Kleed Opiniones 38

I absolutely love Kleed.
From the very first piece I bought, I could feel this is not just another fashion brand - it’s a brand with purpose. The quality is exceptional, and the designs are both elegant and effortless. I’m particularly obsessed with their sets and dresses, especially the ikat pieces - they are truly unique and beautifully crafted.
What makes Kleed even more special is their commitment to sustainability. Knowing that each piece is handmade using traditional techniques and natural materials, and that the brand actively works to reduce waste, support artisans, and even contribute to environmental and wildlife conservation, makes every purchase feel meaningful.
It’s rare to find a brand that combines aesthetics, quality, and genuine impact so seamlessly.
Wearing Kleed feels good - not just because it looks beautiful, but because it stands for something.

Highly recommended.

I bought a kimono for a friend and quality is super good. Customer service very professional.

It’s a hard no. I paid for shipping on a dress that cost over 1,300 dkk. The fit was honestly terrible—completely shapeless and looked nothing like it did on the website. To make matters worse, there was no return label included, so I had to pay another 150+ dkk to ship it back to Portugal. It’s been weeks now, and they are completely ignoring my emails

I have just bought a dress to my wife, it arrived faster than i expected. Fits very good.

I bought a kimono for my girlfriend for our anniversary, and she really liked the quality. She was even surprised that I bought her a dress from Kleed!

Love this brand, had an amazing exeptience with customef care. Team us super professional. Products are hand made with high quality. The ikats are beautiful. Suggest to buy a kimono kimono from them.

I bought a dress 3 days ago and already received it.
Beautiful and high quality dress, super original.
I’m very happy I discovered this brand, an all time favourite.

Ich habe vergangenes Jahr im Oktober einen Pyjama geordert. Die Lieferung lief ordentlich. Der Pyjama hat leider nicht gepasst, also habe ich retourniert. Nach monatelangen Versuchen, Ware umzutauschen oder Geld zurück zu bekommen, nachdem ich unzählige Male von Catarina Pinto vertröstet wurde, reagiert Kleed überhaupt nicht mehr. Ich habe den Fall bei Paypal gemeldet. Ich kann jedem nur raten, aufzupassen. Schade eingentlich, diese Firma schien hohe Standards an Nachhaltigkeit und Unterstützen von kleinen Handwerkern zu legen, anscheinend ist es verkaufsfördend. Im Umgang mit Ihren Kunden scheint Kleed diesen Anspruch nicht zu haben.

I purchased a dress from Kleed Kimonos this summer and returned it within the required deadline, but still haven't received a refund. I returned the dress because the sizing was off and the cut was not flattering. They confirmed that they received the dress I had returned, but only after I inquired about it at the beginning of September and said my refund would take 30 days to process. When I didn't receive the money within the stated deadline I contacted them again and was told they had issues with their bank, but it should be processed shortly. It wasn't. In October I contacted them again and was offered to be sent another product because they still have issues with the bank. I refused and explained I cannot repurchase from the company if I didn't like the product the first time round and especially not if they did not honour their own business policies. On October 21 I received the information that my refund was processed. I was also charged a five-euro refund fee, which is a first for me. However, the money never reached my credit card. I waited two billing cycles just in case and finally decided to escalate the case with my credit card company a couple of weeks ago. Even if I manage to get my money back, which is still not sure, and not taking into account the time I wasted to encourage them to honour what they clearly state on their website, with shipping and handling charges that I had to pay both ways and the refund fee they charge, just the ancillary costs of this order are in the vicinity of 35-40 euros. I cannot recommend purchasing from this company as their return and refund policy does not seem to work.

I am very disappointed with this company.
I contacted customer support before placing my order to ask whether I could still receive the promised free gift (kimono/dress/kaftan) even though the promotion deadline had just passed. They replied promptly and clearly confirmed that I should place the order and send the order number, and that I would receive the free gift.
After placing the order, I received:
a low-quality kimono that does not meet expectations, and
instead of the promised free kimono/dress/kaftan, I received an unsuitable item resembling sleepwear, which was never mentioned or agreed upon.
Since receiving the package, I have sent multiple emails requesting clarification and return instructions. None of these emails have been answered.
It is very disappointing that customer support was responsive only before the purchase, but completely unresponsive after payment was made.
I am now exercising my legal right of withdrawal within the 14-day period, yet communication remains impossible.
Based on my experience:
misleading promotional promises
poor product quality
and lack of after-sales support
I cannot recommend this company.

das Kleid zurück zu senden, nicht Kundenfreundlich… bis jetzt, nach 3 Wochen, keine Überweisung!

I received my order the very next day by FedEx at a cost to me of £14 . I live in the UK and the company is in Lisbon .
The kaftan I ordered was lovely and everything I hoped but their sizing didn’t tally with me and I had to return it at a cost to me of £18 .
I was asked to wait 30 days for my refund so after 30 days I reminded them and was asked if I would bear with them because they had some issues in the financial department. Alarm bells rang and so I mentioned that their Trustpilot reviews were not good. I am pleased to say my refund has now arrived in my account - better late than never.
However the whole exercise has cost me £43 with nothing to show for it —- £5.75 being a fee for issuing me a refund - I’ve never had that before.

Their sizing was two sizes too small due to a factory error, and they will not pay for the return shipping or for the shipping for the new garment. If an item is made poorly or the wrong item is given I think a company should be responsible for the costs not the consumer.

Thank You for the Wonderful Kimono

Dear Kleed Team,

Thank you so much! I received the parcel with the gorgeous kimono and I couldn’t be happier. The quality is truly exceptional, and the colors and cut are an absolute dream.

I already own one of your kimonos, which was given to me as a gift, and now I decided to purchase another one myself. It is simply stunning!

The packaging was beautiful and thoughtful – placed in a special natural fabric cover with a fabric tag, without plastic or unnecessary labels. I have never received a parcel so carefully prepared with attention to both the customer and the environment. I will also happily reuse the beautiful cover.

Thank you once again!

I wish you continued success and I highly recommend your work to anyone interested.

With appreciation,
Olga Pavlova

My order was cancelled and I never recived my money back. This is such a scam.

Brand based in Europe. They do sustainable clothing, which is good. I bought a few items from them, they look nice. Unfortunately it appears that Kleed does not have a customer care service that works.
I have a problem with the size of my latest purchase so I wrote to them. They have not replied to any email, call, whatsapp message or on any social media. Not a single word. It looks impossible to communicate with them. As a returning customer I am really disappointed. I will not buy again from Kleed.☹️
Beware: when you ask for an exchange or a refund you may be ignored.