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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Customer service department agreed a refund but said this would take 28 days - how this is possible in this day and age who knows? 1 and a half month’s later they ‘are chasing’ this refund. I ha... Ver más

Valorada con 5 estrellas sobre 5

Bought it about 2-3 weeks ago. Used the app for 3 days without the mouthguard to get a base line. Used it for aweek on the lowest setting. No improvement. Put it up one notch for a few days and margin... Ver más

Valorada con 1 estrellas sobre 5

The device cracked at the screw when adjusting the screw four days after using it. Sent an email on 22nd January as couldn't use it in case a bit of plastic was inhaled, received no response. Emailed... Ver más

Valorada con 1 estrellas sobre 5

Snoreeze spray för näsa och svalg för att reducera snarkning är en verkningslös produkt, känns som vatten som spetsats till med lite mentol. Jag är grymt besviken och har uppmanat återförsäljare att... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Grupo de medicina

Escrito por la empresa

Snoreeze is the flagship brand of PFL Healthcare. In 1998, we launched the Snoreeze Throat Spray. Since then, Snoreeze has grown to become the number one snoring relief brand across Europe. We have worked hard over the last twenty years to become experts in snoring and sleep apnoea. As a healthcare company, it’s important to have skilled scientists and technicians on our team. Our strong relationships with pharmacists, dentists, ENT specialists and other healthcare professionals help us to create new products, develop existing products, and ensure that customers have the support they need. We are the only brand on the snoring relief market with a range of products to suit every type of snorer.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

27 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Customer service department agreed a…

Customer service department agreed a refund but said this would take 28 days - how this is possible in this day and age who knows?

1 and a half month’s later they ‘are chasing’ this refund.

I have to assume, based on my experience, that they are a super shady business selling sub-par products with a business model that relies on customers not checking their bank balance 28 days later. Avoid at all costs.

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perseverance paid off with dramatic improvement

Bought it about 2-3 weeks ago. Used the app for 3 days without the mouthguard to get a base line. Used it for aweek on the lowest setting. No improvement. Put it up one notch for a few days and marginal improvement. Put it up two notches. Instant dramatic improvement. All three measures much better. Ok it’s not enormously comfortable but well worth wearing. Not the cheapest but paying for adjustablity e worked for me

14 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dårligt design af bideskinne

Har lige købt den og lavet afstøbning. Den dur slet ikke.. den glider af tænderne i overmunden, som om den er for lille til overmunden. Der er 2. Bideskinne jeg prøver og denne er dårligere end den 1.

22 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Faulty

The device cracked at the screw when adjusting the screw four days after using it. Sent an email on 22nd January as couldn't use it in case a bit of plastic was inhaled, received no response. Emailed again on 4th February, again no response. There is zero customer service, there is no support and no one to answer queries. Good luck to anyone who tries to enact their so called 30 day money back guarantee. Absolute nonsense.

14 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

★☆☆☆☆ Poor customer service and refusal…

★☆☆☆☆ Poor customer service and refusal to take responsibility

After purchasing from Snoreeze, important emails regarding my order were sent to my spam folder. Snoreeze refused to accept any responsibility for this, despite never advising me to whitelist their email address.

Ironically, marketing and promotional emails were sent regularly without issue, while the emails that actually mattered were not flagged or highlighted properly. Customer service showed no willingness to acknowledge this or help resolve the situation.

Based on the lack of accountability and poor handling of a straightforward issue, I would not recommend this company.

15 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Doesn't work and complete lack of customer service

So my husband purchased one of these, didn't fit comfortably but he tried it for the recommended week and tried remoulding it. Still couldn't get on with it. Tried to contact customer service but no response. He decided to purchase another. Exactly the same issue. We've since tried contacting customer service via their online form, email, Facebook and Instagram and no response what so ever. Not even an acknowledgement message. Complete waste of money and false advertisements with the whole 30 day money back guarantee or 60 day replacement offer. Shocking

15 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Varning för värdelös snarkskena!

Köpte deras snarkskena för 499 kr på Apoteket. Den är totalt värdelös! Formen på skenan passar inte alls mina tänder! Man kunde ladda ner deras gratis snark-app, men den hade fått så urusla omdömen, så den ville jag inte ladda ner.

19 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refund still not received

I have bought the device in November and it's not working for me. I contacted customer service and they were very responsive and gave me the option to get a refund.
My issue is that it's now been 38 days and still haven't received money.
They said it would take up yo 28 days and 10 days later still nothing.
I have contacted them a d they said the 28 days it's approximate but the law actually says they should issue refunds within 14 days.
I am now contacting Consumers Rights and Citizens advice as this is an unacceptable situation where they don't care about people's money and think they can do whatever they want.

8 de enero de 2025
Opinión espontánea
Logotipo de Passion for Life Healthcare

Respuesta de Passion for Life Healthcare

I'm sorry that the refund process has taken a little longer than usual - unfortunately our offices have been closed over the Christmas holidays. Please contact us directly and we will get this sorted for you as soon as possible. Thank you.

Valorada con 1 estrellas sobre 5

Scammers who put out "one size fits…

Scammers who put out "one size fits all" mouth guards that are excruciating all so when you want to get a refund they try to sell you a £500 version.

2 de diciembre de 2024
Opinión espontánea
Logotipo de Passion for Life Healthcare

Respuesta de Passion for Life Healthcare

Hi thank you for your feedback. The Snoreeze Oral Device is manufactured in one size and this is based on an average person's mouth. We do realise that this is not suitable for everyone, which is why we offer a 30 day money back guarantee. Please contact us directly so that we can assist your further.

Valorada con 1 estrellas sobre 5

Verkningslös snarkspray

Snoreeze spray för näsa och svalg för att reducera snarkning är en verkningslös produkt, känns som vatten som spetsats till med lite mentol.
Jag är grymt besviken och har uppmanat återförsäljare att plocka ur varan ur sitt sortiment så inte fler blir lurade. Önskar att jag tittat på några recensioner innan jag köpte varan.
Mycket pengar för ingenting !

27 de noviembre de 2024
Opinión espontánea
Logotipo de Passion for Life Healthcare

Respuesta de Passion for Life Healthcare

Thank you for your feedback. As you will appreciate, snoring is a very complex issue and not the same product will work for everyone. It may be that you are a loud snorer and have mild sleep apnoea, if so, our Snoreeze Oral Device would open up your airway and help you breathe more easily. If you would like any assistance or further information on our products, please just contact us.

Valorada con 1 estrellas sobre 5

Svært at sætte på sår når fjernes

Produktet kunne ikke sidde fast på næsen uanset om jeg rensede huden meget ,,efter mange forsøg lykkedes det ,men da det skulle af var der store sår hvor det havde siddet , jeg brugte varmt vand før jeg tog det forsigtigt af det er spild af penge ,, køb ikke dette produkt ,,,

3 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Snoreez do not work.

I have tried the spray version does not work. Bought these lozenges to try, these also do not work they have been a complete waste of money,also expensive at £9.99 from boots for 16 tablets.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Passion for Life Healthcare

Respuesta de Passion for Life Healthcare

Thank you for your feedback. As you will appreciate, snoring is a very complex issue and not the same product will work for everyone. It may be that your snoring is because you suffer from congestion, so our nasal dilator, or nasal strips would be more suitable. If you are a loud snorer and have mild sleep apnoea, our Snoreeze Oral Device would open up your airway and help you breathe more easily. If you would like any assistance or further information on our products, please just contact us.

Valorada con 1 estrellas sobre 5

Apnéskenan är helt värdelös.

Apnéskenan är helt värdelös.
Den passar bara en viss storlek av bett och trots att den formar sig ganska bra efter tänderna så sitter den ändå inte kvar i bettet.
Största nackdelen är den höga leden mellan över- och underkäke som gör skenan mycket obehaglig att ha i munnen och kapar mer sömnlöshet än om man inte använder produkten.
Undvik att använda produkten.

8 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I tried 3 products…not one worked

I tried 3 products…. None worked. “Snoring with congestion (nasal strips)”… no. “Targets everyday snoring (lozenges)“…. No. “Throat spray “…. No.

10 de mayo de 2024
Opinión espontánea
Logotipo de Passion for Life Healthcare

Respuesta de Passion for Life Healthcare

Thank you for your feedback. We offer a full range of products to suit every type of snoring, unfortunately not the same product will work for everyone. If you would like to contact us directly, we will be able to discuss the various products we offer and assist you further.

Valorada con 1 estrellas sobre 5

Purchased this product and used for two…

Purchased this product and used for two nights. The mouthpiece completely fell apart and is not fit for purpose.
I have sent an email requesting a refund and two weeks later I am still yet to receive a reply.

17 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought Snoreeze from boots just over…

I bought Snoreeze from boots just over one week ago. The getting used to using a mouth guard was a challenge but I'm glad I stuck with it.
First 5 nights still snoring and my sleep scores were up to 79% . I read the advice on the app and adjusted the screws . Still not much better but having turned the screw nightly since the 79% score I've just had a remark from my husband that my snoring was remarkably better ( even after a few glasses of wine).
I'm now feeling extremely positive about this product. I was sceptical when I bought it but desperate for a solution to my extreme snoring. I'm glad I preserved and adjusted it .

28 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No Sign of Refund Over a Month Later

After following the company’s refund procedure, I was emailed on 18/10/23 confirming that I would receive a refund ‘within 28 days’.

On 9/11/23, I emailed requesting an update on the refund and was told the refund takes ‘around 28 days’.

On 20/11/23 I received a response to a further email, advising that they have ‘chased the accounts department regarding your refund and asked if a credit could be made as soon as possible.’

This would suggest one of two things: I am either being lied to, which would warrant the star rating given alone, or their accounts department is so swamped with refund requests that they can’t process them within a 28 day window, which should tell you everything you need to know about their products.

18 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought this item off ebay to sell on…

Bought this item off ebay to sell on Amazon. (Look up FBA if you've never heard of this). Listed item to sell. Within couple hours had an email from someone from this company threatening to get police involved for selling their item and also accusing us that we may have STOLE this item from boots who apparently have "exclusive" rights to sell. Disgusting behaviour from a company but companies such as this get away with such behaviour because they have the money behind them.

10 de noviembre de 2023
Opinión espontánea
Logotipo de Passion for Life Healthcare

Respuesta de Passion for Life Healthcare

Hi Adel, thanks for your feedback. As explained in our initial email with you, we supply the Oral Device to Boots who sell the product exclusively through their channels. When our products appear for sale on unauthorised channels, the seller must be either selling the product at a loss, or buying from a seller who may have stolen the item from Boots or the distribution pathway. Unfortunately, as we are a relatively small healthcare company, theft of our products hugely impacts the business. We have to follow up with all unauthorised sellers on Amazon as most of them are selling stolen products. This is not always the case - but as we explained in our email, if you can provide proof of this, we will be happy to mark the issue as resolved.

Valorada con 1 estrellas sobre 5

Ingen virkning

Jeg har i nogen tid nu prøvet næsespray sammen med oral strips, for at se om der kunne være nogen afhjælpning på min snorken.
Produkterne har INGEN virkning haft.
Så konklusionen herfra er, at det er spild af penge.
Jeg hverken ryger eller drikker, og jeg træner regelmæssigt, og er i god form

14 de agosto de 2023
Opinión espontánea

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