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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I would give this company 0 stars if I could don't fall into the trap if you are a start up business with 1 years very good turnover! If you rent your home they require a homeowner to be a guarantor??... Ver más

Valorada con 1 estrellas sobre 5

The customer 'service' is terrible. hot water machine they supplied constantly leaking. takes at least 2 weeks to get someone to come out. Very rude replies when you message them for help. Ask them t... Ver más

Valorada con 5 estrellas sobre 5

A rare thing - brilliant customer service. Menen went to extra mile to get our coffee machine fixed urgently. She always got back to me quickly. Additional praise for the engineer (sorry, can't rem... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have been with Ispy group for over 4 years and the one constant throughout has been Jamie Penfold their engineer who has supplied and serviced our machines. He has simply been first class. Jamie c... Ver más

Información sobre la empresa

  1. Proveedor de máquinas de café
  2. Proveedor de agua embotellada
  3. Máquina expendedora de café
  4. Mayorista de café
  5. Fuente de agua potable
  6. Distribuidor de máquinas expendedoras automáticas

Escrito por la empresa

The iSpy Group have operated as a professional coffee and water supplier for many years. As a business we have over 20 years experience in the industry. Not only are we well established, we are market leaders too. We employ an experienced and friendly team including highly trained engineers. Our staff are the experts when it comes to mains fed water coolers and coffee machines. We supply all businesses including finance, services, retail, manufacturing, restaurants, public houses and general offices. With our latest “bean to cup” coffee solutions, we give you high street coffee experiences in your place of work. To compliment this, we offer our own range of Grizzly Bear Coffee which has already received great feedback.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Ispycoffeeandwater closed website to…

Ispycoffeeandwater closed website to hide negative reviews.

That's strange Poppy, Ispy and Chevington! What happend to the original review!

11 de agosto de 2023
Opinión espontánea
Logotipo de Ispygroup

Respuesta de Ispygroup

Dear Eileen,

I hope this message finds you well. We have noticed your recent review on Trustpilot concerning our business. We take all feedback very seriously and aim to provide the best service possible to our clients.

Upon reviewing your feedback and cross-referencing it with our records, we could not find any correlation or incident that matches your description. It is paramount for us to ensure that all reviews are genuine, accurate, and based on real experiences, as they play a significant role in shaping the perception of our business in the online community.

We kindly request you to review your post and ensure that it accurately reflects a genuine experience you had with our business. If it is a genuine oversight or confusion regarding our services or brand, we would appreciate it if you could rectify or remove your review.

Please understand that if we find any review to be fake, misleading, or defamatory, we have the right to take necessary steps to protect our business reputation. We believe in open and honest communication, so we hope it doesn't come to this, but if the review remains without validation, we may have to consider taking legal action.

We value the Trustpilot community and believe in its core principle of providing real and authentic reviews to guide customers. We hope you understand the seriousness of posting genuine reviews and our stance on this matter.

Thank you for your understanding, and we look forward to resolving this matter amicably.

Best regards,

ISPY Group

Valorada con 5 estrellas sobre 5

Highly Recommend!

From start to finish we have had a great experience with iSpyGroup, very efficient and nothing was too much trouble! Highly recommend :)

19 de julio de 2023
Opinión espontánea
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Respuesta de Ispygroup

Thank you Sian! Cant wait to see the new Training Centre.

Valorada con 5 estrellas sobre 5

Excellent service from Poppy and the…

Excellent service from Poppy and the ispy team. From the initial conversation with Poppy all the way to the engineer installing, it’s been a pleasure.

Can’t recommend highly enough.

Thank you!

5 de junio de 2023
Opinión espontánea
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Respuesta de Ispygroup

Thank you for the review James.

Valorada con 1 estrellas sobre 5

Be very careful working iSpy and their…

Be very careful working with iSpy and their finance partner Chevington (CF&I). I was a loyal customer for 10 years and when I came to the end of my current 5 year contract I had a very difficult time extracting myself from their clutches.

I gave 8 months notice (which Chevington tried to deny) but still almost got signed up for another 5 years.

Please check your notice period!

You will have to pay a £200+ collection fee for any equipment to iSpy and couple hundred pounds to Chevington for god knows what.

Unfortunately, I can not give 0 stars.

14 de abril de 2023
Opinión espontánea
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Respuesta de Ispygroup

Hi Anthony,
Firstly i would like to apologise that you had to take the time to write this review.
The review you have given is nothing to do with the service provided by ISPY over the years but the terms and conditions which were clear at the time of signing.
I see you also have posted a similar review regarding a contracts term and conditions to a different supplier.
We always suggest to our customers to read through the terms and conditions of our contracts before signing to ensure they know the procedures to follow and bring up any queries before signature.
Should you wish to discuss this further with myself please call ISPY on 01702 886 222.

Valorada con 5 estrellas sobre 5

Great customer service

The engineer Chris was great communicating exactly what time he would arrive and was really helpful during his time here. He not only assisted me on moving some stuff out of the way, he also helped the steam pressure inspector.

15 de noviembre de 2022
Opinión espontánea
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Respuesta de Ispygroup

Thank you for the review!

Valorada con 5 estrellas sobre 5

Poppy has been great

Poppy has been great! Quick, friendly and efficient! An issue with another company which has been going on for weeks and she sorted it within an hour. Thank you!!

21 de octubre de 2021
Opinión espontánea
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Respuesta de Ispygroup

Thank you for the reply!

Valorada con 5 estrellas sobre 5

The Ispygroup are great

The Ispygroup are great, we have 7 water dispensers from them on a three year agreement. The installation was smooth, the annual service goes like a dream and if there are any problems the team are always happy to fix the problem very quickly. I would certainly recommend the Ispygroup to everyone. Paul (F&B Manager) Private Members Club, London.

18 de junio de 2021
Opinión espontánea
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Respuesta de Ispygroup

Thank you for the review!

Valorada con 5 estrellas sobre 5

Steve came and fitted our coffee…

Steve came and fitted our coffee machine today and couldn't have asked for anyone better... Set it up for us and explained clearly how to use and clean it... Thanks again Steve George from Sheena and blods staff

20 de mayo de 2021
Opinión espontánea
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Respuesta de Ispygroup

Steve thanks you for the lovely review

Valorada con 5 estrellas sobre 5

Top class service!

Had a call out from an engineer to fix our coffee machine. The level of service these guys provide is exceptional. Problem was fixed, they also provided staff with clear and precise training.

The engineer left and we had a slight problem with the machine but he was 100 miles away. The guy drove all the way back to us to sort it out. 400 miles of driving for a customer speaks volumes.

Fantastic service. The gentleman was called Glyn.

17 de mayo de 2021
Opinión espontánea
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Respuesta de Ispygroup

Glyn thanks you for the review :)

Valorada con 5 estrellas sobre 5

Machine Services

Over the past few weeks we have put in a few engineer call outs for problems with our machine due to being closed for such a long time. On both occasions Steve has been out to us and dealt with the issues quickly, efficiently and professionally as always. Always on time too, its good not have to be hanging about waiting.
Highly Recommend I SPY Coffee

11 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service yet again by Steve the…

Great service yet again by Steve the engineer and also on this occasion his work colleague who joined him on site. They have spent several days on site upgrading / exchanging various drinks machine. They have been very helpful, polite and carried out the tasks without causing any disruption to the day to day running of the business.

6 de mayo de 2021
Opinión espontánea
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Respuesta de Ispygroup

Steve says thank you so much for the review.

Valorada con 5 estrellas sobre 5

Steve & Glyn have been with us for the…

Steve & Glyn have been with us for the last three days, to service and replace our coffee machines and water coolers.

Nothing was too much trouble, cant thank them both enough, very efficient, polite and clearly know these machines inside out!

6 de mayo de 2021
Opinión espontánea
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Respuesta de Ispygroup

Steve & Glyn thank you for the review

Valorada con 5 estrellas sobre 5

Above and Beyond again

The service has been absolutely amazing, I had a request on Monday and by Wednesday we were all sorted. The Engineers are all very friendly and nothing is to much trouble. We have used several companies for our hot and cold water requirements and can honestly say Ispygroup are the best all round.

17 de febrero de 2021
Opinión espontánea
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Respuesta de Ispygroup

Thank you for the review.

Valorada con 5 estrellas sobre 5

We hired water coolers

We hired water coolers from this company for a 5 year period. Such nice people to work with and very helpful at the end of the agreement. A pleasant experience and so different from other lease companies. Thank you.

6 de enero de 2021
Opinión espontánea
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Respuesta de Ispygroup

Cheers Mark!

Valorada con 5 estrellas sobre 5

Have dealt with this company for 4…

Have dealt with this company for 4 years had amazing customer service and great equipment nothing is to much trouble would highly recommend
Andrea kings head pub Wadenhoe

22 de octubre de 2020
Opinión espontánea
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Respuesta de Ispygroup

Thank you for your review Andrea.

Valorada con 5 estrellas sobre 5

Ispygroup supply and service the water cooler dispensers

Ispygroup supply and service the water drinking fountains to my school.

Although we are a relatively small school, the service I have received over a number of years has been excellent. Due to the recent Covid-19 issue, I was required to replace all my existing water cooler units with more up to date units in order to limit the spread of the virus. My contract with them was amended (no extra cost to me) and the engineer turned up on time, with the new units, which were all installed, very professionally, in a couple of hours.
The back up and service is first class and I would not hesitate in recommending Ispygroup to any organisation who have or are considering having these type of units installed.

30 de julio de 2020
Opinión espontánea
Logotipo de Ispygroup

Respuesta de Ispygroup

Thank you so much Peter! Its always a pleasure.

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