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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My order arrived pretty much the following day and arrived extremely well packaged. I received exactly as was advertised and it exceeded my expectations, so thank you very much the team at thunder... Ver más

Valorada con 5 estrellas sobre 5

I was a bit nervous ordering from Thunder Store as I'd never heard of them before! But went ahead due to their competitive pricing and good reviews. I received my laptop within days, and whilst it did... Ver más

Valorada con 4 estrellas sobre 5

Laptop arrived very well packaged, and seems to work as expected. Haven't worked out how to transfer old files over (a little basic instruction sheet could be helpful). I thought it was supposed to b... Ver más

Valorada con 5 estrellas sobre 5

Very helpful service and follow-up advice. This was/is greatly appreciated. I will definately recommend Thunder Store, actually have to a couple of people thinking of updating their computers.... Ver más

Información sobre la empresa

  1. Tienda de informática
  2. Tienda de ordenadores y accesorios
  3. Tienda de computadoras usadas

Escrito por la empresa

Thunder Store is your one and only destination for ex-lease, second-hand computers, laptops and other electronics in New Zealand. We pride ourselves in delivering the best possible service, fast shipping and dispatch and, of course, irresistible prices!


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

249 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Perfect customer focused company

Great service, laptop in perfect condition as described…. Wish you had another the same in stock as wife wants one the same spec. So will keep checking your store.

Thanks for the small extras as well nice surprise and daughter is very excited for Christmas.

A++

9 de diciembre de 2023
Valorada con 2 estrellas sobre 5

Bought a “gaming pc”

Bought a “gaming pc”, which couldn’t even surf the internet without freezing up let alone game, basic opening of different windows was very difficult.
Did a health check on the pc with its own hp program, which stated the processor wasn’t compatible with Windows 11.
The technician did offer some advice which we tried in the end got us nowhere.
We were told as the pc was in their opinion “in working order” when it left the store.
( Which I find hard to believe as we had installed no more than 3 programs and had a great internet connection yet the pc still froze and was slow ).
we had to pay a admin and restocking fee for a “change of mind” policy,
which we did in the end as the Company seems more interested in blaming the customer rather than accepting responsibility.

Reply:
Incorrect I didn’t 2 antivirus installed.
I never installed Mcaffe and it didn’t show up under the list of installed programs. I said it was an annoying popup not that it was installed. I had however installed Norton, Steam and attempted to install Age of Empires 2 which I gave up as it was very slow, I then uninstalled everything following the technicians advice.
I allowed a few days for both Onedrive and my microsoft account to sync.
Unfortunately The pc was still not performing as per my previous reply when i said we followed the technicians advice to no avail.
Which confirms the processor and OS compatibility as the issue not the 3 programs I installed, or my “corrupt” microsoft account, ( which i still use on my Xbox and laptop ).

27 de noviembre de 2023
Opinión espontánea
Logotipo de Thunder Store

Respuesta de Thunder Store

Hi Izold, you have purchased "budget roblox gaming pc" for 336.75 NZD which was tested with roblox game only. We are sorry it is not working fast enough to your expectations. We have done pre-shipment tests before sending it and it was working as expected without any lagging or freezing. We have installed latest Windows 11 updates without any issues before sending it out.

When you first contacted us we discovered that you had 2 antiviruses installed McAfee and Norton at the same time blaming us in doing so. We have advised several times that we didn't install this software. Our technician believed that the issue was with your Microsoft account. When you signed in under your Microsoft account it started syncing all the applications you had installed and if you profile is corrupted it can cause issues with PC performance. You also advised that you have installed Steam and tried to install a few games. It is possible that this free antivirus got installed during Steam installation or when you install other games via Steam (you have to untick a box during the installation that you don't want this software to be installed together with Steam or other games). We have advised you to uninstall unnecessary software and also check OneDrive if it's syncing which can cause additional performance issues.

However after trying to sort the issue out you got back to us and advised that you want to return this PC because "it's not fit for purpose". We respect your decision and agreed to return the PC for refund. When you make a purchase on our website you agree to our policy which we have in place to cover our expenses such us shipping cost, Afterpay fees which do not get refunded to us, setup and list the PC again for sale in the event of change of mind. When you returned the PC you have reset Windows 11, so we couldn't replicate the slowness and freezing issue.

Valorada con 5 estrellas sobre 5

Fast delivery, good system.

Fast delivery. There was a little hiccup with the system, but that was sorted out in a fast and professional manner. Would be happy to do business with them again.

25 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Beautiful lap top.

Quick delivery lap top is in great condition.love the color exactly what I ordered. Delivery was quick packaged great. Happy with performance love to do business with yous anyday. Will recommend you're great products.

10 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Great purchase

Great purchase. Quick delivery and the laptop works really well. Everything as described. Exceptional value for money!

29 de marzo de 2023

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