WeAre8 Opiniones 419

Respuesta de WeAre8

23 jun 2025

Hi there,

Thanks for sharing your feedback. We’re really sorry to hear you feel let down, that’s never what we want for anyone in our community.

We’ve sent you several emails regarding your payout and account, but it’s possible they may have gone to your spam folder. Please check there, as we want to make sure you have all the latest updates.

Our moderation decisions are always made with the goal of keeping WeAre8 a safe, respectful space for everyone. We know that conversations can get heated, but we have to remove any comments that go against our community guidelines — even if the intent was well-meaning.

In terms of your payment, we completely understand your frustration. As of now, all payments requested before the 30th of May have been processed. If yours was requested on or after the 1st of June, it is unfortunately still delayed. We're truly sorry and are working to get everything back on track as quickly as possible.

We really appreciate how you’ve been using your earnings to help others — it’s people like you who make the WeAre8 community so powerful.

Warmly,
The WeAre8 Team

Respuesta de WeAre8

23 jun 2025

Hi there,

We’re really sorry to hear you’ve had this experience — that’s absolutely not the impression we want to leave. We genuinely do respond to every message we receive, whether it's through the app or by email. If you haven’t seen a reply from us, it may have gone to your spam or junk folder (especially if you’re using Hotmail, Outlook, or Live, as they recently updated their spam filters).

We always want to help, and it’s important to us that everyone in our community feels heard and supported. Please feel free to reach out again at support@weare8.com so we can get things sorted for you.

Thanks again for flagging this, and for being part of WeAre8.

Warmly,
The WeAre8 Team

Respuesta de WeAre8

18 jun 2025

Hi there,

Thanks so much for reaching out and sharing this. On some EE and BT devices, the WeAre8 app was preinstalled as part of a past partnership to make it easier for people to discover the platform — but no account would have been created unless someone chose to sign up.

We totally understand how frustrating it must feel to have an app appear on your device without your request. While we don’t have control over how apps are preloaded on phones, your network provider should be able to guide you on how to remove or hide the app if you prefer not to use it.

We’re really grateful you took the time to share your feedback, and we’ll pass it on to the right teams. If there’s anything else we can help with, please don’t hesitate to get in touch.

Respuesta de WeAre8

13 jun 2025

Hi Glenn,

Thanks for your message, I'm really sorry for the confusion.

The ads you saw were likely our new charity ads. These don’t add to your wallet, but instead send most of the brand’s payment directly to good causes. They’re totally optional, and your usual paid ads will always come first when they’re available.

If you ever want help spotting the difference or have questions about your account, feel free to reach out to us at support@weare8.com. We’re happy to help. 💛

Respuesta de WeAre8

13 jun 2025

Hi there,

hanks so much for your review, and we're really sorry for the wait you've experienced — we know how disappointing it feels to be left hanging for a payment.

While our partnership with EE has now ended, the app is still very much active. We're working hard behind the scenes to bring more paid brand ads to the platform and get all outstanding payments out to Citizens as quickly as possible.

If your payout was requested over a month ago, please drop us a line at support@weare8.com so we can check on it for you. We truly appreciate you being part of the WeAre8 community 💛

Respuesta de WeAre8

13 jun 2025

Hello Robert,

We’re so sorry to hear about your experience, especially given the stress of being a victim of fraud. That’s an incredibly difficult situation, and the last thing we’d ever want is to add to your frustration.

For security reasons, we do have strict processes in place when updating account details like phone numbers. Please email us at support@weare8.com and we’ll personally look into this for you. We’ll do everything we can to help you access what you’re owed.

Thank you for flagging this, and again, we're truly sorry you've been left feeling this way. 💛

Respuesta de WeAre8

13 jun 2025

Hello there,

Thank you for taking the time to share such a detailed review — and we're genuinely sorry to hear how disappointed you’ve felt, especially after being with us for so long.

We completely understand your frustration around recent delays to payouts. We know it’s not what you expected, and it’s not the experience we want for any of our Citizens. The delay in payments has been due to a significant internal backlog, and while we’re now actively catching up (with payments up to 18th May processed), we appreciate that the wait has been far too long for many.

As for the ads you’ve seen recently that haven’t added to your balance — these are part of our new charity ads feature. They don’t affect your wallet, but instead send most of the brand’s payment directly to important causes. These ads are completely optional, and when paid brand ads are available, they will always be shown first in your feed with clear labelling and a payment confirmation at the end.

We’re also continuing to build out the platform, including the social side, but we hear your feedback loud and clear — and we’ll pass it on to the team. We never want anyone to feel forced into an experience they don’t enjoy.

We're truly grateful for the time you've spent with us and for your honest feedback. It helps us grow, improve, and be more transparent with the community we care deeply about. 💛

Respuesta de WeAre8

13 jun 2025

Hi there,

Thank you for your honest feedback — and we’re genuinely sorry that your experience with WeAre8 has changed so much over time.

It’s amazing that you’ve earned over £120 through the app, and we completely understand how frustrating things have been recently. There’s no excuse for the payment delays, and we’re truly sorry for the impact it’s had. We are working hard to get all outstanding payments processed as quickly as possible.

You're right that things have been quieter — we’re actively working to bring more paying brands onto the platform so that there are more earning opportunities for everyone again.

We’re so grateful you’ve been part of the WeAre8 community and we’re truly sorry to be losing your trust. If you do decide to close your account, we completely respect that — but if there’s anything we can do to help turn things around, we’re here. 💛

Respuesta de WeAre8

13 jun 2025

Hi Andrew,

Thank you so much for sharing your thoughts — and we're really sorry for the disappointment caused by the current payout delays.

We understand how frustrating it is when expectations aren’t met, and we’re working hard behind the scenes to get things back on track. We’re also updating the messaging in the app to better reflect the current situation so it’s clearer for everyone.

Just to clarify around the new ad format: the charity ads are an optional new feature. When you watch them, the majority of the money from the brand goes directly to charity — helping support incredible causes around the world. You’ll always be able to tell them apart, as they don’t include a payment or questions at the end.

Thanks again for sticking with us — your support means the world as we work to improve things. 💛

Respuesta de WeAre8

2 jun 2025

Hi there,

We’re really sorry to hear this — we understand how frustrating and disappointing it is to be waiting for such a long time for your payment.

While we can’t give an exact date just yet, please rest assured that your payment hasn’t been forgotten. We are actively working through a backlog and doing everything we can to get funds out to Citizens as quickly as possible.

We know this situation has understandably shaken trust, and we’re working hard behind the scenes to make improvements so that delays like this don’t happen again.

Thank you for reaching out to our support team — and if there’s anything more we can do to support you in the meantime, please don’t hesitate to get in touch again.

– The WeAre8 Team 💛

Respuesta de WeAre8

14 abr 2025

Hi Kit! Thank you so much for your kind review. We're thrilled to hear you're enjoying WeAre8, the community, and the mission behind the app — that means everything to us. We really appreciate your support as we continue to grow. You mentioned a few glitches, if you get a moment, we’d love to hear more so we can look into them. Feel free to reach out to us directly through the app or via our support email. Thanks again for being part of this journey!

Respuesta de WeAre8

14 abr 2025

Hi Teta! Thank you so much for your review! We're glad you had a genuine and positive experience on 8, and we're so grateful that you're a part of this community. If you ever need anything or have more feedback, we're always here for you!

Respuesta de WeAre8

21 mar 2025

Hi there, thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that WeAre8 has been a helpful platform for you and your wife. It’s great to know that the payouts have been useful, and we truly appreciate your support for both the rewards and the charitable causes we aim to support.

We’re also grateful for your understanding of how the ad system works. As you mentioned, the more Citizens engage, the more opportunities there are for ads, which helps everyone earn rewards and keeps the platform going strong.

Your feedback means a lot to us, and we’re excited to continue growing alongside people like you who truly see the value in what we’re building. Thanks again for your support - it’s truly appreciated!

Respuesta de WeAre8

18 mar 2025

Hi Caz. We welcome open discussions on our platform, but we have a zero-tolerance policy for racism and hate speech. Your account was removed due to a violation of these guidelines, rather than for simply expressing an opinion.

We strive to create an inclusive and respectful community where all users feel safe and valued. We appreciate your feedback and encourage all discussions to be conducted in line with our community standards.

Respuesta de WeAre8

4 feb 2025

Hi Rachel, thanks so much for your review. You will see less ads than usual at this time of year. Please rest assured, we're gearing up for the new campaigns of 2025. We've already pushed a few ads live, and there'll be even more to come soon.

Your support means everything to us, and we kindly ask for you to stick with us as our sales team work hard to bring more brands onto the platform.

Please don't hesitate to reach out to our support team if you need help with anything else. You can contact them directly in the app, on the website or by emailing them on support@weare8.com.

Respuesta de WeAre8

10 feb 2025

Thank you so much for the support! You really get it. We're so grateful to have you with us on this journey. We truly appreciate Citizens like you who understand our mission. You're absolutely right—more support helps attract advertisers, which benefits everyone. We're working hard to bring in new campaigns, and with a strong community, we can make this platform even better together!

Respuesta de WeAre8

27 ene 2025

Hi Gordon, we're so glad that WeAre8 earned you a nice bit of pocket money, and we hope you'll stay and support us.

You'll see less ads at the minute but it's not due to an algorithm. Our sales team have wrapped up last years campaigns, and are working with brands to get new ads onboard for 2025. There have already been more ads added to the app in recent days, and there'll be even more coming soon!

Our founder, Zoe Kalar, is determined to flip the way advertising works which currently sees hundreds of billions of dollars going into the pocket of tech giants. Instead, she wants to redirect some of that money back to you, and people like you. Instead of just showing you ads without paying you like on other platforms, we're the first social media platform that pays you for watching ads.

We've already grown so much since we started but big change takes time, which is why we need your support. You matter! Every action you take on WeAre8 has an impact. The more people coming together on 8, the faster we'll be able to grow, and the quicker we'll get even more money in your pocket.

Respuesta de WeAre8

Actualizada el 22 ene 2025

Hi Richard,

Wow, thank you so much for your amazing review! We’re thrilled to hear you’ve had such a positive experience with WeAre8 and that you’ve earned £250 over the past two years – that’s fantastic! 🎉

Your support means the world to us. We’re always working to make the platform even better, and we’re so glad to have you as part of the WeAre8 community.

I hear you about the direct to mobile payout option. We know it was a convenient option for a lot of Citizens - please know, we're constantly thinking up and working on improvements of the app and adding new payout options is high on our list.

Thank you for sharing your feedback – here’s to many more great moments ahead!

Warmest, Erica.

Respuesta de WeAre8

21 ene 2025

Hi Philip,

Thanks for sharing your feedback – we’re sorry to hear you’re feeling disappointed, and we’d love to clear things up!

While we don’t promise 8 ads per day, we’re always working to bring as many opportunities as we can to our community. It’s a bit quieter right now as we kick off the new year, but our sales teams are hard at work lining up new campaigns – so stay tuned!

We’re passionate about creating a positive space where you can make an impact and get rewarded for your time. If you’ve had any issues with customer service, please don’t hesitate to reach out to us at feedback@weare8.com – we’d love to help and make things right.

Thanks for giving WeAre8 a try – we’d love for you to stick with us as we grow! Warmest, Erica.

Respuesta de WeAre8

3 ene 2025

Hi there, happy New Year! I'm sorry to hear you're having trouble in the app. Our support team ensure a response to everyone so please make sure to check your spam/non primary folders. Please feel free to reach back out by emailing directly on support@weare8.com.