Morrisons Opiniones 682

Disaster delivery!!!
Delivery didn't arrive am on Sun 22nd March - no call, no text, no communication whatsoever.

Had to chase twice before being advised that delivery had been attempted....this was completely untrue; there was no Morrisons van that morning at all. Our front door Ring cam picks up every single movement in the close & with having a family birthday we had several deliveries that morning with no problem, and i was also keeping a close eye out whilst ironing (useless info but nonetheless 100% it did not happen).

Was informed that delivery would be resent after 6pm & i would be called first to advise when enroute.

Our birthday plans meant we had to cancel dinner & go out for lunch.....i then received a door cam motion alert at 3.20pm, you guessed it, Morrisons van attempting to deliver 4 hours late - no call, no text, no communication & not after 6pm as advised. Order was then cancelled!!!

Appalling & unacceptable service by Morrisons & all i had back was an apology.
I've been a customer for many years, but goodbye Morrisons i'm off to Sainsburys - you don't deserve my custom & can shuv your apology were the sun doesn't shine.
THANKS MORRISONS FOR RUINING MY BIRTHDAY PLANS & by the way Sainsburys delivered tonight & everything on my order was in stock, with no substitutions at all - winner, we should have switched sooner, so thanks for the push Morrisons, won't be shopping with you again 👍

If I make an order on the website and it tells me "x isnt' available", that's fair enough. I can make a decision whether to continue. But time and again, when they pick the order, the store they are picking and delivering from is out of stock. This means I can't do an altnerative without going elsewhere and spending more.
I make a complaint and nothing is done. I have an open complaint that was passed on to the store in question who have (as of 2 months) done nothing about this. In fact when I rang to complain moments ago with the latest missing order, the call centre was staffed by people who were laughing and joking so loud in the background I couldn't hear the person taking my call. I asked 4 times to keep the background noise down, but, like my order, no luck.
Can't recommend this company at all.

Morrisons Now should be Never and will never use again. Waited 2 hours after delivery time, hungry and frustrated. Never arrived. Call centre unable to help as drivers are a 3rd party. It add insult to injury they still charged me for the order and I had to call and state my case for a refund and wait 7-10 days for the refund on an order they never delivered. Dreadful service and customer service. I will never use Morrisons again, had they dealt with it better it could have been different.

Morrisons Castleford
Beware of the parking restrictions.
You are not allowed to leave the designated parking area or you will be subject to £100.00 fine. You can only visit Morrisons if you park here. Should you visit another retailer as well as Morrisons, or leave the designated area for any amount of time (5 minutes) as well as visiting Morrisons you will be fined £100.00.
There is a maximum time you can park, that is fair enough.
Unbelievable attitude from Morrisons who contract a third party to act for them. Never come across this policy at a retail park before, does nothing to encourage shopping in Castleford or at Morrisons

Review of Morrisons shopping website. Really inconsiderate design, looks like the design is controlled by the marketing department and devoid of anyone with UX design knowledge. So keen to push their worthless rewards, guess the 'rewards' are paying to be pushed, that the link is on screen all the time and the customer can't remove it. Pain in the fundament as it sits over and obscures useful information like basket price, and next buttons. And if you want to get to the links at the bottom of the home page, well when you scroll to the bottom of the page it pushes another screen load of products pushing the links off the bottom of the page. And goes on page after page. I guess their designers have to fail an IQ test before they are hired.

Ordered three items online, two of which where heavy bags of pebbles and soil, which being in my eighties I am unable to carry from the shop hence I did not object to paying their delivery charges. The third item was a roll of bin bags priced at £2.75, which would not have been a problem buying from any shop locally but decided to add it onto my order. Their delivery driver arrived as promised the following day but they only had the roll of bin bags and I was advised that the heavy items were out of stock. They then invoiced me for £11.75 to include delivery and small item charge ,for a roll of bin bags priced at £2.75. I would add that my first choice for the heavy items were out of stock and they suggested I accepted their alternative suggestions which I did, but which were still not delivered nor did they offer any other substitutes. I have written directly to the CEO stating that I am happy to take the £2.75 into their store next week to pay for the goods I did receive but I will certainly NOT be paying £11.75 for a roll of bin bags!!! I would also add that their email stating that they were out of stock of my heavy items did not arrive until AFTER the delivery of the bin bags was made

This is not about deliveries but the stupid and inept website
I tried to log in and got 3 successive verification codes none of which it accepted. My email and password were correct but the thing basically called me a liar when I tried all three one after the other.
I have had it with the stupid thing and I may shop there but they can stuff their £5 vouchers where the sun doesn't shine
Every time I try to claim it , it decides not to recognise my card.

Awful service. My 94 year old mum relies on this service and often the deliveries do not arrive. Customer service are next to useless.

Morrisons stores. What a joke. Did my shopping today, got to the till and all the contactless payments for every customer declined because they decided to do a software update or so we the customers were told. Waited 20 minutes and decided to go elsewhere. I was told I couldn’t just leave the goods in the trolly and leave. What was they expecting me to do, walk round and put it back on the shelves. Muppets the lot of them.

Is it me, am I expecting too much in this day and age?
Decided to try online shopping due to a leg injury making shopping difficult. Totally unsuitable substitution for a sliced sandwich loaf. Was charged £53.67 when my invoice was £47. Also a first time user £5 discount was not applied.
If this is the norm I'll think again.

Very bad experience, poor customer service. I received a substitute I was unhappy about, I called customer service and the lady was so rude I am honestly shocked. I have never had any customer service agent talk to me like that. I was a very loyal customer always ordering almost every week but this is the last time I will ever order again. Never again, absolutely ridiculous.

Having tried other supermarket delivery services, I have found Morrisons to be the fastest, most efficient and most accurate. Their giving you money back for returning plastic bags to them is an added bonus, too.

However, please explain to your male drivers that calling female customers "luv" is sexist and patronising, and feels degrading. There's no need for them to call a customer anything. A simple greeting and goodbye would suffice. Why spoil an otherwise perfect customer experience with sexist, inappropriate pet names?

Morrisons mansfield road intake no stock what so ever dont even stock Morrisons goods then pay shows up somewhere completely different thought i had been scammed.

Been to shop at Morrisons barrow then went to cafe the place was empty, reason they haven't had any heating in cafe for months all customers are sitting with coats on also staff are wearing coats get your finger out and get it fixed , I'll be going to Tesco cafe where it hotter in cafe and more comfortable

Having been a Regular customer of Morrison’s for many years I thought that it was time to try Morrisons NOW.
Goods have been changed without notice ( I suspect in order to get rid of slow moving stock) when the original product is still available on the website. The delivery is well overdue and has missed the time when I wanted to use some of the goods. They have charged for delivery service and have failed to deliver. THIS SERVICE IS RUBBISH AND I WILL NOT BE USING AGAIN. APART FROM ANYTHING ELSE CHARGING FOR SERVICE NOT PROVIDED IS ROBBERY.

I was at the checkouts waiting to go out the young girl put something in that she needed to take off as the chap in front didn’t want someone we then stood there for 15 mins because the manager of the checkouts had left the front leaving the staff to deal with customers I asked for the lady on the cigarette contest to ask for the manager to come down as the young girl who was left on the checkouts was panicking and she was nearly in tears, eventually up walks the manager of the checkouts shouting what’s up I was letting a truck in and have loads of boxes to get out. Then when I said should the checkouts be left on their own this poor girl was nearly having a melt down, where she shrugged and said I was busy where I said I don’t give a monkeys you should be supporting this young girl instead you left her. She just then disappeared back down the shop this shop was Totnes, I wrote to Morrisons asking why this is happening is it normal for young girls to be left on their own to then be panicked. But after 10 days I’ve heard nothing? Absolute bad management. It’s no wonder I mostly buy else where even though they are closest to my home

Normally shop at Tesco, but they advertise half price chicken, so I thought I will drive down to Aylesbury and by a chicken for Sunday dinner. Surprise , surprise, NO CHICKENS !!!!!!!!!! When I spoke to the meat counter butcher, I was told they got hardly any delivered. What a CON !!!! Entice customers in on false pretence and then hope they will spend money in store anyway!!!! This was the second time we got conned, but trust me. NEVER AGAIN!!!! This is the best way to annoy a customer and 100% way to loose a customer.

Total disrespect for customers they jumped on the bandwagon and increased cost of diesel at the pumps without justification, shame on you

This will be the last time i use this rubbish store/ service.
They have now decided to introduce this ridiculous system whereby you now have to enter a pin within 5 minutes of being emailed the code, fantastic, except it doesn't update within that time making the system completely fkn useless !!
There was nothing wrong with the security prior,after all, you are constantly prompted for login details not to mention bank authorisation also !!!
I'm shopping for someone who is totally blind, tell me how this doesn't discriminate against these groups of people now ??
How is she going to navigate this rubbish system that not a scrap of common sense was applied ??
We all know that this is just another attempt at compliance and control !!!

Compared to other grocery delivery services like Sainsbury’s, Morrisons has a long way to go. Meat delivered with ONE DAY use by date, several substitutes, most of them making no sense. For example: I ordered two tubs of coleslaw, one normal and one pickled pink slaw. They replaced the unavailable pickled slaw with another normal coleslaw. I literally already had one on the list, why would they do that? Things they didn’t have were very basic items like sour cream. I never had a situation where a supermarket has ran out of sour cream. One item was completely wrong but wasn’t marked as a substitute. This feels like what grocery online shopping felt like at beginning of covid. Since the every single shop has improved dramatically but not Morrisons. Shopping in the store is also a nightmare in my town with one person on the self checkouts, faulty machines that flag you up all the time and the person that’s supposed to help you is nowhere to be seen. Genuinely Morrisons, wth?