Lo vende Great Rail Journeys
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A very enjoyable trip with a friendly group of people led by Catherine, a competent, conscientious and lovely person. Weather good. Location excellent and interesting trips.
Respuesta de Great Rail Journeys
Hi Jackie,
Thank you for your review.
I'm glad to hear that you had such an enjoyable holiday to Tuscany and found this to be such a well led tour. It is great to see you had the added bonus of pleasant weather!
We hope to welcome you on tour with us again soon.
Best wishes,
Richard
Cities visited terrific. Tour Manager excellent. Turin Hotel in Fiat Factory iconic. A lovely group of people to meet and share experiences with. Some problems with Trains so journey home was quite stressful. Why do people bring large suitcases which are difficult to get on and off trains ? Why go along south coast of France southwards on a coach when we were needing to travel North ? Seemed to be just filling a day with extra travel for no gain to the guests.
Respuesta de Great Rail Journeys
Hi Edna,
Thank you for your review.
I'm glad to hear that you had such a brilliant time visiting the beautiful cities of Tuscany, and that you got to enjoy your holiday in such good company! I appreciate you taking the time to provide us with feedback on the structure and logistics of the return journey and I will ensure this information is relayed to our Product Team.
I do hope that we can welcome you on tour with us again!
Best wishes,
Richard
First class in all respects. Special praise for Catherine our tour guide.
Respuesta de Great Rail Journeys
Hi Michael,
Thank you for your review.
I'm glad to hear that you had such a brilliant holiday and I will ensure your praise is forwarded on to Catherine! We hope to see you on tour with us again soon.
Best wishes,
Richard
Excellent trip, but carrying luggage was hard work on the numerous trains, whilst Siena, Pisa and Lucca were amazing Florence was disappointing
Respuesta de Great Rail Journeys
Hi Raymond,
Thank you for your review.
I'm glad to hear that you had such an enjoyable holiday and got to see some truly breathtaking architecture. I visited this region last year and particularly enjoyed Lucca.
I understand your point about managing luggage, and I thought it'd be helpful to mention that we do work closely with a company called First Luggage to offer a door to door porterage service for those who need it (for a small additional fee)
I do hope that we can have the opportunity to welcome you on tour with us again soon.
Best wishes,
Richard
We did enjoy the excursions,and also the free time equally, very good tour manager ,and a friendly group
Respuesta de Great Rail Journeys
Hi Dave,
Thank you for your review.
I'm glad to hear that you enjoyed both the escorted element of your holiday, and having the time to explore Tuscany at your own pace. It is also brilliant that you found yourself in good company while on tour with us!
We look forward to welcoming you on tour with us again in the future.
Best wishes,
Richard
There were some amazing moments on the holiday, we did feel the group of 37 was too big, our guide, Jane, was amazing but must have been hard work. Many had different mobility issues which made it difficult to keep up, especially in the massive crowds in Florence, it was difficult to focus on the moment as you were trying to plan your route through the huge crowds. The weather wasn’t brilliant but that’s something you can’t plan for . Our favorite place was not actually part of the tour, on a free day we caught a train to Pestoli, authentic Italy full of local families. The trains were all very good but we found the holiday very full on and tiring . Compared to the 1st and last hotel rooms the main hotel room was disappointing, not quite how it sounded on the website, there were no tea/coffee facilities in the room. You had to either sit outside on the street under cover or a run down patio area on the 2nd floor which was disappointing. In the main the hotel food was good and the staff friendly. It’s a shame there wasn’t an extra night in St Raphael,lovely hotel, room and fabulous location. We made some new friends but would not go on a holiday like this again. We ticked a few boxes and it has given the confidence to our on thing in the future.
Respuesta de Great Rail Journeys
Hi Shane,
Thank you for your review.
I'm glad to hear that you did have some memorable moments while on tour with us and were able to take full advantage of your free time to discover somewhere new. However, I'm sorry to hear that you wouldn't consider an escorted tour with us again.
All the best,
Richard
Enjoyed the train trips and excursions. Guide was excellent and coped well with unforeseen events. Staff at hotels were very friendly and efficient
Respuesta de Great Rail Journeys
Hi Ms Maitland,
Thank you for your review.
I'm glad to hear that you enjoyed your holiday to Tuscany and that you found Judy to be adept at dealing with challenging circumstances. It is also brilliant to hear that you were happy with your accommodation while on tour with us.
I do hope that we can welcome you again soon.
Best wishes,
Richard
Outstanding tour leader.
Respuesta de Great Rail Journeys
Hi David,
Thank you for your review.
I'm pleased to hear that you found Judy to be such an outstanding tour manager, and I will ensure that your kind words are forwarded on to her.
I hope that we can welcome you on tour with us again in the future!
Best wishes,
Richard
First hotel and last hotel are very good. However, the main hotel is poor and for this reason I wouldn’t recommend this holiday. I had a tiny room painted a deep blue and not even a chair to sit on!!! V disappointing.
Respuesta de Great Rail Journeys
Hi Elaine,
Thank you for your review.
I'm sorry to hear that the main hotel on this tour fell short of your expectations, and I will forward your comments to our Product Team.
Best wishes,
Richard
Fantastic experience. The Tour Manager Judy Mahon was a real star, her organisational skills and interaction with members of the group was second to none. The downside: no tea making facility at Colombia Hotel. No duvets in beds despite cold evenings, no lifts in train stations.
Respuesta de Great Rail Journeys
Hi Bushra,
Thank you for your review.
I'm glad to hear that you felt this was a fantastic experience overall and that Judy was able to really enhance your holiday. I'm sorry to hear that you felt there were a few issues with the Colombia Hotel, your comments will be forwarded on to our Product Team for review.
Best wishes,
Richard
Fantastic from start to finnish, What an adventure! Wonderful Tour guide Judy Mahon , she worked wonders! Great Hotels, food & company, Excellent value
Respuesta de Great Rail Journeys
Hi Mrs Bird,
Thank you for your review.
I'm delighted to hear that you had such a fantastic time in Tuscany and found yourself in the company of a wonderful tour manager in Judy! I'm pleased that you found the holiday to be excellent value too.
We certainly look forward to welcoming you on tour again in the future!
Best wishes,
Richard
Excellent trip, chance to see the countryside by train
Respuesta de Great Rail Journeys
Hi Andy,
Thank you for your review.
I'm glad to hear that this was such an excellent holiday and that you enjoyed seeing the beautiful Tuscan countryside!
Best wishes,
Richard
A great introduction to Tuscany. Walking tours of Florence and Sienna followed by time to explore for yourself, plus visits to Lucca and Pisa. The rail tour is based at the pleasant spa town of Montecatini. It includes two free days to explore as you wish, or just have a rest. Italian trains can be crowded and prone to delays, stations poorly signed and you may need help to use the ticket machines. The tour manager keeps everyone informed of travel arrangements and can advise on what to do.
Respuesta de Great Rail Journeys
Hi Mr Wood,
Thank you for your review.
I'm glad to hear that you had an enjoyable holiday to Tuscany and found that you had a good combination of excursions and exploring. It is also great to see that your tour manager kept everyone in the group well informed.
We hope that we can have the opportunity to welcome you on tour with us again soon!
Best wishes,
Richard
Well planned and managed tour with god blend of free days and organised visits.
Respuesta de Great Rail Journeys
Hi Mrs Keat,
Thank you for your review.
I'm glad to hear that you enjoyed your holiday to Tuscany and found there to be a good balance of excursions and free time!
Best wishes,
Richard
Lovely holiday and places to visit but very tiring.
Respuesta de Great Rail Journeys
Hi there,
Thank you for your review.
I'm glad to hear that you had such a lovely holiday to Tuscany and enjoyed visiting a good range of places.
Best wishes,
Richard
Excellent with only minor irritants.
Respuesta de Great Rail Journeys
Hi Philip,
Thank you for your review.
I'm glad to hear that you found your holiday to be excellent overall!
Best wishes,
Richard
I thoroughly enjoyed our tour but I didn’t really like the hotel in Montecatini. Reception staff were not very friendly. Restaurant staff, however, were very pleasant and helpful. Our tour representative was first class and expertly guided us seamlessly through everything. A big thank you to her.
Respuesta de Great Rail Journeys
Hi Joan,
Beautiful photos there! Thank you for taking the time to leave us a review.
I'm delighted to hear that Jane was such an excellent tour manager and ensured that your holiday was smooth and seamless. I will pass on your thanks to Jane.
I appreciate your feedback on the hotel in Montecatini and this will be reviewed by our Product Team as we expect our suppliers to provide a good standard of service.
Best wishes,
Richard
Wonderful well organised holiday, Gave a true taste of Tuscany and time to revit Florence or do your own exploring. Train travel very comfotable, A tip - pack light as getting on and off trains with large suitcases not always easy.
Respuesta de Great Rail Journeys
Hi Roberta,
Thank you for your review and for the beautiful photos of Florence!
I'm glad to hear that your Simply Tuscany holiday was so well organised and that you found the rail travel to be a comfortable experience. I would agree with your tip regarding packing light!
Best wishes,
Richard
Enjoyed sunny days and beautiful churches and getting to know some interesting people. Highlight was the 3 Tenors opera evening in the ancient spa in Montecatini. Some of the tours were too rushed and the train journeys were long and sometimes late. Would have liked more time to relax. Would have been nice to have 36 hours on the French Riviera rather than 16.
Respuesta de Great Rail Journeys
Hi David,
Thank you for your review.
I'm glad to hear that you enjoyed sunny weather during your time in Tuscany, and that you found yourself in the company of like-minded people. I appreciate you taking the time to suggest where adjustments can be made to the itinerary, and I will relay your feedback to our Product Team.
Best wishes,
Richard
Great holiday. Fantastic sites and guides, great hotels, superb food. Our tour guide was a lovely lady, very knowledgeable and always available. I was one of a few solo travellers, she made sure we never ate alone, she made time for everyone.
Respuesta de Great Rail Journeys
Hi Maura,
Thank you for your review.
I'm delighted to hear that you had such a great holiday to Tuscany. I visited last summer and the sights are truly incredible! It is brilliant that your tour manager made you and the other solo travellers on the trip feel welcome. I will forward your feedback to our Tour Management Team.
Best wishes,
Richard
