Ambala , I am sorry to say all misleading, disingenuous, and downright deceitful. When do you want to order something for a wedding? You want to order it with confidence, knowing that you are going to get precisely what you need for this very special day. Instead, you are met with people who will not take your call, people who will not escalate the matter to a manager, and you will never, under any circumstances, receive a callback from somebody in authority. I understand that Ambala has recently been purchased for £23 Million. Well, in my opinion they are destroying this amazing brand. I will never utilise them again, and certainly never for any important event.
Respuesta de Ambala
Hi John,
We are very sorry to hear about your experience and the frustration caused, especially regarding such an important occasion.
We have taken your feedback seriously and will escalate this to the relevant team for review. They will look into the matter and get back to you accordingly.
We apologise for the inconvenience caused and appreciate you sharing your feedback, as it helps us improve our service.
Kind regards,
Ambala Customer Support.