Morrisons Opiniones 682

Recently moved house so attempted to change my details on the website. Would not allow me to delete my old address but I could add new address. Did so then put in an order. However, The app now shows my new address, the website shows both my old and new address as one combined address, and my email confirmation for the order shows my old address! This is just chaos and completely unacceptable, with three alternatives being shown I have no idea where my order will actually go so I've cancelled it and will shop elsewhere. Ability to contact customer service is extremely limited unless you want to pick from provided options - which offer limited choice and nothing outside their list. This is just not a good experience and seems very out of step with the quality ordering experiences offered by their competitors.

Stars only for the drivers who are great.

Every order I make. Stock is missing. Too late at that point to make alternative arrangements, so have to spend twice as much in the local Morrisons we have because, for some reason, the SAME product is twice the price in store. The substitutes they choose are far more expensive anyway. Seems very easy way to gouge the customer since I've no way to know what's genuinely in or out of stock.

Will be shopping elsewhere for Christmas and in the future. What's the point if every single time you don't have what I want, and it's not like I'm ordering Quail's eggs ffs

I was a regular customer at the Redditch store. Their customer service is appalling! I noticed that my More card reductions were not applied for all advertised items on two occasions. I went to customer service where a very rude lady checked my receipt lengthy and asked me to bring the item back from my car. She gave me the difference in cash ( not even asking if I wanted to put it back on the card I used or explaining that she can only give me cash ) without saying sorry for the mistake. CHECK YOUR RECEIPT SHOPPERS! I definitely not going back again! I rather drive further!

By far the worst customer service I've ever had, it's always we'll send you an email shortly, we'll call you back in an hour. Both of these are completely imaginary, and never happen. I would've had an easier time pulling teeth. I have never experienced such a poor excuse for customer service ever, calling it customer service is unbelievably generous, it's just people answering a phone then saying the same script over and over without ever actually meaning it.

Ordered groceries online reference: 1876874800555 but some of the shelf life dates were short. Asked for refund twice online but was refused. I have had to cook the meats so they wouldn't go bad. Disgusted. Now doing online shop elsewhere.

Had to give one star as otherwise cannot write a review
Morrisons Maldon Essex
Went there today and now you have to pay for parking absolutely disgusting the cost of food and the profits Morrisons makes parking should as it was be free
Will not be shopping there again if you have to pay for parking would advise others to boycott the stores that charge using Euro car parks or any charging

Check your receipt before leaving the store. I cannot remember how many times I gave been overcharged.

Just received my notice of delivery and half my order is unavailable!
3 for £10 on fish fillets, one haddock, one cod, one smoked whitefish, no cod and no smoked whitefish so they substitute with more haddock!
Why would I need that much haddock?
Frozen 5% mince repalced with 10% mince!
Nairns oatcakes replaced with sourdough flatbreads, not even made with oats!
Pigs in blankets flavoured crisps unavailable...it's christmas Morrisons expect sales to be higher.
Steak and onion flavour replaced with salt and vinegar!
Back to their useless worst!

Had enough of their ineptitude, delivery booked for 10-11am and told it isn't going to be with me until 1104-1134, so cancelled my delivery pass and this will be my last order with them.

Wow time has now gone out to 1128-1148!
Just in the time window my ASDA delivery is due.
Terrible service!

When order arrived the goods looked like they had been chucked in the basket.
A twelve pack of Actimel drinks was loose in the basket out of its cardboard sleeve and then when I went to put them in the fridge I found one of the twelve was missing.
So to summarise, multiple items missing and replaced by unsuitable subs, late delivery and an item missing from one of the things that did turn up.
Morrisons have let themselves down big time.

What is going on at Morrison's these days ??......... we used to use them a lot until a few years ago but now only in desperation of when passing like yesterday when so many items had no price on them like a huge mountain of tubs of various chocolates etc ..... They now seem so expensive these days ( even compared to Sainsbury's who seem to be making some sort of effort ) ....... They had 500g Pedigree dog biscuits at £2.50 which have been just £1.00 for years at Poundland and Baileys Irish Cream at £14 which is £10 at Sainsbury's etc ........ no wonder the large store was very quiet and so many other reviews on this site are so poor and they dont even bother to respond ....... We remember a few years ago when Morrisons top man announced they " would compete with the discounters head on " !!! ..... what a joke that was .........

Do not order from Morrisons if you want your order to not come on time and I ordered throw Amazons which is a third party and both of them were absolutely horrendous and I've said I've no update to a quarter past ten at night which is absolutely ridiculous and still no food arrived absolutely disgusting service from both Amazon and Morrisons this has happened 2 times 😑
This both is global company this is absolutely no excuse of Morrisons or Amazon absolutely disgusting service
So do not tell me you don't have enough drivers because you are both big companies and you have enough drivers this is not good enough

MORRISONS home delivery!!! What a joke!!! I can only assume this fabled ' delivery' only happens in the land of Alice in Wonderland and neighbours of Santa and the Easter Bunny!!!! i.e. utter fiction!!!! I have moved house, changed my delivery address on morrisons app, via the website, on 4 different devices even including the map locator. all accepted, BUT despite my NEXT DOOR NEIGHBOURS!!! being able to log in same day and get offerend a delivery slot, MORRISONS tell me they either don;t deliver to my postcode!!.. it's the same one as my neighbours!!!! OR, ' they have no delivery slots.. blah blah blah.. and yet I have just sat next to my new neighbour , watched her sign in as a new customer, .. with same postcode!!! and get offered a date for tomorrow!!!!! What the actual!!!!!!

Myself and my wife have been using Morrisons at Bewbush in Crawley for years and I have left superb reviews in the last 12 months however we among other customers have experienced some dreadful customer service in recent weeks. There is a very rude member of staff who talks to customers poorly and there is no need for this. I always have a good experience in the store with all the staff except one. Very unhelpful and not willing to give a good customer experience. The assistants name is Wendy

I made a call to Morrisons online I spoke to a lovely gentleman by the name of jorden @ 14.30 , I would like to say he was helpful and spoke very nice , thank you jorden a job well done .

Would give zero constant bad quality fruit and veg and chilled low dates and off food ,lying in bed ordered a delivery strawberries todays date and already rotten and sandwhich todays date ,Seaford Morrisons is not fit for purpose and should be shutdown ,abismal.

This is the 3rd time that I have ordered sausage and mash only for it to arrive stone cold. Sorry it wasn’t all cold the plate was lukewarm.
There doesn’t seem to be any pride in the way the hot food is served any way will do and if any complaints it’s a sorry and off to the micro.
The two stars is for the warm plate

No fryer so not a lot left on menu.
Greasy breakfasts
One coffee machine out of three working for unlimited refill
One lady staff member brilliant but rest liked miserable.
Food cold and tasteless
Mash straight from a cheap smash box.
All told big let down today

We made a order last week and they were unable to deliver. No communication when it would be coming so called 3 days later and it was still on the van. Re ordered to come tonight only to find whole thing cancelled. Very rude woman told me bank had cancelled and they hadn't. This is not th first time
Its Leominster. They are the worst. Don't think they want to do home deliveries.

Absolute joke, half my items didn't arrive (not marked as missing on the order), 4 items I didn't order arrived, 2 items were completely crushed under the other items and everything was scattered in different bags, phone put down on me when I called about it and they said they couldn't do replacements. Items that were delivered however ridiculously short expiry date.

I had booked and paid by credit card a week in advance the food for 40 guests at for my mother's funeral party.

I received both a text and a an email on 18.11.25 to confirm that the order would be delivered on Wednesday 19 November 2025 between 08.30 and 09.30.

When the order failed to arrive by 09.40, I checked my phone for tracking details, only to discover an email sent at 2.55 am said my order had been cancelled.
I rang customer services, who seemed to suggest that my payment was not taken at the time of booking as I expected! They in theory rang Bridlington Morrison's to see if we could collect the order, but I was told this was not possible. We tried to contact the Bridlington Morrison's store ourselves, but no-one answered the phone. It was 10 am at this point with the funeral at 1 pm my husband and daughter were forced to go shopping and see what they could buy. It was such unnecessary stress. We used Morrison's because we had ordered food years before for my mother's birthday and been very satisfied. Also, as my sister is undergoing chemo for liver cancer and I am working full time, it seemed a very convenient way of buying all the food as there was so much to do. Morrison's used to be my favourite supermarket, but after this experience I never want to set foot in one of your stores again!

Really poor. First and last time I use Morrisons online.

Placed an order for the week ahead to be delivered Sunday night. I normally use Tesco, ASDA or Sainsbury, but fancied a change.

I bulk cook - so having correct quantities is more important than a brand, or specific sauce flavour.

Got an email right before delivery advising the sauces have been substituted... with 1000g, being substituted with a 250g bottle. Totally left in the lurch, as my meal planning goes out the window.

Contacted Morrisons by phone, Facebook and email and every single time a disinterested 'cut and paste' reply about the substitution policy, without ever apologising, or answering a basic question as too how a 250g bottle is a reasonable replacement for 1000g of sauces.

And offering to send the feedback tot he relevant team or department is laughable - a the review on here prove the message is not getting through.

Regrettably, I sent the poor driver away, as I rejected the entire order. Shopped in ASDA today and got everything I needed.

Morrisons -