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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Ver más

Valorada con 4 estrellas sobre 5

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Ver más

Valorada con 5 estrellas sobre 5

Brilliant! I'm using the same battery device I bought 3 months ago! I do steam through cartridges, but that's just me, I think it's a great replacement to cigarettes.

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tienda de vaporizadores

Sobre JUUL

Escrito por la empresa

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

351 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 90% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Battery doesn't last very long.

Battery doesn't last very long.
Flavours are ok, but when you put it down and go to use it again, you get a mouthful of the nicsalt or whatever you use. Not a nice experience at all.

13 de febrero de 2025
Opinión espontánea
Logotipo de JUUL

Respuesta de JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valorada con 1 estrellas sobre 5

Terrible

Absolutely terrible service from JUUL. I paid extra for next-day delivery, and not only did they fail to deliver on time, but they also completely ignored my request for a refund on the delivery charge. After multiple emails, they acknowledged the delay was their fault but still refused to refund the fee for a service they did not provide.

It’s unacceptable to charge customers for something you can’t fulfil and then ignore refund requests. If you’re thinking of paying for next-day delivery, don’t bother—you might not get your order on time, and they won’t take responsibility. Avoid this company if you expect basic customer service and accountability.

20 de febrero de 2025
Opinión espontánea
Logotipo de JUUL

Respuesta de JUUL

We're sorry to hear you've had an issue with your order. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Valorada con 2 estrellas sobre 5

i found the last pod didnt last more…

i found the last pod didnt last more than an hour when it usually lasts the best part of a day this has happened a couple of times with summer menthol my favourite .sort it out as it can be very costly and i cant always get them freely.

17 de febrero de 2025
Opinión espontánea
Logotipo de JUUL

Respuesta de JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Valorada con 1 estrellas sobre 5

Vaping juul 2 for two weeks now

Vaping juul 2 for two weeks now. It is burning my tongue badly. My tongue is burned and sore now, unfortunately will have to switch back to cigarettes.

21 de enero de 2025
Opinión espontánea
Logotipo de JUUL

Respuesta de JUUL

We are sorry to hear about the issues you’ve described. First and foremost, we recommend contacting a healthcare provider for any health-related questions. Please contact our JUUL Care Team for further support - https://support.juul.co.uk

Valorada con 4 estrellas sobre 5

Flavours are good and not too sweet

Flavours are good and not too sweet. The device is practical and charges quickly. Overall a satisfying experience. Would appreciate new flavours and lighter nicotine strengths to be on offer.

17 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great value easy to use vape

Great value easy to use vape. Slimline, rechargeable & doesn't leak. Juul are a professional company to deal with, your prescription is delivered on time every month. They also recycle your used pods in a free post supplied bag.

17 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use

Smoked for 55 years this product definitely help me give up . I tried other vapes which made me cough. Juul never made me cough . Love how you can choose different flavours..l would definitely recommend.

17 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought the Juul2 for my parents to…

I bought the Juul2 for my parents to help with quitting, they love it! It has a nice sleek design and isn’t as sweet as disposable I would definitely recommend my parents love it, it would be much better if they have a variety of flavours

9 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Loved the device

Loved the device, helped me cut down the use of nicotine and I had a lovely experience in the store as well. Can’t wait to see some new flavours.

6 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

JUUL2 helping me stop smoking

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also find the design really sleek. It’s good that’s it’s reusable in comparison to other options. Really happy with product and hopes it continues to help me on my quitting smoking journey👍

28 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

JUUL Staff

I came back to this store again, the staff here are wonderful, top tier staff members. Would 100% recommend

9 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

love a juul

Been a juuler for a while now, love the product and more so love going into the westfield branch the staff in the branch are always very accommodating and helpful

25 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great device!

Stopped by the JUUL store today and was really impressed with the quality of their devices. They last way longer than other disposables I’ve used. I’d recommend it, but I wish they had more fruity flavours to choose from.

9 de diciembre de 2024
Opinión espontánea

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