Had ordered trousers and jacket for grandson paid for next day delivery got email it had been returned as didn’t have my door number Emailed customer service they gave me my next day delivery mone... Ver más
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Consulta las opiniones de los clientes
Bought quite a few items from £10 offer day. Waited nearly 3 weeks for delivery and nothing came, so I emailed rascal. They were extremely prompt in responding, sent items out immediately and also ga... Ver más
La empresa ha respondido
Fab fab fab experience shopping with rascal!! Shopped with rascal since my son was 5 and he is now almost 11 he is rascal daft! When I saw the massive sale I knew I had to get stocked up ! Received an... Ver más
La empresa ha respondido
Such good quality clothes 💪 glad we ordered a bigger size, my normal size 9 year old fits perfectly in your 11-12 (I think that is what we ended up ordering) he is soooo happy, it’s hard to persuade... Ver más
Información sobre la empresa
Sobre Rascal Clothing
Escrito por la empresa
Fronted by F2 Freestylers Billy Wingrove and Jeremy Lynch, Rascal Clothing is an active lifestyle brand, emerging from the duo’s frustrations with ill-fitting active wear and driven by the F2’s magnetic social following.
The F2 has 20 million subscribers and followers across its social channels, with fans aspiring to look and be like them. Billy and Jez’s dedication to technical perfection, stunning synchronization and jaw-dropping choreography is inimitable and inspirational. Yet excelling in your field while looking sharp involves overcoming the restrictions of typical sportswear and fabrics.
Rascal Clothing prioritises movement, style and comfort and this is the brand’s DNA, embedded into every seasonal fashion collection across adults, juniors and accessories.
No limitations. #BeRascal.
The F2 has 20 million subscribers and followers across its social channels, with fans aspiring to look and be like them. Billy and Jez’s dedication to technical perfection, stunning synchronization and jaw-dropping choreography is inimitable and inspirational. Yet excelling in your field while looking sharp involves overcoming the restrictions of typical sportswear and fabrics.
Rascal Clothing prioritises movement, style and comfort and this is the brand’s DNA, embedded into every seasonal fashion collection across adults, juniors and accessories.
No limitations. #BeRascal.
Información de contacto
Reino Unido
- help@rascalclothing.com
- rascalclothing.com
4,4
Excelente
1 mil opiniones
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Fab fab fab experience shoping with…
Fab fab fab experience shopping with rascal!! Shopped with rascal since my son was 5 and he is now almost 11 he is rascal daft! When I saw the massive sale I knew I had to get stocked up ! Received an apology and £30 code to use before the 14 days delivery period which I was told about on the website! I had emailed to ask about my delivery and received prompt responses! Brilliant quality clothing and brilliant customer service, I can't say enough positive things about this company!
5 de abril de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hi Claire,
We just wanted to say thank you for taking the time to share your amazing feedback, it's greatly appreciated. We're so glad to hear you've been a long term Rascal customer over the years, your support is hugely appreciated.
Best Wishes,
The Rascal Team
Great quality clothing
Bought quite a few items from £10 offer day. Waited nearly 3 weeks for delivery and nothing came, so I emailed rascal. They were extremely prompt in responding, sent items out immediately and also gave us a voucher to apologise for delay.
Really pleased with quality of clothes and friendly efficient response to my enquiry. Will definitely be shopping again soon
31 de marzo de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hi,
We just wanted to say thank you for taking the time to share your positive feedback, it's greatly appreciated. We apologise for any delay you experienced in recieving your order, this was due to us needing to move our stock into a new warehouse as part of bringing Rascal back home to where it belongs.
We've taken steps to ensure this delay shouldn't be repeated on any future orders. Thank you for your continued support.
Best Wishes,
The Rascal Team
Really nice quality product
Really nice quality product. Bought some for myself and some for my 10 year old son. The fit of the jeans, joggers, and t-shirt look great on him and he loved them.
17 de marzo de 2023
Respuesta de Rascal Clothing
Hi Rob,
We just wanted to say thank you for taking the time to share your positive feedback, it's greatly appreciated. We're so glad to hear your son loves his new clothing.
Thank you for your continued support of Rascal.
Best Wishes,
The Rascal Team
Quality clothing and great prices
Amazing clothing at great prices. Quality is brilliant. My kids just wanted them as they love Billy Wingrove and we watch the Wingrove family all the time on YouTube so their excited faces when the items arrived was amazing. Arrived two weeks after ordering and can’t wait to order more. Thank you x
17 de marzo de 2023
Respuesta de Rascal Clothing
Hi,
We just wanted to say thank you for taking the time to share your brilliant feedback. Thank you for supporting Billy & Rascal, we're so glad to hear you will be ordering again.
We look forward to welcoming you back soon.
Best Wishes,
The Rascal Team
Great quality clothes
First time I have purchased from Rascal. Really impressed with the quality of clothing and my children were really happy with their new tracksuits and coats. Would definitely purchase again.
1 de abril de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hi Rachel,
Thank you for taking the time to share your amazing feedback. We're so glad to hear your children were happy with their new clothing and to hear you will be ordering again.
We look forward to welcoming you back soon.
Best Wishes,
The Rascal Team
Great quality clothing
Great quality clothing, excellent customer service, good delivery, definitely recommend and will definitely order again
11 de marzo de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hi Kelly,
We just wanted to say thank you for taking the time to share your positive feedback, it's greatly appreciated. We're so glad to hear you will be ordering again.
Best Wishes,
The Rascal Team
Great quality clothes but extended delivery time.
Delivery took a little longer than expected. However, I'm guessing this was due to a promotion, but when the clothes arrived, they were great quality. One happy little boy!
4 de abril de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hi Sara,
Thank you for taking the time out to share your feedback on your recent order. We're so glad to hear your boy loves his Rascal clothing.
We apologise for the delay in recieving your Give Back Sale order. We experienced delayed delivery times as a result of moving warehouses during the process of bringing Rascal back home where it belongs. We've taken steps to ensure this shouldn't happen on any future orders.
Thanks again,
The Rascal Team
Refunded without any explanation
A couple of weeks after placing the order I received a note that the money will be refund, without any explanation of what has gone wrong. I have contacted the company about this, and also didn't get an answer. It's very disappointing, as I ordered from them many times before.
17 de marzo de 2023
Respuesta de Rascal Clothing
Hi Mihaiela,
Thank you for taking the time out to share your feedback on your recent order. Thank you also for your support of Rascal with your previous orders.
We apologise for the issues with your order, I have opened a case for this to be investigated and I will email you with further information once I've found the reasons for the refund.
Thanks again for your understanding and for supporting Rascal.
Many thanks,
Team Rascal Clothing
SHOCKING
Placed an order on 11th March for around £245 and still not received a thing.
Numerous messages to Rascal completely ignored (through email, Twitter, Instagram and FB Messenger)
When I did eventually receive a reply from George, I was lied to!
Was told order would be dispatched by end of day 31st March and it wasn't!
Then guaranteed again by George it would be posted 3rd April and I would have tracking details - its now 10.30pm on 3rd April and surprise surprise no dispatch email and no tracking number.
Customer service is abysmal - messages are continually ignored, then when you do by luck get a reply you are given wrong information and fobbed off.
I'm now down £245 and have 2 young boys gutted their items have not arrived and by the looks of it, never will.
3 de abril de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hello Ken,
Thank you for taking the time out to share your feedback on your recent order.
From checking our records I can see that a member of our team has been in touch and updated you on the status of your delivery, which was delayed due to an issue with our delivery partner, and your order is now being shipped to you.
We hope that the free gift card we have provided you with as a further apology is well recieved. Thank you again for your patience during this experience.
Many thanks,
Team Rascal Clothing
Respuesta de Rascal Clothing
Hi,
Thank you for sharing your positive feedback, it's greatly appreciated.
Kind Regards,
The Rascal Team 😊 🙏🏻
It like a bean bag meaning puffy and warm
Wonderful and arrived very far ordered on Sunday it came on Tuesday
19 de marzo de 2023
Respuesta de Rascal Clothing
Hi,
Thank you for taking the time to share your amazing feedback, it's greatly appreciated and we'd like to also say thanks for your continued support of Rascal.
Best Wishes,
The Rascal Team
Excellent quality and style.
Bought clothes in the sale for £5 and £10. Despite being so cheap the quality it’s excellent and my son loves the style. Would highly recommend.
17 de marzo de 2023
Respuesta de Rascal Clothing
Hi Claire,
Thank you for taking the time to share your positive feedback on the Give Back Sale, we're so glad to hear your son loves the style.
Best Wishes,
The Rascal Team
I received the wrong item to what I…
I received the wrong item to what I ordered then I've now been waiting over 3 weeks for an update on how they are going to exchange it.
18 de marzo de 2023
Respuesta de Rascal Clothing
Hi,
Thank you for taking the time out to share your feedback on your recent order.
We apologise for the delay in recieving your Give Back Sale order. We experienced delayed delivery times as a result of moving warehouses during the process of bringing Rascal back home where it belongs.
After reviewing your records I can see your order has now been delivered. If you require any further assistance please don't hesitate to reach out to us at help@rascalclothing.com
Thank you again for your patience during this experience, and we've taken steps to ensure it isn't repeated in the future.
Many thanks,
Team Rascal Clothing
Lovely quality products and brilliant…
Lovely quality products and brilliant customer service.
18 de marzo de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hi Gemma,
Thank you for taking the time to share your positive feedback on the clothing quality and customer service you recieved, it's hugely appreciated.
Best Wishes,
The Rascal Team
Very Poor
Ordered £70 worth of items, almost 4 weeks later I am told some of my items are out of stock and the rest will arrive next business day. Turns out ALL my items are out of stock. It doesn't matter if its a new business or a sale you should still be adequately setup to deal with the demand. Very poor.
3 de abril de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hi James,
We apologise for the experience you've had on this occassion, this was caused by moving warehouses as part of bringing Rascal back home where it belongs. I've checked your records and can see a refund has been processed.
We're taking steps to ensure this experience isn't repeated in the future.
Many thanks,
Team Rascal Clothing
I am still waiting for my order
I am still waiting for my order, I placed over 3 weeks ago, sent multiple emails, no response whatsoever,
I am discussed by the lack of communication by this company concerning the amount of money we have sent with them over the years, if I don’t get a response soon or a refund and I will be reporting you to trading standards…
13 de marzo de 2023
Opinión espontánea
Respuesta de Rascal Clothing
Hi Gemma,
Thank you for taking the time out to share your feedback on your recent order. Thank you also for your support over the years, it really is greatly appreciated.
We apologise for the delay in recieving your Give Back Sale order. We experienced delayed delivery times as a result of moving warehouses during the process of bringing Rascal back home where it belongs.
After reviewing your records I can see your order has now been delivered, which was confirmed with you via email.
Thank you again for your patience during this experience, and we've taken steps to ensure it isn't repeated in the future.
Many thanks,
Team Rascal Clothing
Great Quality and Style
The clothing is great quality and the boys loved the styling!
Delivery could've been quicker but the email comms were great and they answered my questions promptly.
19 de marzo de 2023
Respuesta de Rascal Clothing
Hi Andy,
Thank you for taking the time to share your amazing feedback, it's great to hear your boys love the clothing style, they have great taste! Thanks for your continued support of Rascal.
Best Wishes,
The Rascal Team
Love all the items I got fit great good…
Love all the items I got fit great good quality
17 de marzo de 2023
Respuesta de Rascal Clothing
Hi,
Thank you for sharing your positive feedback, it's greatly appreciated.
Kind Regards,
The Rascal Team 😊 🙏🏻
Lovely clothing superb quality and fit.
19 de marzo de 2023
Respuesta de Rascal Clothing
Hi,
Thank you for sharing your positive feedback, it's greatly appreciated.
Kind Regards,
The Rascal Team 😊 🙏🏻
Respuesta de Rascal Clothing
Hi Jamie,
Thank you for sharing your positive feedback, it's greatly appreciated. We're glad to hear you enjoyed the Give Back Sale.
Kind Regards,
The Rascal Team 😊 🙏🏻
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