxcy Wheel up close, the trip had to be arranged in a new way, the driver and courier did their best for all of us

15 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Kathy,

Thank you for reviewing your recent holiday with us, we're delighted to hear that you had a wonderful trip to the Isle of Man and pleased to note that your driver and Tour Manager went above and beyond for you all. We hope to see you again soon!

Valorada con 2 estrellas sobre 5

Service needs improving

Catherine our tour guide was great so was the driver and the hotel was excellent but the pick up points were awful changing the pick up point without telling the customer if they had picked the right pick up point the journey would not have taken so long

27 de septiembre de 2024
Opinión espontánea
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Respuesta de Grand UK Holidays - Coach Tours

Dear Martin,

Thank you for your valued feedback. None of our pick up points have changed in recent times, however, we are sorry to read that your experience of our transport network overshadowed your opinion of your holiday. We have relayed your comments to our Operations team, who are continuing tweaking routes to try and make them more convenient for our customers. Thank you also for your kind feedback about your tour manager, driver and hotel.

Kind regards,
The Grand UK Team

Valorada con 5 estrellas sobre 5

The Yorkshire dales

Our guide Emma was excellent, with a detailed local knowledge and good humour. Our driver Pete was also brilliant, with humour and great skill. The landscape was stunning and we were lucky with the weather.

8 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Dr Corbertt,

Thank you for your lovely review! We're so pleased to hear that Emma’s local knowledge Pete's humour made your experience all the more enjoyable. We're glad to hear that you appreciated the stunning landscape, especially with such lovely weather. We hope to welcome you on another adventure soon!

Valorada con 5 estrellas sobre 5

The Tour was great

The Tour was great, wonderful train journeys and scenery. Hotel very good and food also great. The thing that spoiled it was the Itinerary which left no time for lunch each day.The stops were either too early or too late. Dinner at 7 15 I felt was very late. The Courier was incompetent telling us nothing on the excursions.

2 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello,

Thank you for taking the time to leave us a review and for providing us with your valuable feedback. We're delighted to hear that you enjoyed the stay at your hotel as well as all of your excursions. We're disappointed to hear your comment about your Tour Manager and will certainly look into this.

Thank you for travelling with us, we hope to see you again soon!

Valorada con 5 estrellas sobre 5

Captivating Liverpool

Very good Tour Manager. She gave us lots of information and was very pleasant to deal with and very helpful. The hotel was good as well and the tours.

9 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Katherine,

Thank you for your kind review! We're so glad to hear that you had a positive experience with our Tour Manager and found her both informative and helpful. It's also great to know you enjoyed the hotel and excursions. We appreciate your feedback and look forward to welcoming you on another trip soon!

Valorada con 5 estrellas sobre 5

Very diverse National Trust gardens

Very diverse National Trust gardens - lovely. Great hotel and good food and staff. Lovely, safe drive and guide.

9 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Lyn,

Thank you for your wonderful review! We're delighted to hear that you enjoyed the diverse National Trust gardens and had a great experience at the hotel with good food and friendly staff. It’s also lovely to hear that you felt safe and well-guided throughout your journey. We hope to welcome you on another trip soon!

Valorada con 4 estrellas sobre 5

Excellent very knowledgeable guide and…

Excellent very knowledgeable guide and driver, they had a good working relationship. Very comfortable hotel, food choice good and plentiful. Bar had limited choice. One of our bedrooms was cold
Most trips worked well but personally would have preferred to have more time in some cities rather than visit a place for an hour for say only lunch, e.g. only time in Durham for lunch and visit the cathedral no time to see rest of the city.

9 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello,

Thank you for your review and for your feedback. We're so pleased to hear that your driver and tour guide really added to your experience and that you enjoyed your excursions - we take your comments on board and will consider this when planning future itineraries.

Thank you for travelling with us and we hope to see you again in the future!

Valorada con 5 estrellas sobre 5

Very driver Gorden and tour guide

Very driver Gorden and tour guide
Dorothy.

13 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Mr Canty,

Thank you for your review! We're so glad to hear you had a great experience with our driver, Gordon, and tour guide, Dorothy. We'll be sure to pass along your kind words to them. We hope to welcome you on another trip soon!

Valorada con 4 estrellas sobre 5

The feeder coach and Gold coach was…

The feeder coach and Gold coach was very comfortable and on time. The hotel was spacious and comfortable. The food was excellent. The holiday was good. I enjoyed the break away. The day's I enjoyed the best were Lake Windermere and half day at Lancaster City which I thought should have been a little longer to have a look around. The Lancaster Castle was a great place to visit.

9 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Teresa,

Thank you so much for your review! We're delighted to hear that you found both the feeder and Gold coach comfortable and timely, and that the hotel and food were excellent.

We're pleased to hear that you enjoyed your visits to Lake Windermere and Lancaster City. We appreciate your feedback on the length of the Lancaster visit—we’ll certainly keep that in mind for future trips. We're glad you had a lovely holiday and hope to see you again soon in the future.

Valorada con 4 estrellas sobre 5

Very efficient


Very efficient. Comfortable coach with friendly/well presented driver and tour manager. Interesting excursions. Not keen on the hotel or its location.

9 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Janet,

Thank you for your feedback! We're glad to hear you enjoyed the comfortable coach, as well as the friendly service from both our driver and tour manager. It’s great to know you found the excursions interesting too. We're sorry to hear the hotel and its location didn’t meet your expectations and appreciate your comments and will pass this over to our product team.

Thank you for travelling with us and we hope to see you again soon!

Valorada con 5 estrellas sobre 5

ROBIN the tour manager was…PERFECT

ROBIN the tour manager was very very nice for our trip to the ISLE OF MAN also the driver of the couch it was TONY HE WAS VERY GOOD

EVERY THING WENT WELL WITH THE GRAND UK COACH JOURNEY

1 de septiembre de 2024
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Respuesta de Grand UK Holidays - Coach Tours

Hello Marilyn,

Thank you for your kind review! We're so pleased to hear that Robin, your tour manager, and Tony, your coach driver, made your trip to the Isle of Man so enjoyable. We're pleased to hear that everything went smoothly for you and we hope to see you again soon!

Valorada con 3 estrellas sobre 5

Burlington Hotel Torquay

The food and staff at the Burlington Hotel in Torquay was very good but the bedrooms were in need of a bit of tlc. The bed was clean and comfortable but decor was shabby, carpets grubby, and inside and outside in need of a paint.
Entertainment was good.
Dave our driver and Angie our courier were both excellent and outside the hotel our holiday was first class.

2 de septiembre de 2024
Opinión espontánea
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Respuesta de Grand UK Holidays - Coach Tours

Hello,

Thank you so much for taking the time to leave us a review and for your feedback regarding the stay at your hotel - we will pass your comments onto them. We're pleased to hear that the rest of your holiday was an enjoyable experience and we hope that you will join us again in the future.

Valorada con 4 estrellas sobre 5

Ilfracombe holiday

Alex (driver) and (Wendy) tour manager where superb couldn't wish for better and hotel staff very polite and friendly food good,but the dilkhusa grand hotel certainly isn't grand it is the worst hotel I have stayed in far to many stair's windows filthy and unable to open for Ventilation.

2 de septiembre de 2024
Opinión espontánea
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Respuesta de Grand UK Holidays - Coach Tours

Hello Stephen,

Thank you for taking the time to leave us a review about your recent holiday with us, and for your feedback regarding the hotel - We are disappointed to hear about your experience and have passed your comments over to them. On another note, we're so pleased to hear that Alex & Wendy exceeded your expectations and did a fantastic job (as they always do!). Thank you for choosing Grand UK Holidays, we hope to see you again in the future.

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