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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it woul... Ver más

Valorada con 5 estrellas sobre 5

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars. Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the o... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Independent luxury clothing brand. Founded in Liverpool with a global reach.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

38 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 1 semana

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Poor Service

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it would ship on the 23rd January. It's now the 28th January and still no sign of the hoodie being despatched 🤷🏻‍♀️ £65 spent and no sign of it yet, if it's delayed I would have appreciated an email letting me know.
I think their reply says it's all ⤵️

23 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kids new lost tracksuit

Ordered the new kids tracksuit in size 10-11 , it’s a perfect fit , great quality and my son said it’s very comfortable 🫶would 💯recommend.

2 de diciembre de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thank you for your review!

Valorada con 1 estrellas sobre 5

Ordered with next day delivery…

Ordered with next day delivery Wednesday night, a week later still no delivery, very very poor, will not be using again

26 de noviembre de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Hi Ian, we only have 2 delivery options - next day delivery or click & collect. Next day delivery is an estimate and can be delayed in busy periods - especially times like Black Friday weekend. You also ordered after the 1pm cut off for next day delivery, this is also stated on the website. You received your order 4 working days late and we did communicate with you on several occasions to keep you updated on delivery and also refunded your postage AND reaffirmed if you weren't happy then to return the item aswell for a refund. Not sure why you would then take the time to go on our Trustpilot page to post a 1 star review when we have done everything possible to resolve this for you.

Valorada con 3 estrellas sobre 5

Good product, good price, late delivery

Good product at a good price, but I paid extra for the next working day delivery and didn’t get it when I expected. There was a notice on the product page stating that the product will be shipped on the 14th October so I was expecting it on 15th October. I didn’t get it until 17th.

17 de octubre de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Hi Stephen, we do only have 2 delivery options - click & collect or next day delivery. Some items are pre-order when in high demand and dispatch days are estimated but sometimes outside of our control. Sorry your good product at a good price was 2 days later than expected.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, I didn’t think I would be able to get the limited hoody and it was the only thing my grandson had asked for his birthday, arrived 3 days later , he will be thrilled.

20 de septiembre de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Valorada con 5 estrellas sobre 5

Always 5 stars

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars.
Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie was received on the expected date of release.
Highly recommend Lost Soles.

29 de agosto de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Valorada con 5 estrellas sobre 5

Great customer service

Ordered a jumper and there was a problem with the delivery and it never arrived through no fault of their own ! Contacted them and they looked into it and sorted it for me straight away. I was able to go and pick one up from the store. Thanks again

28 de agosto de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Valorada con 5 estrellas sobre 5

Brilliant t’shirts

Brilliant t’shirts, brilliant guys. I message on Insta and they leave at the till, I have a size issue and they sort. High quality customer personal service, not just brilliant clothes

22 de julio de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Valorada con 5 estrellas sobre 5

If i could give them more stars i would

Been shopping with lost soles for a while and they're still the best about for customer service and clothing quality!. Everytime i've had a query or a question about items they always get back to me and always go out their way to help me. I can't say a bad word about them. If you want qulity then look no further 👍🏻

12 de agosto de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Valorada con 5 estrellas sobre 5

Great quality tshirts

Great quality tshirts , ordered 2 different designs online, I returned one in store as was too big and bought another. Quick delivery and great communication.

12 de agosto de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, shorts are nice and fit well, however white top I wore once and after one wash the logo in the middle has faded and doesn't look good now.

16 de julio de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Hi James, we've requested your information from Trustpilot so we can provide you with a replacement.

Valorada con 1 estrellas sobre 5

Still waiting for order to be delivered…

Still waiting for order to be delivered over a week later; emailed them and they replied asking what the order was for! Answered telling them what I’d ordered but haven’t heard back from them at all.
Spent £50 and as yet have absolutely nothing to show for it. No number to ring anyone. At a loss.
Very disappointed.

6 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic communication

Fantastic communication, Fantastic product, Fantastic quality. Definitely be back for more! 💯

2 de mayo de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thanks for your feedback!

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