Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They are thieves and totally deceptive aka. CICI Wigs. My order number is CIC-13061 And I paid using paypal (also useless and do not protect their customers). I was sold synthetic hair as human hai... Ver más

Valorada con 1 estrellas sobre 5

Don't do it absolutely terrible quality. I was literally sent two wigs that looked a dried up mop already frizzy wrong color such a great disappointment. And to top it off they want to settle with me... Ver más

Valorada con 1 estrellas sobre 5

Im having similar bad experience. Wish I had checked the reviews first This was my first online wig order and last.They have gone past the 12 days to deiver. No way to track my order. I think this... Ver más

Valorada con 1 estrellas sobre 5

Buyer beware! This company hijacks photos of wigs from legitimate sites and sells you sub-par, cheaply made imitations. I ordered three wigs and none of them even remotely resemble what they advertise... Ver más


Información de contacto

1,1

Muy malo

TrustScore: 1 sobre 5

652 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

False advertising do not buy run

I’m giving them a bad review people stay away. I ordered one wig to get the other one free and what I got was garbage in the videos it shows the wig with bigger straps and frontal lace wig what I got was a Halloween wig I was so excited to receive this but I should’ve known that everybody lies just to get people to buy their crap beyond pissed I spoke to a lawyer and due to false advertising we have a case but I’m not even gonna bother because I’m not gonna waste my money for petty ass I just wish they would stop stealing from people because it’s just not right I’m going to make sure that I post is an every site and have all my followers repost this people need to know the truth it’s not fair

19 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

WARNING

WARNING, WARNING, WARNING. My son bought me 3 Wigs from Luna Wigs on May 29, I have not received them, and is unable to get in touch with anyone. They are big time thieves and scammers. They are rip offs, and I should have read the reviews. PLEASE LADIES DO NOT BUY ANYTHING FROM LUNA WIGS. Now I am hearing that their WIGS are a MESS. Please read reviews before you are ROBBED of your HARD EARNED CASH.

19 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is nothing but a fraud

This company is nothing but a fraud. The wigs that you see on the website, are nothing like what you receive. First of all, it takes forever to receive the product and the wig that I received is nothing like what I ordered. Luna wigs is a fraudulent company and I advise anyone not to purchase this mess from them. They should have thousands of law suits for false advertisement. I will never deal this company again. They are crooks and something should be done to stop them from cheating people. They really don't deserve any stars!!!

18 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraud

Fraud
This company is a fraud targeting black women. My wife purchased 3 wigs from them and haven't heard anything from them. We can't understand why the BBB and the Commerce Dept. and Facebook haven't taken steps to shut them down on the internet. allowing them to continue just gives them permission to continue to do the same. Luna Wigs knows it's a fraud and doesn't care about the people they defraud nor the terrible products they sell. they have no intention of refunding the money or providing the customers with the best service possible. DO NOT PURCHASE ANYTHING FROM THEM. THEY ARE A FRAUD IN THE HIGHEST ORDER.

14 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Those wigs are not what is being…

Those wigs are not what is being advertised, they are liers all the way to he'll China is not fair with the people and it's a dam shame, but God is watching and y'all gonna burn in he'll. I will never buy wigs with you people again, yes you people just discussing you need to be put in jail.

11 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

FRAUD STOLE MY MONEY didn't get the wigs

The Beautiful wig advertised i ordered and paid for. They gave me 2 of the most ULGY things in place. They frauded me out of my money stole my money and will not respond to my emails.
THEY DONT HAVE THOSE BEAUTIFUL WIGS.
WE NEED TO CONTACT THEIR GOVERNMENT

11 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM!!!!!!!

SCAM!!!!!!!! I’d give it zero stars.
Trash ass company from China. The wigs I ordered were completely different from the one on the website. F*** This page, do not order from them, SCAM!

5 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraud

Fraud! Rip off! Scam! All of the above!!!
I need my damn money BACK!! When I open the package look like two damn dead rats! All matted up!
NEVER BUY A WIG FROM LUNA!

27 de mayo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraudulent Company Do NOT BUY!!!!

Please do not buy from this company! They are fraudulent. For one I never received my product, second when trying to call the company phone number is not legit, third when emailing there is a generic auto response stating about orders already being sent out but dated from January mind you I ordered the beginning of April. I also read other reviews where people haven’t even received their orders placed in December or when they received items they were not human hair and not even close to the pictures shown on their website. Also to mention after researching the photos used are from other websites not belonging to them. If you have ordered call your bank to reverse charge, file a report with better business bureau and even file a police report for fraud. They even kept charging one customer over $200 several times!!!! DO NOT Buy!!!! Help spread the word!!!!!

27 de mayo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I will be disputing this charge...

I will be disputing this charge on my card. I’ve ordered my wigs almost a month ago now and I have yet to even receive a reply from the 4 emails I sent! Worst company I’ve ever tried to order from. Save your money, dispute charges if you haven’t received your products, don’t waste your time!

26 de mayo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not order these wigs

Do not order these wigs. They will not be delivered and when you contact the company they will send you basically the same email over and over. I ordered three wigs and paid expedited shipping and I never received my order. When I contacted the company I got the same email that someone would get in contact with me. They never did. I contacted the company I paid for the product with and they went to the company and got me a refund. After all that they sent me an email and asked that I not write a bad review.

25 de mayo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Z Luna sent me to wigs that I order one…

Z Luna sent me to wigs that I order one of them was not the way I got ordered the other didn't look anything like the wig I ordered the wigs were dry and just in bad condition. I will be looking for a refund of my $43 for these two horrible dry wigs do not buy anything from Luna wigs.

24 de mayo de 2020
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más