Huws Gray Opiniones 

1819
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Although advised by email that the item was ready to collect, on arriving in store I was advised the item had been discontinued and all stock was being returned to the Huws Gray depot. Fortunately, th... Ver más

Valorada con 5 estrellas sobre 5

Placing the order was easy and delivery was quick with the bag being lifted over the wall with ease, allowing me to empty at my leisure. The price was a lot cheaper for exactly the same product than... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was my first visit to Huws Gray York and, unfortunately, an item that showed as being in stock wasn’t available. However, the staff searched the warehouse and, when they couldn't find it, arrang... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de materiales para la construcción
  2. Servicio de alquiler de equipos para edificios
  3. Tienda de insumos para paisajismo
  4. Maderera
  5. Tienda de insumos para plomería / fontanería
  6. Mayorista de herramientas

Sobre Huws Gray

Escrito por la empresa

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Información de contacto

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(1819)

765 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This was my first visit to Huws Gray…

This was my first visit to Huws Gray York and, unfortunately, an item that showed as being in stock wasn’t available. However, the staff searched the warehouse and, when they couldn't find it, arranged for it to be delivered to me instead.When the wrong product arrived, a replacement was dispatched immediately.Although I was disappointed that the items weren't initially available, I have to give a huge thank you to Lisa (and the two drivers), who went above and beyond to make sure I received the products I needed the very same day.I rarely leave reviews, but Lisa was so helpful that I felt it was deserved. Thanks to her outstanding customer service, I was able to complete my roof on time.
Thank you!

26 de agosto de 2026
Opinión espontánea
Logotipo de Huws Gray

Respuesta de Huws Gray

We are truly grateful for your detailed feedback regarding your recent visit.

We understand that the initial stock discrepancy and subsequent incorrect delivery were frustrating, and we appreciate your patience as we worked to resolve these issues.

We are incredibly proud of our team for going the extra mile to ensure you received the correct items promptly, allowing you to complete your project on schedule. It is wonderful to hear that our efforts made a positive impact, and we are committed to providing excellent service.

Thank you for your great review!

Valorada con 3 estrellas sobre 5

Item Ordered No Longer Stocked

Although advised by email that the item was ready to collect, on arriving in store I was advised the item had been discontinued and all stock was being returned to the Huws Gray depot. Fortunately, the store assistant allowed me into the stock room to try to locate the item. Various items were located, and I selected what I thought was the right item, as none had the part number. It turned out not to be the correct item, but a smaller version which still served the purpose for which it was bought. It is disappointing that Huws Gray will no longer stock electrical related items.

19 de agosto de 2026
Valorada con 5 estrellas sobre 5

Order made by mistake

Order made by mistake, this was quickly refunded with great communication both by phone and email

19 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We are so glad we could assist you quickly and efficiently with your refund.

We appreciate your kind words and positive feedback!

Valorada con 4 estrellas sobre 5

What a great value service and product

What a great value service and product, only complaint is that no commutation from the Brentwood Depot regarding delivery it just arrived on a lorry luckily we had someone at h8e to accept delivery. But 100% would use them again next time i will call the deport and get the delivery date from them.

19 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're happy to hear you found our service and product to be a great value. We appreciate you bringing the communication issue regarding your delivery from the Brentwood Depot to our attention.

We understand the importance of knowing when to expect an arrival and are reviewing our procedures to ensure better notification in the future.

We look forward to serving you again.

Valorada con 5 estrellas sobre 5

Professional service provided

Friendly, knowledgeable and professional member of staff helped me with my online order, including sending images of the materials ordered and processing the later requested refund.

19 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're delighted to hear that a member of our team provided you with such friendly, knowledgeable, and professional assistance with your online order, including the images and refund.

Thank you for sharing your positive experience!

Valorada con 5 estrellas sobre 5

Great

Great, quick delivery, helpful. Thanks

18 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're so happy to hear that our quick delivery and helpfulness met your expectations.

Thank you for your kind words!

Valorada con 5 estrellas sobre 5

Great product

Great product, quick delivery

18 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're so happy to hear you enjoyed our product and the quick delivery.

Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

All good

Delivery on time, courteous and efficient driver, and all goods as expected.

17 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're so glad to hear that your delivery was on time and that our driver was courteous and efficient.

It's wonderful to know that your goods met your expectations!

Valorada con 4 estrellas sobre 5

The ordering was simple and delivery…

The ordering was simple and delivery swift, my only gripe is that the delivery date and time was not advised, just the products delivered - but quickly which was good.

18 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're glad to hear your ordering was simple and delivery swift! We appreciate you highlighting the lack of delivery date and time notification.

We are working to improve our communication in this area.

Valorada con 5 estrellas sobre 5

Great price and service…

Placing the order was easy and delivery was quick with the bag being lifted over the wall with ease, allowing me to empty at my leisure. The price was a lot cheaper for exactly the same product than a national supplier.
The soil looks good but the proof won't be until I start growing my veg in it next year.

13 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're so pleased to hear that placing your order was easy and that our delivery service met your expectations, especially with the bag being placed conveniently.

We also appreciate you noting our competitive pricing. We're confident our soil will help your vegetables thrive next year!

Valorada con 5 estrellas sobre 5

Product was as expected and delivery…

Product was as expected and delivery was smooth and driver friendly and helpful.

17 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're so glad to hear that your product was as expected and that you had a smooth experience with our friendly and helpful driver.

Thank you for sharing your positive feedback!

Valorada con 5 estrellas sobre 5

I was having trouble placing an order

I was having trouble placing an order, so phoned the store and the help I received was outstanding. Very helpful young man sorted everything for me. Delivery was also fantastic. Can't recommend enough.

12 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're so happy to hear that our team was able to provide outstanding help with your order!

It's wonderful to know that the delivery was also fantastic. Thank you for your kind words.

Valorada con 5 estrellas sobre 5

Bulk bag online order and delivery

After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra charge. The delivery guy managed to drop the bulk bags exactly where requested meaning I could still get to my car charger. Faultless service.

17 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We are so pleased to hear about your positive experience with us! We always aim to provide faultless service, and it's wonderful to know we succeeded in arranging a smooth delivery, even with the stock adjustment.

We appreciate you sharing your feedback!

Valorada con 5 estrellas sobre 5

So prompt with delivery

So prompt with delivery. Placed where I liked on the drive , very considerate.
Great soil for my raised beds

17 de agosto de 2026
Logotipo de Huws Gray

Respuesta de Huws Gray

We're so glad to hear our delivery was prompt and considerate, and that our soil is perfect for your raised beds!

Thank you for your kind words.

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