Georges Cameras Opiniones 79

Friendly staff, great product range and sharp pricing. Responsive customer service with honesty and integrity.

On October 3 I bought a flash unit from a very helpful and nice guy named Ricky at George's Camera Store. I didn't get around to actually using the unit till today, October 20. As I took a 2 hour train ride down to Sydney for a photo project, I read the instruction manual and discovered that the battery indicator did not work per the instructions, so I decided to pop into George's to solve the problem. The first salesman I spoke with, who was dismissive and quite rude, told me devices using AAA batteries don't have indicators. I told him I have a compact camera (Canon Powershot) that runs on AAAs and there is an indicator. He then said the 7-day period was over, but this was a warranty issue and I just wanted credit to buy a different flash unit. He then referred me to the manager, a tall person from whom grim, arrogant un-helpfulness spilled forth like an overflowing sewer. He gave me the same BS line, ignoring my compact camera battery story completely, and added there was a mark on the unit, which I'm still searching for. In the end, there was no satisfaction or logic to be got. I thought I'd found my new camera store; I haven't. Goodbye to George's.

Do not be fooled by the cheap prices on the Georges Cameras website.

You are charged a “handling fee” on top of shipping for online orders, which is not disclosed until payment, often cancelling out the savings you think you have made on your purchase.

Items are falsely shown as in stock on the website, the items are not in stock and it will take George’s several weeks to order them from the supplier before they can be shipped to you, if not longer.

Items that are actually in stock still take a week to even be dispatched by Georges, they claim shipping times take 3-7 days but in reality it will be at least two full weeks before you receive your order (if you are lucky).

Customer service is extremely slow to respond to support inquiries, if you then reply to their response you will not get another response and you will have to submit a new inquiry to continue the conversation about what is happening with your order.

Customer service staff will also blatantly lie to you about the status of your order and when it will be shipped. In response to my first inquiry, I was told my items were in stock and would be shipped the next day, they weren’t in stock, they weren’t shipped, it took another three days and another inquiry before I was told the truth.

To make things worse, if you inquire about the delay in the dispatch and shipping of your order, and customer service finally admit they do not have the items that you ordered in stock, customer service staff will then try to make you switch from the “in stock” item you have ordered that is not actually in stock, to a different, more expensive item and have you pay the difference.

If you challenge staff on why an item that was shown as in stock on their website, then later confirmed in writing as in stock by customer service, is not actually in stock, they will just brush it off and say it was a “stock error” and deny any responsibility.

By the time you place your order, inquire with customer service about its delay, wait for them to respond, go back and forth with them on the issue until they finally admit the truth, obtain a refund (which takes up to 10 days), then order the items you needed from another business, you are going to be waiting weeks if not months before you actually receive the items that you set out to purchase.

If like me, you bought the items because you needed them for an upcoming trip, you are completely screwed.

Essentially, Georges undertakes deceptive and unethical business practices in order to obtain a financial advantage over their competitors, (much the same as Digidirect) and they should be avoided at all costs.

I’ll never purchase another item from Georges Cameras and I recommend you spend your money elsewhere, at a reputable retailer.

***EDIT***

After posting this review I was contacted by Alexander Langley, the head of sales at Georges Cameras, who attempted to bribe me into removing my review with a store credit.

Take a quick look at the genuine reviews on the Trustpilot or Product Review websites, this is not an isolated incident, it is a frequent occurrence.

It is undoubtedly clear that Georges is deliberately lying about stock on their website and practicing “drop shipping”. I am lodging a complaint with the ACCC as a result of this incident

I was advised by staff that the lens was in stock at their Chatswood warehouse and available for pickup prior to placing my order. After completing the purchase online, I requested an ETA but never received a clear response. Weeks later, I received an email stating the item was ready for collection from their Sydney store. Upon arrival, I was told the additional filters had been forgotten and I’d need to either pay $10 for shipping or continue waiting. Extremely disappointing experience — I wouldn’t recommend go elsewhere

just spoke on the phone to one of your staff members and was advised that you are unable to fulfil my order fully.

I was then told that even though you cannot provide me the lens, I would have to pay a restocking fee for the grip I purchased.

This is ridiculous as you cannot fully fulfil this order.

It is unbelievable that you think you can get away with doing this to your customers.
I have not picked up any of the items yet and wish to cancel this order.

It is very disappointing after all these years being your customer to be treated like this

Ordered a lens filter in late August 2024. The website said it was in stock and I received an email a few days later which said that it was being shipped shortly. I had paid priority shipping to ensure it got to me before I left to go overseas a couple of weeks later. It never arrived before I left. I finally received it over six months later in mid March 2025. Absolutely appalling. So glad it wasn't anything more significant or more expensive. Avoid them like the plague.

When you call up interested in a product that’s not in stock or requires ordering, Georges Cameras gives the same generic response: “4–6 weeks” for delivery. "Are you sure?" you ask, "Yes" they respond. Sounds reasonable—until 9 weeks pass and you’re suddenly told “we have no ETA on your order.”

What does that even mean? A business has no clue whatsoever what is happening with an order that they cannot provide an ETA?!

Why is post-sales communication so poor—especially for customers spending thousands of dollars? Why is it so hard in 2025 for a business to provide basic updates, communicate delays, or explain what's going on? The sales lies need to stop!

Instead, they wait until you’re frustrated and emailing the brands you bought directly to ask them about orders made before giving you the real story.

This feels like a game of sales:
You ask about a product.
They say “4–6 weeks.”
They send a quote and invoice.
You pay.
Then… silence. *Sounds of crickets*

Weeks later, they admit they still don’t know when your order is coming.
Really? No ETA at all? Am I waiting 20 weeks? 6 months? A year? "We do not have a confirmed ETA for its arrival."

Update: cancelled order and got a refund, total waste of time!

They just take the sale and leave you in the dark. That’s what Georges Cameras does.

Be mindful of this business. I won’t be ordering from them again.

I ordered some items which were in stock on the website, and got an email stating ‘ready for collection’ the next day.

I think a lot of the people who write bad reviews for this shop have placed orders for things that were not in stock at the time. Definitely look at the details.

Staff in store were helpful and answered my questions with patience and understanding. It was also SUPER busy in the shop. Took about 5 minutes to get assistance from a staff member (and they had heaps of people working) because they were packed with customers. Slightly chaotic but they clearly know their product knowledge very, very well.

Ordered 4 things 10 days ago, after a few days they emailed to advised the were out of stock of 1 thing which I advised them to swap out for a cheaper but similar product, they did not refund me the difference, then yesterday, 9 days later I get an email stating they are out of stock of 3 of the items now to which I replied cancel the order, as is my right in Australia, they replied saying they would charge me a 10% fee for cancelling an order they didn't have and could not fulfil, obviously I said absolutely not and I have every right to expect a full refund, not only did they ignore me but today they sent 1 of they items just to be smart.

Wish I had read the reviews before buying anything from this company,ordered camera film on the 8th Dec 2024 it is now Jan 10th 2025 and I am still waiting,no response from 2 emails sent … never again 😤

Do not buy from this vendor… I have just spoken to customer service about my order, which I paid ‘express shipping’ for. There is nothing express about it. It’s meant to be 1-4 days, so given I placed the order one week ago, it should have arrived. However, I’ve spoken to customer service and they have informed me that although the product is in stock, it hasn’t been transferred to the warehouse, which means it won’t get shipped until Monday. I’ve informed them that I leave the country on Wednesday but no consideration has been made and now I face the possibility of my lens arriving when I’m outside the country, with no means or returning it.

Absolute joke of a service.

I initially contacted them inquiry about a particular BenQ monitor, most companies out of stock.
Georges said low stock and to contact them.
Last Saturday I phoned and was told due in couple weeks from supplier. So I thought I'd stupidly pay but was told couldn't take payment.luckily misplaced my bank card.
Yesterday I phoned after work. Yayyyy they had one. Couldn't take payment over the phone but would send invoice and link. This made me nervous.
They emailed the invoice straight away but I noticed incorrect BenQ model, so I tried phoning but wouldn't pick up.
Emailed them back but guess what ? No response!
Managed to order elsewhere.

AVOID AT ALL COSTS! I placed an order a month ago with 'Express Shipping'. 17 days later they sent me one third of my order. ZERO customer support. No reply to emails. (I've sent 3 emails to support over 3 weeks) No phone support. (I tried over 10 times, no answer) No reply on Live Chat. (I've been waiting over 1 hour, queue position hasn't changed).

ITEMS THAT ARE LISTED AS 'IN STOCK' ARE NOT!

The items I'm yet to receive are still listed on their website as 'in stock' with both 'Express' and 'Same Day' shipping available.

DO NOT ORDER. They will take your money and then ignore you.

I WISH I'D CHECKED TRUSTPILOT BEFORE ORDERING.

Sounds like many others have fallen for the same scam.

Do yourself and favour and AVOID AT ALL COSTS!

DO NOT BUY.
They displayed an item as in stock. When it was never sent I was told it was '...heavily backordered...it will be at least 3-5 months away'. Now they are refusing to refund the $3,000 to my bank account. Considering the item was heavily backordered I believe this was a malicious business practice to trap new customers. Very unethical, huge headache and waste of time.

Ordered a lens ($1800) on 13th December. Made an initial inquiry about delivery and told "before Christmas". Nothing arrived. Checked again on 31st December and told "been a delay" Lens (allegedly) in store but has to be sent to the wharehouse for dispatch. Told to expect it "some time next week". Informed the sales rep that I had missed the opportunity of using lens over Christmas and I was going away Thursday this week. Response "Oh that's too bad." I mentioned that there was no advice provided at time of ordere there was a delay in dispatch - response - "Oh I don't know why you werent informed."

Have cancelled the order and will be watching for how long it takes to get a refund....most likely longer than the purchase!

I note this is not the first review where customers have not received their goods in a timely manner.

I would not recommend this store to anyone doing online purchase.

Ordered a camera around 3-4 weeks ago (was so excited at the time), turns out it wasn't actually in stock and when I used the live chat option today (30 min wait) I was informed that the wait time could extend up to another 4-6 weeks due to the stockists being closed, but this was only an approximate. The one positive was that when I requested a refund in the chat this was handled very quickly by the representative (Conor).
* NEGATIVES: 1. The live chat (which I used twice since my order was placed) can be up to 30 mins wait for someone to jump on. 2. The phone number for Georges' doesn't even connect when you call it (I tried about 10x on different days with no success). 3. Lack of transparency on the website about approx. wait times for shipping of the order or when it will next be in stock.
* POSITIVES: Refund process was easy.

I purchased items from Georges late November, I didn't receive any follow up emails about delivery process (despite paying extra for 'fast delivery'). Attempted to contact them 3 times via email and call their store. No responses from their team. It's been 6 weeks and still do not have my products. Don't put yourself through the hassle of purchasing from this company. 1 star is polite

千万不要在这家店网购相机或者任何东西，我11月18号下单，当时相机显示in stock状态，19号还把截图分享给朋友。结果等了十天，没有任何信息，没有邮件，没有通知，没有确认，没有收据，钱就这么被划走了，十天以后联系客服，客服说12月才有货，而且会第一个给我发货！我一直傻等到12月21号，再联系客服，客服又说1月15号可能才有货。另一个朋友11月27号先联系了客服，跟客服确认有货以后才下单，。结果下单付款以后，也是进入排队等待至今。。。骗子店铺啊！无耻啊！就是骗你借给他们无息贷款的。想退货他们要收10%的退货费。我已经截图了网站当时显示有货的误导欺诈页面，现在就想知道哪里投诉他们，能够达到类似在TIO 投诉宽带供应商欺诈客户的效果？ 还有没有人管管啦？这个所谓1981年的相机店究竟是个什么鬼东西？！！就这么合理合法的进行诈骗么？

Placed an order over a week ago.. like everyone else on here I have tried contact via every avenue to find out what’s happening with my order. Received random email yesterday saying stock not available until May… I wrote back immediately asking for a refund and now no response… I’ve tried all day calling and messaging to no avail. Would not recommend this company to anyone.

Do not order from these guys online
Do not order from these guys online. Zero customer service, no response on emails, unable to get through on phone ('busy), no live chat, no updates.three weeks later and order still not arrived, cannot get through - nothing.

Date of experience: 19 December 2024