Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it woul... Ver más

Valorada con 5 estrellas sobre 5

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars. Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the o... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Independent luxury clothing brand. Founded in Liverpool with a global reach.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

38 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Bought a hoodie online

Bought a hoodie online, it was delivered promptly and the item is excellent, high quality, good fit, exactly what I wanted.

13 de abril de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Fantastic design and excellent quality…

Fantastic design and excellent quality , always deliver on time and represents the city of Liverpool so well. Always look forward to seeing new drops and will remain an avid customer 👌

7 de abril de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Ordered a cap and there was an issue with the delivery (dpd, not lost soles).
Order sorted and a new cap was provided in store.
Everything I’ve ever ordered has been great quality

12 de marzo de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thanks for your feedback!

Valorada con 3 estrellas sobre 5

The hoodie is lovely (ordered another

The hoodie is lovely (ordered another - so impressed with the quality)
However - not impressed with DDP as the parcel was stuffed behind the graveyard gate at the bottom of our 80m drive - visible to anyone driving by but not from our house. Had I not taken the dog out I would not have found it!

1 de febrero de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Hi Catherine, we can't control how DPD leave parcels so quite unfair leaving a 3 star review for us on that basis when you are so happy with the hoodie. Perhaps leave that review on the DPD page as opposed to ours.

Valorada con 5 estrellas sobre 5

Boss Clothes, Boss Service.

Great customer service from John and his Staff.
Exchange of goods, refund and orders on line.
A pleasure to support a local franchise.
Thanks again.
Stevie Rae.

6 de enero de 2025
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Ordered an item online - can’t fault their customer service

Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the one I ordered - we ordered the Pele jumper as the Zizou one he wanted in his size was out of stock online. However as luck would have it, they must have had some new stock refresh come in. Can’t fault their customer service, any other business would have just left us with nothing and not bothered to give us an option. We will have a surprised and happy teenager on Christmas morning. Happy customer here.

2 de diciembre de 2024
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thanks for your feedback!

Valorada con 1 estrellas sobre 5

I can’t review you because I haven’t…

I can’t review you because I haven’t received my parcel from you and usually this never happens because I have bought from you in the past and I can’t track my parcel either

15 de diciembre de 2024
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Hi Craig, may be best contacting us to get to the bottom of this instead of just leaving a bad review.

We've requested your contact details from TrustPilot so if you can send us these we can get to the bottom of it. In future there is a customer service section on the website for you to contact us via instead of TrustPilot.

Valorada con 2 estrellas sobre 5

Ordered online but the wrong item was…

Ordered online but the wrong item was delivered despite the cashier checking when handing me the parcel. Can’t get in touch via phone to discuss issues, I have emailed and sent messages via Facebook messenger but no response! Now I’m waiting for a refund which I haven’t received confirmation via email (as I was told I would) but no way of contacting anyone to chase this up. Customer service needs to be improved.

18 de noviembre de 2024
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Hi Joanne, sorry to hear about this. Looks like the item was incorrectly labelled by our supplier. Returns typically take up to 14 days to process but I have just checked and your order was refunded this morning. We do respond to queries as quickly as possible but can take a bit longer during busy periods. Not sure why this would constitute a 2 star review, though.

Valorada con 5 estrellas sobre 5

Lost Soles

Excellent shop, either walk in or online, great quality clothes and really great ideas for logos.
Ordering online is easy and very fast delivery with great communication throughout the transaction. Pity there is not another store within the north Liverpool area.

1 de noviembre de 2024
Opinión espontánea
Logotipo de Lost Soles

Respuesta de Lost Soles

Thanks for your feedback, Dave!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

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