Kresta Blinds & Curtains Opiniones 268

Initially seemed fine. Then issues with installation. Worked well for 7 months now tracks are pulling away from the ceiling and are largely unusable. Clearly unfit for purpose. 8k job. Contacted Kresta. They want $83 to arrange a call out to inspect when photos alone show that wall plugs have been used in the ceiling. They won't refund the $83 when they find the fault. Surely a breach of consumer law as warranty applies. I used Wynstan last two times I needed blinds. They are excellent! Kresta Warrawong.

Absolutely terrible service. I ordered and paid in full as required for roller blinds and some sheers and blockout curtains. Initial measure and quote by Mary was excellent. Had 2 extra measures due to ceiling height and type of track installed. All roller blinds went in fine almost 7weeks after ordering.there was an issue with blockout even though they had checked twice before installing. Tech took back the blind for fixing, had ordered with plenty of time for an upcoming surgery requiring a dark recovery room. Requested urgent as time went on- no one seemed to know who was doing what and several weeks later still begging for curtain returned and installed. Company called to finally book re install almost 4weeks later for what was meant to be a simple hook changeover only to try and call and tell me double booked and wanted changed again?!I refused to try and change booking as I had already waited long enough. Would never ever again use or recommend this company.

It’s been over 5 months since we accepted the quote from Kresta on a full house install… over 20k… and still after numerous installers came out the job is not completed. The installers have made mistakes which has resulted in holes which they have not fixed. Hopefully our house will be finished by Xmas.

Do not use, horrible customer service

The blinds were incorrectly sized and the salesperson came out to review with the promise of organizing the service department to come and fix the problem. This would entail them having to over a few days pick the blinds up and resizing. The salesperson also knew I had my apartment up for sale and needed a quick turnaround.
After 3 weeks of waiting, I contacted the company and finally a few days later had a call from the service department booking in a time a couple of weeks later just to view what the problem was. Not fix the problem, just view. My apartment was going up for sale officially the following week of their viewing. When I asked if they could speed this up due to the open houses etc I was rudely refused by a women who could not care less about my situation. There was absolutely no help from her at all. I said I needed then to go to head office and she replied she was head office.

1 ⭐️ out of 5

The Kresta Blinds quality level : judge for yourself.

Their representatives Mr. Nereus D’Mello & Mrs. Robin Brewster have no interest whatsoever & do not reply back to any correspondence.

The plantation shutters have scratches; some louvres are loose while the arch shutter doesn’t close.

I’ve had to:

1. lodge a complaint with the NSW Department of Fair Trading and
2. lodge a case with the NSW Civil & Administrative Tribunal (NCAT).

Stay away from this company.

The worst company I have ever dealt with. Had a folding arm outdoor awning installed. It had never been great and it is badly made and installed. After a year of only being used a few times, the awning started to drop and lose its tightness making it unable to be used. I called Kresta and spoke to a girl who told me to send an email which I did. No reply to my email or follow up email. I tried to call many times and only got an answering machine and left messages but again no response. Appalling customer service. Will never use again. Buyer beware.

Incompetent, no respect for customers. Ordered verticals for 2 bedrooms in January 2024, here I am in October 2024, still no blinds. Leave messages on answering machine, but no one returns calls. When I do reach someone they have no idea what’s happening with my order and supposedly “some phantom manager is going to call me”. It just doesn’t happen. They’ve taken the money and I have no window coverings. It’s not a good omen for this company being able to continue existing if this is the way they treat customers.

I ORDERED 1 ROLLER BLIND IN JUNE AND WAS ADVISED 4-5 WEEKS DELIVERY,IT IS NOW AUGUST AND I AM STILL WAITING.SALESMAN DOES NOT RETURN ME EMAILS.CALL CENTRE SAYS SORRY. NEVER AGAIN WILL I BUY FROM KRESTA,PEOPLE BE WARNED.......

They have fitted a shutter that is warped, they refused to fix it, they refuse to give me a refund, they refuse to even address the situation this has been going on for months, I have been promised fitters to arrive which have not arrived, managers do not call as promised or ensure any acceptable level of customer service. An appalling company with a appalling service and workmanship, do yourself a favor go and spend your $10,000 dollars somewhere else

One star because the initial consultant was nice. The rest of the service and quality deserve no stars. The backing on our white blinds have turned black from what looks like sun damage.
They didn't make the pleating to our specifications.
The fittings and fixtures the walls are very poor and cheap.
Thier customer service has been dismal.
I WOULD NEVER DO KRESTA AGAIN. Dont be fooled!

Amazingly professional and friendly free measure and quite serviceHad to say goodbye to a much loved space. I got Kresta’s Albert in to advise about some options for window dressings on behalf of the new, incoming owners.
I found Albert professional, polite, and helpful. He got back to me straight away and organised the asked for job efficiently.

Very happy with Albert and with Kresta. Would 100% use them again.

waiting 3 months for goods then -Wrong product, wrong dimensions, do not reply or communicate in any way, I am still waiting after 6 weeks to know how this will be rectified. avoid paying them 100% upfront as I stupidly did.

Absolutely terrible, sales rep was good, ordered blinds in November. Got to the new year and had to chase them up. Was told the blinds weren't available. About a week later got a call that the blinds were available, pay the balance and we will book you in for the next week. THAT WAS 4 WEEKS AGO!! Three bookings where we have taken the day off work to be home for them, three no shows. We're booked for Wednesday next week, Customer service called to change to last Saturday. When we hadn't heard from the installer mid morning on Saturday we called him directly. He said that there was no job for him on Saturday.

Customer service called today saying that since WE cancelled the installer can we rebook to coming Friday. How in the heck did we cancel the installer when we called him direct to find out where he was?

This is the 4th time that the installation has been cancelled and it is not good enough. We shouldn't be told by customer service that we are in the wrong when we have paid in full and haven't received what we paid for.

Terrible company.... Do not use

1. I felt harassed, intimidated and coerced by the sales representative into signing a contract to purchase curtains from Kresta. I raised my compliant with Kresta, telling the Kresta manager that harassment is not permitted under Australian Consumer Law. Their response was to repeatedly say "you did not have to sign" and 'I was not there, so cannot comment". I was upset at being dismissed and belittled by the manager, so I said "I guess if a knife was held at my throat, I still do not have to sign, so you are technically correct". They agreed! I then stated but that does not mean it is acceptable, and being harassed and coerced is not acceptable. Guess their reply? .... " You did not have to sign" ... So beware: they apparently think harassment and coercion is not a concern! And is apparently quite legal.
2. I also told the Kresta manager that the contract states full payment is required prior to delivery and installation, and this is specifically listed on the ACCC website as an example of a contract which breaches Consumer law as it is considered "unfair". Unfortunately their response was that this is "Just a guide". When did Australian Consumer Law become "a guide"!! Please be very aware and check all relevant Australian Consumer law requirements before signing any contract with Kresta. The ACCC website is a good place to start. My best advice is to have nothing to do with Kresta at all (I have not even included here the false and misleading information I was given by Kresta).

Attended the Nunawading store this morning 11th Jan 2024. Could not find a price on any of the items in store. Woman behind the desk was staring off into space and seemed unwilling to consult with the only customer. If it wasn't for the fact that she moved her head when the phone rang (she let it ring out) I would have thought she was either a prop or dead.

Ordered two SheerFold made to measure blinds in June 2023 but when installed the vertical blinds did not end up being a consistent distance apart when closed and looked 'off'. Customer Service don't answer calls or emails so issue still not resolved. Made to Measure is not made to measure

Don’t get stung by this company absolutely terrible service blinds are made in china and the people who do the measuring are terrible my experience has ranged from incorrect measuring to colour difference in the same order and once they have you’re money i they don’t care

I explained to the consultant that I want a formal look in my sheer curtains in 3 rooms. I wanted a neat curtain that was the same flow from top to bottom (some makers call this an S fold). What I got was cheap looking, free flowing messy creased curtains. I hate them. I also requested a backing blind which was also a block out blind. What I got lets the light through & this is not what I want. I tried calling Kresta at 9:15 & 9:40 am but they say that I rang outside business hours & I need to call between 9-5 hours !!!
My phone is old & does not let me attach a picture to send to my email or download. I can however send the photo as a text msg to another phone.

Don't want to give one star. Forfeited my deposit. Don't want to deal with this company except in court.