Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Ver más
Researched well before buying and straight got into 2 door bells and base station . Well happy as delay is marginal and comes as notyfication and not as a call . Battery seems to holding pretty well a... Ver más
S100 cameras don't always pick up movement. missed some important incidents through this. interface not the best. unifi dashboard better. fast forwarding through videos needs improving. robot vacuu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Información de contacto
4,3
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I have 2 Eufy products and neither is…
I have 2 Eufy products and neither is working effectively. A security camera which runs on solar power has shut down at the sunniest time of the year so I don't feel very secure (which is the reason I bought them). I bought a RoboVac 3 days ago and the app has gone into meltdown so I can't access either the vac or the security cameras. I phoned and asked for help (to be fair I did get to speak to someone but, judging by the quality of the phone line they aren't based in the UK) and they asked me to take a screenshot of the app on my phone and email it to them. Apparently they will get back to me. Based on my experience I would avoid Eufy products.
23 de mayo de 2026
Opinión espontánea
The Eufy Robovac x9 No replacement accessories
The Eufy Robovac x9 is relatively good. A few glitches with mapping. Sometimes it looses it positioning particularly in areas with large windows or a lot of sunlight. Biggest fault is you can't get accessories for it. I've a service message for a new brush guard and the parts can't be sourced. Very dissapointing. Recommend when researching Robo Vacs to check availability of accessories.
21 de mayo de 2026
Opinión espontánea
Respuesta de Eufy
Thank you for your honest and detailed feedback about the X9. I sincerely apologise for the inconvenience you have experienced — both with the mapping glitches and, more importantly, with the lack of accessory availability.
Regarding the brush guard:
I am pleased to let you know that we now have limited stock of the X9 brush guard available. Please contact our after-sales support team directly.
Regarding the mapping issue near windows:
The robot's laser sensor can be affected by strong direct sunlight, which may cause temporary positioning issues. If possible, closing curtains during cleaning cycles in sunlit rooms can help improve navigation stability.
We take your feedback about accessory availability very seriously and have already escalated this to our supply chain team to ensure the X9 accessories are properly stocked going forward.
Thank you for bringing this to our attention — it helps us improve for all customers.
eufy team
The battery is awful
The product works great- the battery however is not fit for purpose - even with only a few features switched you’ll be lucky to get a week out of it. The best I’ve got so far is 3 weeks and to achieve that I had to switch all features off so it’s just a doorbell and that’s it - Avoid
25 de julio de 2025
Respuesta de Eufy
Thank you for reaching out to us. We sincerely apologize for the inconvenience you have experienced with the battery life of your device. We understand how important reliable performance is, and we appreciate your patience while we work to resolve this.
To help optimize the battery performance and extend its usage time, we kindly recommend following these troubleshooting steps:
1. Adjust the doorbell's angle to minimize unnecessary motion triggers from passing traffic or street activity.
2. Shorten the motion clip length if you notice significant blank footage after each event recording.
3. Increase the re-trigger interval between recordings to reduce frequent wake-ups and conserve power.
4. Limit the use of Live View, as continuous streaming and real-time playback consume additional battery.
5. Reduce the motion detection sensitivity to prevent the camera from recording minor or irrelevant movements.
6. Configure Activity Zones to focus only on relevant areas, which helps prevent excessive clips and false alerts.
7. Ensure the Wi-Fi signal strength at the doorbell's location is at least 3 bars, as a weak connection forces the device to work harder and drains the battery faster.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you again for your understanding and cooperation. We are here to support you every step of the way.
The product is terrible and doesnt last more than 2 years.
Do not buy from Eufy if you expect your outdoor hardware to last longer than a year.I purchased a Eufy solar panel that completely stopped working after just 2.5 years of normal use. When I contacted customer service, they flatly refused a repair, replacement, or partial refund, hiding behind their strict 12-month commercial warranty.When I escalated the issue to the Customer Service Manager (Shane), I was given a convoluted response that completely misinterprets UK consumer law. The company openly admitted that after 12 months, they expect the consumer to pay for a professional independent engineer's report just to prove a £34.99 solar panel has an inherent manufacturing defect. They then had the nerve to offer a 20% discount coupon to force me to spend even more money replacing their broken hardware.Under the UK Consumer Rights Act 2015, goods must be durable and fit for purpose. An outdoor security solar panel failing completely after 2.5 years does not meet the legal standard of satisfactory durability.Eufy clearly cares more about their rigid internal corporate policies than complying with UK statutory consumer rights or ensuring customer satisfaction. If you want a security system backed by a company that respects the law and builds durable products, look elsewhere. Absolute waste of money.
14 de mayo de 2026
Opinión espontánea
Respuesta de Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Eufy doorbell woes…
Eufy doorbell woes…
Everyone keeps asking if our doorbell works!!! I tried it, pressed and waited, 10 seconds later it rang, a whole 10 seconds between press and ring, wow… for info, battery 90%, distance to homebase 3feet… wireless, yes… utter rubbish, yes.
Anytime something is up with Eufy product, firmware or app they get the customer to jump through hoops looking for a solution to an issue created everytime there is an update to any of their products.
Diabolical company they are now, no longer worth bothering with.
As can be seen, standard reply from Eufy AI… I despair, sadly the Eufy name no longer stands for quality and customer support, just a cash grab.
15 de mayo de 2026
Opinión espontánea
Respuesta de Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Eufy S210 Chimes almost inaudible even at maximum volumes
Eufy S210 . Good picture quality but let down by very weak chime volume. Even at 15/20 feet it is very difficult to hear even when set at maximum level. Very disappointing that no additional chime units can be added to allow for all over property audiobility. Now having to consider what to do next as to the way forward. Eufy response didn’t actually address the reason for the review which is that the CHIMES even at FULL VOLUME are still very quiet with a Decibel of between 40 and 50 where as it really needs to be around 75 to 80
11 de mayo de 2026
Opinión espontánea
Respuesta de Eufy
Dear Customer，
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the low chime volume on your device. We understand how important clear audio is and would like to assist you in resolving this issue.
Please try the following troubleshooting steps:
Check Phone Settings:
Turn off Bluetooth on your phone to ensure audio is not being routed to a Bluetooth device.
Set both Media Volume and Call Volume to the maximum level.
If you are using headphones, please disconnect them temporarily and test the sound again.
Reset Device and Test:
Press and hold the Sync button on the device for 10 seconds to reset it (please ensure any important recordings are saved before resetting). After resetting, re-pair the device and test the volume.
Open the live stream and start a manual recording. Gently tap the top of the doorbell and check the recording to see if the sound is captured. This will help verify if the microphone is working correctly.
Hardware Check and Support:
Inspect the doorbell speaker for any dirt or obstructions. Clean it gently if necessary and test again.
If the issue persists after trying these steps, please contact us at uk.support@eufy.com, and we will ensure your issue is addressed promptly.
Thank you for your patience and cooperation.
Warm regards,
Eufy Customer Support
Not good ive gone back to a ring one…
Not good ive gone back to a ring one with subscription!!
26 de febrero de 2026
Respuesta de Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Solar powered eufy camera works…
Solar powered eufy camera works exceptionally. Highly recommended.
6 de marzo de 2026
Worst Experience with Eufy/Anker
I loved Anker's tech, so I assumed Eufy would have the same outstanding quality. But after spending almost £323 on the Homebase S380 and 5x Indoor Cam E220, I can say for sure that I am never bying from Eufy or any Anker affiliate ever again.
The hardware is amazing, don't get me wrong, but the software leaves a lot to be desired. The cameras video recording turns off randomly and won't come back on until a factory reset is done, or they'll randomly go offline for up to two hours or more. The homebase can only reliably seem to work with a doorbell and two cameras, anymore and the offline issue comes back.
I have been talking to their support and trying the solutions they offer for a few weeks now, with no real progress on keeping my other three E220's online and fuctioning with the homebase.
6 de mayo de 2026
Opinión espontánea
Respuesta de Eufy
Dear Customer，
We sincerely apologize for the inconvenience you have experienced with your camera. Regarding the issues you mentioned, please follow the troubleshooting steps below:
1. Random Pausing During Recording Please note that for the T8410 model, continuous recording is only supported at 1080P resolution. It cannot be enabled when recording in 2K resolution. This limitation applies regardless of whether the camera is connected to the HomeBase 3. We recommend switching the resolution to 1080P if you require continuous recording.
2. Random Offline Issues If the Home app indicates the camera is offline, please first check the eufy Security app and the camera's status light:
If the eufy app does not show the camera as offline, or the status light is not flashing red, this may be related to the iOS system.
If the eufy app does show "Camera is offline," please proceed with the following steps:
Step A: Check the Status Light
LED is off:
Ensure you are using the original 5V-2A power adapter.
Verify that the power outlet is functioning correctly.
Check that the power cable is securely connected at both the adapter and camera ends. Try unplugging and replugging them.
LED is solid purple for more than 2 minutes:
Unplug the power cable and plug it back in.
Once powered on, press and hold the "SYNC" / "SETUP" button for 10 seconds to reset the camera.
LED is on, but not solid blue or solid purple:
Press and hold the "SYNC" / "SETUP" button for 10 seconds to reset the camera.
Step B: If the Status Light Appears Normal
Pull down to refresh the device page in the app.
Unplug the camera, wait a moment, and plug it back in to restart it.
If the issue persists, please try setting up the camera again from scratch.
If you need further assistance after trying these steps, please let us know. We are here to help.
Warm regards,
eufy Customer Support
Love these cameras .got my parents to…
Love these cameras .got my parents to get them and few friends .we all love them well done eufy
2 de marzo de 2026
Good product but having trouble with App
Good product but having great trouble with their new 'improved' app. In particular, integrating 3 products on the app.
1 de diciembre de 2025
Respuesta de Eufy
Thank you for your feedback! We're glad to hear you're enjoying the product itself, but we sincerely apologize for the trouble you're experiencing with the new app, especially when integrating multiple devices.
We'd love to help resolve this for you. Could you please share more details about the specific issues you're encountering? For example:
Are the devices failing to connect, or do they disconnect frequently?
Are you having trouble navigating between the 3 products in the app?
Are you receiving any specific error messages?
Alternatively, you can reach our support team directly at uk.support@eufy.com or through the in-app chat, and we'll be happy to walk you through the setup step by step.
Thank you for your patience, and we look forward to getting this sorted out for you!
Im pretty happy with the robot cleaner
Im pretty happy with the robot cleaner, it does a fairly good job, however on occasions there are bits that have not been picked up which should have been. Overall I would recommend as it saves a lot of time and is nice to come back to a clean house.
26 de julio de 2025
Product Not as Described
Having purchased the Eufy S3 Pro 2 camera kit and base station, I realised after 5 months of use that the camera’s battery capabilities are not as advertised. After repeatedly going back with my concerns to Eufy and following their supposed resolution suggestions, I requested a full refund as the product is not as advertised. They started with a 30% offer -since increased to 50% - but don’t appear to believe I have a right to return the products and receive a full refund despite their misrepresentation.
2 de marzo de 2026
Respuesta de Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Easy to install and operate
Easy to install and operate. Picture quality excellent.
26 de febrero de 2026
Security camera purchased
Bought a camera as a Christmas present and it’s so good. The fact you don’t need a subscription either is such a bonus - camera feed is so clear and picks up sounds clearly.
16 de noviembre de 2025
Very imprSimple, Smart, and Reliableessed with Eufy
Very impressed with Eufy. Affordable, reliable, and designed in a simple but professional way. Everything is easy to use and works exactly as expected. Great value for money.
14 de marzo de 2026
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.