Victory Curtains and Blinds Opiniones 782

Ken was absolutely fantastic from start to finish. He arrived right on time and immediately put me at ease with how knowledgeable and organised he was. He walked me through all of the options in a really clear, practical way and took the time to understand exactly what I wanted for my space.

Every question I had — and there were quite a few — he answered quickly, confidently, and with genuine care. Nothing felt rushed or sales‑y; he was simply focused on helping me make the right choice. His advice on layout, materials, and functionality was incredibly helpful and made the decision so much easier.

I placed my shutter order last week and I’m genuinely excited for the installation. If the installation experience is anything like the consultation, I know I’m in excellent hands.

Thank you so much, Ken, for your professionalism, patience, and all of your help. It made the whole process so easy!

Very helpful in every aspect of the experience, from the initial visit for our quote, to the chap checking/confirming measurements, to the chap installing our new drapes. Everyone involved were absolutely pleasant and professional. Have no hesitation in recommending this service to everyone.

Our whole experience was flawless from start to finish.
Our consultant Jim was very friendly and easy to deal with.
Will definitely deal with him again for future purchases.
Thank you for out lovely curtains and blinds.

We did not like that we had to pay prior to the work being carried out, and it took some time for the appointment to acknowledged.

Wait time for one sheer curtains over 5 months , no communication, customer support very difficult to contact, and when you do they are dismissive and can’t give any information on installation dates you just have to wait wait wait for a text message telling you you date giving just 3 days notice , if the date doesn’t suit , a further wait of at least another 3 weeks !!!!

Excellent quality with professional experienced staff.

I ordered blinds and curtain sheers. Throughout this process I was the one chasing Victory for my product. When I first called chasing up my blinds, I was advised they had been in the workshop for 1 week, why was I not contacted on their arrival?. On installment, the blinds had lifted my window board off the wall as they didn’t use a big enough screw. Reporting damage, I didn’t hear back for weeks. Again, I had to be the one chasing Victory. I called chasing up my sheer curtains, again to be told they had been in the workshop for 1 week. The day of instalment, I hadn’t heard from the technician with a time of arrival, it was midday by this point. I called once again and chased this up. Technician arrived by 2:30pm, of which he advised me that Victory were unable to locate the correct brackets. So it was not installed on this day. He told me Victory rescheduled for the following week, I was not made aware of this new date - no communication from Victory! Very disappointing, poor customer service, poor communication.

NEVER EVER CHOSE THIS FRAUD COMPANY! please spare yourself from waste of time, unprofessionalism, ignorance . Sales person measured wrong, instal day came after me chasing them as never heard back after money paid- waiting around for tech to come and he is not able to drop thru tiles so had to leave . ( one job) . Then chasing them ( while being on hold longer than government places ) to get someone to come and finish - finally booked it - without telling me and just found out only cos I rang again. Second try - only to find out - one window blind is wrong size and the other window they lost second blind roll . Not to mention sales person lied about the way blind will be installed and got the battery on a wrong side. It’s like you would not be able to mass it up if you wanted on purpose in so many areas. Getting involved with this company is biggest regret. And they are not cheap. Office of fair trade is next step.

Job is not completed - tried numerous time to get get someone to finish as stated which has implications with other trades. Will need to source solution from someone else at our expense. Never ever recommending victory blinds

At this stage, as much as the product could be good, but not much better than many other retailers (especially if you do not need special sizes) we still have a blind on the floor for the past 9 months as no one is completing installation .
PLEASE NEVERR PAY BILLS unless jobs are competed

come on time explained what we were getting got blinds to match other units in the village in line with body corporate rules

Salesman made errors with measurements on first go in december. Technician arrived in Late January and installed the wrong size curtains. The curtains were way too long and draping very low to the floor. Technician blames it on the salesman’s measurements. 2nd technician came 8 weeks later to fix with new fabric and the curtains looks worst than the first mistake. The curtain levels on the bottom are so uneven, some parts touching the floor and some sits 1cm up. I have made it clear I wanted 2cm up when I spoke to Salesman Ken. Called back Victory Curtains & Blinds and request they fix these uneven curtains. We are near April and So much time have been wasted following up with this company, issues are still not fixed. The technician has absolutely no attention to detail. How can they install the curtains so unevenly and still walk away ticking off “job done”.

So happy for Victory Blinds that they are doing so well they can't be bothered getting back to me with a quote after a week. Guess an $11000 plus blind and curtain package isn't worth their time.

Fiona was very professional and helped us decide on colour and fabric for two Roman Blinds.
Pascal who installed the blinds was very efficient , kindly dusted down top of window frame then installed the blind.
He took away the rubbish and left bedrooms nice and clean.

I had a great experience with Victory Blinds Brisbane. It was so easy to make an appointment and Cameron provided excellent advice. Ian was our installer, he let me know when he'd arrive and installed the blinds perfectly. The whole experience was hassle free.

They used to be good - bought several blinds through them, but definitely will not be a returning customer in the future. Motorised blind lost its programming and technician came out and fixed it. Said it should not happen again - but it did. Rang at the end of Jan and was told a new part would be ordered in. I rang back at the end of February to find out about progress only to be told that due to a mistake, the part hadn't been ordered at all. I rang in March and was told that the part arrived the previous day and that a technician would be booked for Mar 17. Took a day off work on Mar 17. I tried to ring to find out approx time that the technician would arrive. I was kept on hold for over a half an hour, and three calls later, I find out that the technician had called in sick and wouldn't be coming out. No attempt by Victory Blinds to let me know this. The phone system and on-hold process is appalling and communication processes are poor.

This company does not care for their customer, only interested in payment and then fail to deliver
Spent close to 20k on curtains, blinds and shutters to receive a curtain that was dragged through dirt and then installed, called customer service and was told to email, no response. Followed up and was told it would be taken care of but nothing happened. When shutters finally arrived I reluctantly made payment to only receive half of them due to their site measure being wrong. A week later one of the sheers has broken off the track due to a dodgy install (track was joined and not in alignment) I don’t believe this amount of investment in new product would only last 3 months use
Disgusting, DO NOT CONSIDER DEALING WITH THESE RIP OFF MONGERS. Totally in trustworthy company

Beware public, if ever you need your blinds repaired by these installers, you're in for a big surprise.. and not a good one! Have been waiting for a tiny part to repair my blinds (which were purchased and installed by Victory Curtains and Blinds) since September 2025. Have paid them in full for the part and repair, but still no joy. The last communication was an email from them in January, and still nothing after making numerous phone calls. Perhaps they have closed down? Or is this just exceptionally bad service?

Smooth experience from start to finish and quality products.