I would give this company 0 stars if I could don't fall into the trap if you are a start up business with 1 years very good turnover! If you rent your home they require a homeowner to be a guarantor??... Ver más
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Consulta las opiniones de los clientes
The customer 'service' is terrible. hot water machine they supplied constantly leaking. takes at least 2 weeks to get someone to come out. Very rude replies when you message them for help. Ask them t... Ver más
A rare thing - brilliant customer service. Menen went to extra mile to get our coffee machine fixed urgently. She always got back to me quickly. Additional praise for the engineer (sorry, can't rem... Ver más
La empresa ha respondido
Have been with Ispy group for over 4 years and the one constant throughout has been Jamie Penfold their engineer who has supplied and serviced our machines. He has simply been first class. Jamie c... Ver más
Información sobre la empresa
- Proveedor de máquinas de café
- Proveedor de agua embotellada
- Máquina expendedora de café
- Mayorista de café
- Fuente de agua potable
- Distribuidor de máquinas expendedoras automáticas
Escrito por la empresa
The iSpy Group have operated as a professional coffee and water supplier for many years. As a business we have over 20 years experience in the industry. Not only are we well established, we are market leaders too. We employ an experienced and friendly team including highly trained engineers. Our staff are the experts when it comes to mains fed water coolers and coffee machines. We supply all businesses including finance, services, retail, manufacturing, restaurants, public houses and general offices. With our latest “bean to cup” coffee solutions, we give you high street coffee experiences in your place of work. To compliment this, we offer our own range of Grizzly Bear Coffee which has already received great feedback.
Información de contacto
5th Floor Dencora Court, SS1 2BB, Southend, Reino Unido
- 01702886222
- poppy.morris@ispygroup.co.uk
- ispygroup.co.uk
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Ispycoffeeandwater closed website to…
Ispycoffeeandwater closed website to hide negative reviews.
That's strange Poppy, Ispy and Chevington! What happend to the original review!

Respuesta de Ispygroup
Highly Recommend!
From start to finish we have had a great experience with iSpyGroup, very efficient and nothing was too much trouble! Highly recommend :)

Respuesta de Ispygroup

Respuesta de Ispygroup
Excellent service from Poppy and the…
Excellent service from Poppy and the ispy team. From the initial conversation with Poppy all the way to the engineer installing, it’s been a pleasure.
Can’t recommend highly enough.
Thank you!

Respuesta de Ispygroup
Be very careful working iSpy and their…
Be very careful working with iSpy and their finance partner Chevington (CF&I). I was a loyal customer for 10 years and when I came to the end of my current 5 year contract I had a very difficult time extracting myself from their clutches.
I gave 8 months notice (which Chevington tried to deny) but still almost got signed up for another 5 years.
Please check your notice period!
You will have to pay a £200+ collection fee for any equipment to iSpy and couple hundred pounds to Chevington for god knows what.
Unfortunately, I can not give 0 stars.

Respuesta de Ispygroup
Great customer service
The engineer Chris was great communicating exactly what time he would arrive and was really helpful during his time here. He not only assisted me on moving some stuff out of the way, he also helped the steam pressure inspector.

Respuesta de Ispygroup
Absolute amazing customer service
Absolute amazing customer service, brilliant install and a joy to deal with.
Thank you, thank you. xx

Respuesta de Ispygroup
Poppy has been great
Poppy has been great! Quick, friendly and efficient! An issue with another company which has been going on for weeks and she sorted it within an hour. Thank you!!

Respuesta de Ispygroup
Very helpful and quick to respond to…
Very helpful and quick to respond to any queries and requests. Thank you

Respuesta de Ispygroup
The Ispygroup are great
The Ispygroup are great, we have 7 water dispensers from them on a three year agreement. The installation was smooth, the annual service goes like a dream and if there are any problems the team are always happy to fix the problem very quickly. I would certainly recommend the Ispygroup to everyone. Paul (F&B Manager) Private Members Club, London.

Respuesta de Ispygroup
Steve came and serviced my coffee…
Steve came and serviced my coffee machine this morning, great customer service, very professional as usual 😊
Cheers Steve x

Respuesta de Ispygroup
Steve came and fitted our coffee…
Steve came and fitted our coffee machine today and couldn't have asked for anyone better... Set it up for us and explained clearly how to use and clean it... Thanks again Steve George from Sheena and blods staff

Respuesta de Ispygroup
Top class service!
Had a call out from an engineer to fix our coffee machine. The level of service these guys provide is exceptional. Problem was fixed, they also provided staff with clear and precise training.
The engineer left and we had a slight problem with the machine but he was 100 miles away. The guy drove all the way back to us to sort it out. 400 miles of driving for a customer speaks volumes.
Fantastic service. The gentleman was called Glyn.

Respuesta de Ispygroup
Machine Services
Over the past few weeks we have put in a few engineer call outs for problems with our machine due to being closed for such a long time. On both occasions Steve has been out to us and dealt with the issues quickly, efficiently and professionally as always. Always on time too, its good not have to be hanging about waiting.
Highly Recommend I SPY Coffee
Great service yet again by Steve the…
Great service yet again by Steve the engineer and also on this occasion his work colleague who joined him on site. They have spent several days on site upgrading / exchanging various drinks machine. They have been very helpful, polite and carried out the tasks without causing any disruption to the day to day running of the business.

Respuesta de Ispygroup
Steve & Glyn have been with us for the…
Steve & Glyn have been with us for the last three days, to service and replace our coffee machines and water coolers.
Nothing was too much trouble, cant thank them both enough, very efficient, polite and clearly know these machines inside out!

Respuesta de Ispygroup
Above and Beyond again
The service has been absolutely amazing, I had a request on Monday and by Wednesday we were all sorted. The Engineers are all very friendly and nothing is to much trouble. We have used several companies for our hot and cold water requirements and can honestly say Ispygroup are the best all round.

Respuesta de Ispygroup
We hired water coolers
We hired water coolers from this company for a 5 year period. Such nice people to work with and very helpful at the end of the agreement. A pleasant experience and so different from other lease companies. Thank you.

Respuesta de Ispygroup
Have dealt with this company for 4…
Have dealt with this company for 4 years had amazing customer service and great equipment nothing is to much trouble would highly recommend
Andrea kings head pub Wadenhoe

Respuesta de Ispygroup
Ispygroup supply and service the water cooler dispensers
Ispygroup supply and service the water drinking fountains to my school.
Although we are a relatively small school, the service I have received over a number of years has been excellent. Due to the recent Covid-19 issue, I was required to replace all my existing water cooler units with more up to date units in order to limit the spread of the virus. My contract with them was amended (no extra cost to me) and the engineer turned up on time, with the new units, which were all installed, very professionally, in a couple of hours.
The back up and service is first class and I would not hesitate in recommending Ispygroup to any organisation who have or are considering having these type of units installed.

Respuesta de Ispygroup
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