mySycous Opiniones 167

Unresponsive, incompetent and unreachable.

If you’re a managing agent, RTM director or block manager thinking of using Sycous for heat billing at your development, I would suggest looking elsewhere.

MySycous is taking over heat billing for the development I live in.

As part of this they need to fit a heat meter in my flat. They sent incoherent appointment letters to everyone with. Time and date - but then is less prominent text said that’s you didn’t confirm the appointment they would cancel it.

I didn’t notice that text so the appointment was cancelled. When I realised and called and booked a new appointment the engineer failed to turn up during the four hour slot I was given. The company the claimed that the engineer had knocked on my door.

That surprised me as the time I was told he had knocked I was quite literally next to my front door, clearing the area he would need to work in. I also have two dogs who get excited when anyone knocks on the door - they were completely silent at the time they claim the engineer tried to attend.

Having had four hours of my time wasted I’ve asked for a specific time slot rather than a four hour window. The scheduling team are vague and non committal and say things like “I can put a note on the job so that the engineer tries to attend at that time”.

Even that has taken me over an hour on the phone split over several phone calls and several emails. They only occasionally answer the phone, and promise to send emails that never arrive. I had to hold for 15 minutes twice just to speak to a human.

I’m dreading what will happen when they actually start billing us.

And I’ve no idea how they’ve achieved B Corp status when their customer experience is this bad.

The team at my sycous dealt promptly, courteously and very well with my enquiry, turning round my request in one morning That sort of customer service gives you peace of mind

Dear Israel,

Thank you very much for your assistance. Please keep up the great job!

Alannah was a massive help after one of the payments I made hadn't been allocated to my account properly, she was quick to come back with answers to all my questions!

Definitely useful and to the point feedback every time. Harleigh was having enough expertise to handle the queries raised.

Very unprofessional and poor experience, got charged 3 months after successfully closing my account and moving out of the property. DO NOT RECOMMEND.

This is to be the most horrible billing company I have ever been with. It’s one of the reasons I left the property as they weren’t helpful in any way, it felt like they were just putting whatever they wanted on the bill. Don’t recommend at all

I had a great and positive help from Ms.Harleigh, she checked and confirmed all the payments I paid had been received well, the new bill was wrong as the system problem, this really help me to relief as you can't image this caused how big of the pressure to me even though I got all the supporting proof from the bank, but things been clear and clean is very important to me, thank you Harleigh. The reason I only gave 4 stars is because of the system, to her I willing to give 10 stars+ without any query.

Something not right with there Digital Billing System.
I will choose my words carefully. But Extortion will be one of them. Funny how consumption continues to rise whilst no one present at home. How consumption continues to increase whilst boiler was down. I believe the company needs looking into or I need to ask the ghost in my home to ease off using the heating and hot water 🤔

Really helpful, sorted my issue

I had a really positive call and had all my problems sorted quickly and professionally by an excellent advisor today, Harleigh. I would like to say a big thank you to her for her patience and dedication to getting my issues fixed. Thanks Harleigh!

I spoke to Leah J over the phone. She was very helpful and followed up on my question very quickly. Grateful for her support.

This company is just another energy supplier charging us ridiculously high bills, I have no problems using the app, but the billing is the only problem. I moved into a newly built tower block in July 2024 with 80 apartments and shortly after I received letters from mySycous for supplying heating and hot water, so my first bills were £6 and then months later its increased to £18 and then in February 2025 its increased again to £21 and now in March its more than double £44.71 UNBELIEVABLE ! How in the world can my bill increase so high, I live alone and I have never used the pre-installed heating once, I only use my conventional electric heater sometimes at night, also the weather is warmer in March and now April so my bill should be lower not higher, and other tenants in this block have their bills increased to the same amounts, WHY ??? How can other tenants have the exact same bill amount. I just noticed that my bills are estimates and this could be the reason why my bill is so high, so now I just started submitting my own readings and hopefully my next bill will be much lower, I did the same with British Gas and my bills were reduced, so I suggest to anyone reading my review submit your own readings regularly, every 3 days and hopefully your bill will be reduced to.

Sorted my problem out so quickly! Brilliant customer service

Easy, nice and simple. Thank you Alannah W!

Very dysfunctional app. Several options to pay but none of them work properly. Mostly at all. Avoid avoid avoid. It's 2025 and their app looks like from early 90s. Functions similarly.

I am writing to express my extreme dissatisfaction with the ongoing negligence and disregard for my concerns regarding my tenancy at Snowhill Wharf 62 Shadwell St. This situation has resulted in significant stress, financial hardship, and a detrimental impact on my credit score. In 2022 I moved in and left since the entire property flooded my flat due to the staff being clueless at st. joseph not waking everyone up in an emergency to save their valuables. I reported 18K in damage and the short me 8K but fast forward 2 -3 years later I'm being chased from Trent Water for a bill I paid to MyScous and now i need Zucker and st joseph to get my money or fix the bill with trent water due to GDPR i'm being passed around and everyone passing the buck.

1. Hot Water Billing Discrepancy:

My tenancy agreement explicitly states that [State the relevant clause regarding hot water costs]. Despite this, I am being unfairly billed for hot water by St. Joseph/Berkeley Group via MyScous when my tenancy don't say this at all. This discrepancy is unacceptable and needs to be rectified immediately.

2. Erroneous Payments to MySycous:

Following guidance from building reception, I made a payment of $205 to MySycous. This payment was made under the assumption that MySycous would be responsible for forwarding the payment to Severn Trent Water, as instructed. However, this has not been done.

3. Impact on Credit Score:

The unresolved billing issues, particularly the erroneous payments and the disputed hot water charges, are negatively impacting my credit score. This is causing significant financial distress and hindering my ability to secure future financial opportunities.

4. Demand for Resolution:

I demand that the following actions be taken immediately:

Confirm in writing: St. Joseph/Berkeley Group must confirm in writing that I am not responsible for paying for hot water separately.
Resolve payment discrepancy: MySycous must immediately transfer the $205 payment to Severn Trent Water or issue a full refund to me.
Credit Repair: I expect a written apology and a commitment to take all necessary steps to mitigate the negative impact on my credit score.
I expect a prompt and comprehensive response to this complaint within 7 business days. Failure to address these issues satisfactorily will result in further action, including seeking legal counsel.

Just moved into a property that has this supplier and could not for the life of me figure out how to top up. Ended up called customer support and spoke to Carl who not only fixed the issue but went above and beyond to insure this was resolved in a timely manner this include calling me back when he said he would. He’s a credit to his company…

Extremely helpful And reliable I don’t know what I would’ve done this winter without them

Leah J was really helpful in staying on the line to walk me through the setup and payment process - unlike previous call handlers. It's cold this January so hot water isn't something we can wait around for!