Switch2 Customer Service Advisor understood my query and was most helpful in trying up help me book an 'Essential Maintenance' booking. When she found all slots were taken, she asked if I minded if t... Ver más
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Consulta las opiniones de los clientes
Mr Paul Buttler visited us to sort out our boujer issue. He has been an amazing engineer we have ever come across. He was very calm and positive, at the same time professional and knowledgable. He ma... Ver más
La empresa ha respondido
The service agent was very responsive and helpful. Although we are yet to resolve the billing issue we now have a course of action that will verify and resolve the issue
Engineer Craig came at very short notice as we had no hot water. He was very efficient and polite. He identified the problem. Explained the process and fixed it. Thank you Craig Excellent service... Ver más
Información sobre la empresa
Escrito por la empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Información de contacto
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Excelente
3 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful call handler today…
Very helpful call handler today although have had mixed results with others.
20 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear that your call handler was helpful today. However, we’re sorry to hear that your experience hasn’t been consistent, as this isn’t the standard we aim to provide.
We appreciate you sharing this and will use your feedback to help improve our overall service.
Maintenance No-show
Booked maintenance, took day off to accomodate, then switch2 proceeded to not show up at all.
First called mid-day and customer service acknowledged the booking but claimed they will call engineer and call-back when they received a response on whereabouts and schedule.
Engineers never showed up, and call back never happened.
Second call an hour later different customer service rep straight up denied there was any record of a maintance ever booked.
Great, a whole day wasted.
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback, and I’m very sorry for your experience.
We understand how frustrating it must be to take time off and have no visit take place, especially with the conflicting information you received. This is not the service we aim to provide.
Please contact us directly so we can investigate and arrange a new appointment. We sincerely apologise for the inconvenience.
Very good customer services
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you had a positive experience with our customer service team. We really appreciate you taking the time to share this.
Very efficient and friendly service
Very efficient and friendly service. Handled everything perfectly
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear you found our service efficient and friendly, and that everything was handled perfectly. We really appreciate you taking the time to share your experience.
Booked an engineer visit
Spoke with Vickie who helped book an appointment for the engineers to come back and replace ordered parts.
Let’s hope the engineers turn up!
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear Vickie was able to help and arrange your appointment. We understand the importance of things running smoothly, and we hope your engineer visit goes as planned.
If there’s anything further you need, please don’t hesitate to get in touch.
Excellent company
Excellent company
Really helped me when I needed them
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your kind feedback.
We’re delighted to hear we were able to support you when you needed us. Your comments mean a lot and are greatly appreciated.
Very kindly services and support and…
Very kindly services and support and also they are very secured with login details
19 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you found our service kind and supportive, and that you feel confident in the security of your login details. We really appreciate you taking the time to share your experience.
Helpful polite Victoria was a pleasure…
Helpful polite Victoria was a pleasure to deal with
18 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Victoria was helpful and polite, and a pleasure to deal with. We’ll be sure to pass on your kind comments.
Good customer service
The customer service provided a solution to my queries.
18 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear our customer service team was able to provide a solution to your queries. We appreciate you taking the time to share your experience.
There's a lot to improve
There's a lot to improve. I recently booked an engineer appointment and instead of coming on the agreed day they left a "sorry we missed you" card the folllowing day. Service charges are quite high for the level of service and competence across the board. Nothing specifically with individual employees, it's more of a systemic issue.
18 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback, and I’m sorry to hear about your experience.
We understand how frustrating it must have been to miss your appointment and then receive a card the following day. We also appreciate your comments about our service, as this helps highlight where improvements are needed.
This isn’t the standard we aim to provide, and we’d like the opportunity to make things right. Please contact us directly so we can look into this and assist further.
I was called back within 30 minutes…
I was called back within 30 minutes after my request. Call then resolved my issue.
18 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
We’re pleased to hear you received a prompt callback and that your issue was resolved efficiently. We appreciate you taking the time to share your experience.
Very polite and professional staff.
Very polite and professional staff.
18 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you found our staff polite and professional. We really appreciate you taking the time to share your experience.
Only waited a few minutes to be…
Only waited a few minutes to be connected to someone who gave me an appointment for a maintenance inspection. The lady was quick and efficient
15 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you were connected quickly and that your appointment was arranged efficiently. It’s great to know our team member provided a prompt and helpful service.
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you received prompt and friendly service. We really appreciate you taking the time to share your experience.
Helped fast and easy
15 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear your issue was handled quickly and easily. We appreciate you taking the time to share your experience.
Lauren was very polite and helpful.
14 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Lauren was polite and helpful during your call. We’ll be sure to pass on your kind comments.
Fantastic customer service today
Fantastic customer service today. The young lady was really helpful, I was impressed. It’s always nice to get someone who will go out of their way and resolve my concerns.
14 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear you received fantastic customer service and that our team member was so helpful in resolving your concerns. It’s great to know you felt supported and impressed by the service provided.
We really appreciate you taking the time to share your experience.
Continuing Disappointment
It’s always a bad experience with Switch 2 Energy, they are far and away the worst energy company out there. Paying your bill is the most frustrating and ridiculous experience I have each month and am usually raging by the time I put the phone down. I definitely don’t want to be with Switch 2 my Housing Association have forced all its tenants into using their so called service. Perhaps if Switch 2 made it possible to find out and pay your bill all in the one phone call instead of remaining in the Stone Age this would be an improvement?
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re sorry to hear about your experience.
Our phone payment option is an automated line designed to let you check and pay your bill quickly without queuing. We’re sorry this hasn’t worked well for you. If you’re having difficulties, please get in touch and we’ll happily guide you through the different ways to view and pay your bill.
I was having difficulty with my…
I was having difficulty with my internet and had to set up an account online. The person on the phone was very understanding and helpful and I was easily able to help me with my difficulty
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear our team member was understanding and able to support you with setting up your online account. It’s great to know your issue was resolved smoothly, and we appreciate you taking the time to share your experience.
Positive review for Vic Burton
I would like to leave a highly positive review for Vic Burton, who has been an amazing support to both the staff team and the residents here at Albany House. He is always couteous, respectful and professional with residents, taking the time to reassure people and respond with patience and kindness.
From a staff point of view, i genuinely do not know what we would have done without him. Vic has gone above and beyond on more than one occassion, particularly during emergencies, and has continued to offer support even when he has not been on site.
His realiabilty, professionalism and willingness to help have made a real difference. Vic is a credit to the service, and we are very grateful for everything he has done.
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you so much for your wonderful feedback.
We’re truly delighted to hear about the exceptional support Vic has provided to both your team and the residents at Albany House. His professionalism, kindness, and dedication—especially during emergencies—are exactly the qualities we strive for, and it’s fantastic to know he has made such a positive impact.
We’ll be sure to pass on your kind words to Vic and recognise the difference he has made. Thank you again for taking the time to share this—it means a great deal.
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