Never delivered
Respuesta de Buster + Punch
Hi Alex,
We are very sorry to hear about what has happened. I attempted to contact you by phone this morning to discuss the matter with you.
I have been informed that my colleague spoke with you last week and confirmed that an email had been sent to our warehouse team to raise a case directly with DPD, requesting clarification regarding the circumstances surrounding your delivery.
Please note that a full refund, including the original shipping costs, has been issued to you this morning, prior to the order being returned to us. In addition, our warehouse team has submitted a request to DPD, who will now carry out a full investigation into why your item was not delivered.
I will also send you a separate email confirming the above details, and I very much look forward to speaking with you soon.
Kind regards,
Melanie
The Buster + Punch Team