Easy to obtain on line full ex planation of cover given in plan obtained. Covered my requirements for my new car.
La empresa ha respondido
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Consulta las opiniones de los clientes
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... Ver más
La empresa ha respondido
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... Ver más
La empresa ha respondido
Simple , straight forward and easy to understand. I was getting a bit bogged down with the different options but Sura was just right.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Escrito por la empresa
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Información de contacto
1 Neville Street, LS1 4DW, Leeds, Reino Unido
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4,8
Excelente
293 opiniones
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I had 2 questions that required…
I had 2 questions that required clarification. All I got was a form. There was no need for a form, it was yes/no answers
14 de mayo de 2026
Respuesta de Sura
Dear Mr Chiddy,
I'm sorry to hear that you were dissatisfied with the service provided. The requirements for photos to be provided on Cosmetic policies is mandated by our insurers.
After reviewing your policy, I can see the document provided to you was not a "form", but guidelines which provided the answers to your questions in detail.
In line with our internal processes, your feedback has been passed on for review by senior management.
Easy to obtain on line full ex…
Easy to obtain on line full ex planation of cover given in plan obtained. Covered my requirements for my new car.
12 de mayo de 2026
Respuesta de Sura
Thank you for taking the time to leave a positive review. It's great to hear that you found the products easy to understand. We hope you enjoy your new vehicle!
Simple
Simple , straight forward and easy to understand. I was getting a bit bogged down with the different options but Sura was just right.
14 de mayo de 2026
Respuesta de Sura
Thank you Sheila for taking the time to leave such a positive review.
Respuesta de Sura
Thank you for taking the time to leave a positive review Linda.
Respuesta de Sura
Thank you for your review.
Easy to set up and realistic prices
9 de mayo de 2026
Respuesta de Sura
Thank you Ian, for taking the time to leave a positive review!
Really excellent experience with the…
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier.
Anyway. That was easily one of the best calls to a helpline I’ve ever had. With staff like that, I will return and recommend to friends. Thanks.
8 de mayo de 2026
Respuesta de Sura
Thank you for taking the time to leave a review Paul!
It's great to receive your feedback and we will be sure to pass it on to the agent involved.
Range Rover
Very easy to sort out and a very good competitive price so far very pleased
6 de mayo de 2026
Respuesta de Sura
Thank you for taking the time to leave a positive review!
Respuesta de Sura
Thanks for taking the time to leave a positive review Henry.
Respuesta de Sura
Hi James, thank you for taking the time to leave a review. We're glad you had a positive experience.
I was able to buy a 4 yr replacement…
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different options and buy.
28 de abril de 2026
Respuesta de Sura
Thank you so much for taking the time to write such a positive review Michael.
Respuesta de Sura
Thank you for taking the time to leave us a positive review.
Great price
Great price and change things online.
Unfortunately I had to cancel my policy due to the car I was buying had damage on the car and wasn’t up to standards but will be back
24 de abril de 2026
Respuesta de Sura
We're sorry to hear about your vehicle! Hopefully you can find a new one soon and we will be happy to provide you further cover.
Competitive price and straightforward…
Competitive price and straightforward to apply online.
6 de abril de 2026
Respuesta de Sura
Thank you for taking the time to leave a positive review Stephen.
Clear to understand the policy wording.
25 de febrero de 2026
Respuesta de Sura
Really appreciate the feedback, thanks for choosing us.
Helpful advice and prompt call pick up.
25 de febrero de 2026
Respuesta de Sura
Great to hear you had a positive experience, thanks for taking the time to share.
It was extremely easy to obtain a quote…
It was extremely easy to obtain a quote online, and it was very competitive. I picked them over 6 other cheaper options due to the excellent reviews. It was very easy to update my reg number online hassle-free with no added cost.
2 de octubre de 2025
Respuesta de Sura
Thank you for your kind words, we really appreciate your support!
Yes platinum gap is a good service
Yes platinum gap is a good service. I’ve had no problems with a at all understandable people on the phone and are fully recommend this service.
2 de octubre de 2025
Respuesta de Sura
Great to hear you had a positive experience, thanks for taking the time to share.
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