Message Direct Opiniones 117

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We do not have a high volume of calls but it is important calls are answered professionally and passed on quickly. Message Direct certainly tick those boxes! From the quoting phase with Alison t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Message direct were professional from the very beginning of contact with them. Their service is first class and nothing is too much trouble. It is a seamless phone answering service and if you are b... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de contestadora

Escrito por la empresa

Over the course of the last 30 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

117 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

The team provide an extremely efficient…

The team provide an extremely efficient and organised service. The mesages passed on are clear and include the details clients provide plus those we need to deal with enquiries.

15 de octubre de 2025
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Respuesta de Message Direct

Thank you for your wonderful feedback! We’re so pleased to hear that our service is helping you stay organised and that the messages we pass on are clear and useful. It’s great to know we’re supporting you in handling enquiries efficiently.

Valorada con 5 estrellas sobre 5

Have been using Message Direct for over…

Have been using Message Direct for over a year now.
Having used a different company previously, who had extortionate rates and a terrible service, Message Direct has been a breath of fresh air. All onboarding staff, Sophie, Ellen, Jo, Claudia, were extremely helpful every step of the way. The PA's who answer the calls have clearly been trained to a high standard, as they have always attained the appropriate information before passing a call on.

If a on the market for a high quality PA service at a competitive price point, Message Direct is who you are looking for.

15 de octubre de 2025
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Respuesta de Message Direct

What a brilliant review! It's great to hear Sophie, Ellen, Jo, Claudia and the team have been really helpful and our highly trained PAs are delivering your business a brilliant service. Thanks for taking the time to give us a 5* review - we look forward to working with you for many years to come!

Valorada con 5 estrellas sobre 5

Reliability

A reliable service with no issues since they took over my answering service many years ago.

15 de octubre de 2025
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Respuesta de Message Direct

Thanks for the 5* review Mike! It's lovely to hear our service has been flawless since working together.

Valorada con 5 estrellas sobre 5

I Couldn't Function Without Them

I've used Message Direct for over 5 years now, they protect me from time wasters and give us a very professional image 24/7 for a fraction of the cost of employing a dedicated secretary.

15 de octubre de 2025
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Respuesta de Message Direct

What a lovely review Raymond! Thank you for trusting us with your business for the last 5 years and we looking forward to working with you for many years to come.

Valorada con 5 estrellas sobre 5

Really happy with the service

Really happy with the service, polite staff passing through the calls and giving updates for customers.

Email layout makes it simple to see the important details and get the team out to react which is vital in a reactive business

14 de octubre de 2025
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Respuesta de Message Direct

Thanks for the great review Simon. Our dispatch and call handling team love working with Rentokil and help to keep your reactive service levels tip top!

Valorada con 5 estrellas sobre 5

Never miss a call

We really wished we had set up a call handling service from day one. When our lines are busy they pick up the calls and provide us a quick email/message ready for us to call back whoever was trying to get hold of us.
Our clients/suppliers often say how professionally our calls are handled, and have no idea that this is an outsourced service, so a win win for everyone. It feel like an extension of our own team.

7 de octubre de 2025
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Respuesta de Message Direct

We love being an extension of your team! Our call agents are highly trained and take pride in answering every call with professionalism. Thanks for the great review!

Valorada con 5 estrellas sobre 5

GREAT RESPONSE

We always get a great response, even when getting Rota's etc over last minute.

13 de octubre de 2025
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Respuesta de Message Direct

Our team are always on it Richard - even when its a little last minute but we are happy to help! Thanks for the great review!

Valorada con 4 estrellas sobre 5

Polite, professional service which is value for money

Our inbound calls are answered politely and professionally by the Message Direct team andcustomer service is responsive and efficient. The service represents great value for money.

13 de octubre de 2025
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Respuesta de Message Direct

Thanks for the lovely review Sally - it's great to hear our service is adding value to your business!

Valorada con 5 estrellas sobre 5

This is a great service

This is a great service. Exactly what I was looking for for my small business. They deliver what they promise.

8 de octubre de 2025
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Respuesta de Message Direct

We love working with businesses like yours to deliver a great service - Thanks for the 5* review!

Valorada con 5 estrellas sobre 5

Message direct

Message direct, take the pressure off by handling all our incoming calls,

8 de octubre de 2025
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Respuesta de Message Direct

Glad to hear we can take the pressure off your team by picking up your calls, thanks for the great review!

Valorada con 5 estrellas sobre 5

Easy set up and running

Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be implemented quickly and easily, such as when there are holidays, etc. Messages in are received very quickly and we haven't had any complaints from our customers or new enquiries.

8 de octubre de 2025
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Respuesta de Message Direct

Thanks for the lovely review Kirsty! We are pleased to hear you found it easy to set up and that we are helping you deliver much better customer service.

Valorada con 5 estrellas sobre 5

We've been with Message Direct for 2…

We've been with Message Direct for 2 years now, and we couldn’t be more satisfied with their service! The team is professional and always handles calls promptly, providing seamless support every time. We highly recommend Message Direct.

7 de octubre de 2025
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Respuesta de Message Direct

Thanks for the brilliant review Kate! We pride ourselves in picking up the phone quickly and professionally so we're glad to hear you are very happy with our service. Looking forward to working with you for many more years to come!

Valorada con 5 estrellas sobre 5

Perfect solution for me

Perfect solution for me. Quick, easy, super helpful. Just what I needed.

6 de octubre de 2025
Opinión espontánea
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Respuesta de Message Direct

Quick and simple is how we like it here Jason! Thanks for the 5* review and thanks for trusting us to help support your business.

Valorada con 4 estrellas sobre 5

Phoneline creation

Message Direct were very quick to set up a phoneline for us when we had a tight turn around

25 de septiembre de 2025
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Respuesta de Message Direct

Great to hear we were quick in setting up a phoneline for you, thanks for the review!

Valorada con 5 estrellas sobre 5

Message Direct have been invaluable to…

Message Direct have been invaluable to our business. They understand our business and are excellent at dealing with customers. We have a really strong lead to customer close rate and I attribute much of that to the excellent service from the team.

22 de septiembre de 2025
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Respuesta de Message Direct

Lovely feedback, thank you Justin! Great to hear our highly trained call handlers are delivering a quality service for your business.

Valorada con 5 estrellas sobre 5

Exemplary Service

We have received an exemplary service from Message Direct over the past decade. They have been 100% reliable, professional and efficient at all times. Message Direct have upheld the good customer service that our company prides itself on. I wouldn't hesitate to recommend them to other businesses.

2 de septiembre de 2025
Opinión espontánea
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Respuesta de Message Direct

Thank you for such an amazing review! We’re over the moon to know we’ve been a reliable part of your business for over a decade. Hearing that we’ve helped uphold your high customer service standards absolutely makes our day - here's to the next decade!

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