I received no call to arrange delivery as promised. Instead, I found 1 tonne of slate dumped in full view of the road, blocking my house & business sign and practically on the pavement. I c... Ver más
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Consulta las opiniones de los clientes
After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... Ver más
La empresa ha respondido
My order was delivered in good time and on the date HG had specified. I had requested that HG phone me half an hour before delivery but this didn't happen - so just as well I had not gone out!
La empresa ha respondido
Ordering was simple and delivery was next dsy. The driver put rubber mats on the pavement to avoid damaging the flag whilst hoisting 800kg of stones. He avoided my tree and placed the bag exactly wher... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de materiales para la construcción
- Servicio de alquiler de equipos para edificios
- Tienda de insumos para paisajismo
- Maderera
- Tienda de insumos para plomería / fontanería
- Mayorista de herramientas
Sobre Huws Gray
Escrito por la empresa
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Información de contacto
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Reino Unido
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
My order was delivered in good time and…
My order was delivered in good time and on the date HG had specified. I had requested that HG phone me half an hour before delivery but this didn't happen - so just as well I had not gone out!
27 de agosto de 2026
Respuesta de Huws Gray
We're glad your order arrived on time.
We understand your frustration about not receiving the pre-delivery call you requested.
We are reviewing our procedures to ensure this doesn't happen again.
Respuesta de Huws Gray
We are so happy to hear that you had a positive experience with our service and customer support.
Thank you for your wonderful feedback!
Respuesta de Huws Gray
We are so happy to hear that you had a positive experience with our service and customer support.
Thank you for your wonderful feedback!
Easy to order on line
Easy to order on line . Clear prices and descriptions of products. Some confusion of the delivery location as my delivery was placed outside at the wrong building.
24 de agosto de 2026
Respuesta de Huws Gray
We're glad to hear you found our ordering process and product information clear.
We appreciate you bringing the delivery location confusion to our attention.
We are always working to improve our services.
Good quality products
Good quality products. I only had an issue with the delivery, as a number of tree branches were damaged during the delivery to my driveway.
26 de agosto de 2026
Respuesta de Huws Gray
We're glad to hear you're happy with our product quality. We sincerely regret that some branches were damaged during delivery to your driveway.
We are reviewing our delivery procedures.
Easy to order from their website
Easy to order from their website, pricing was extremely competitive and delivery was perfect.
25 de agosto de 2026
Respuesta de Huws Gray
We're so pleased to hear that your ordering experience was easy, our pricing was competitive, and your delivery was perfect.
Thank you for your wonderful feedback!
Respuesta de Huws Gray
We are so happy to hear that you had a positive experience with our service and customer support.
Thank you for your wonderful feedback!
Driver delivered to door as I could not…
Driver delivered to door as I could not help
25 de agosto de 2026
Respuesta de Huws Gray
We are glad our driver was able to assist you with your delivery.
We always aim to provide helpful service.
Ordering was simple and delivery was…
Ordering was simple and delivery was next dsy. The driver put rubber mats on the pavement to avoid damaging the flag whilst hoisting 800kg of stones. He avoided my tree and placed the bag exactly where I needed it. Excellant service, thank you
24 de agosto de 2026
Respuesta de Huws Gray
We're so happy to hear that your ordering experience was simple and that our delivery team provided such excellent service, carefully placing your stones exactly where you needed them.
Thank you for your wonderful feedback!
I received no call to arrange delivery…
I received no call to arrange delivery as promised. Instead, I found 1 tonne of slate dumped in full view of the road, blocking my house & business sign and practically on the pavement.
I contacted the local branch - they were oblivious to head office sending emails that say you’ll be contacted to arrange delivery. They said they’d try to get someone out last week to move the bag to where I actually wanted it
Didn’t happen.
Item has been delivered to an inconvenient place which is also a theft risk.
Do Huws Gray care? NO!
Could have been avoided if they’d actually done what their email promises and CONTACTED ME to arrange delivery.
25 de agosto de 2026
Respuesta de Huws Gray
We appreciate you taking the time to share your experience with us.
We are concerned to learn that your delivery did not go as planned and caused such inconvenience, especially with the material being left in an unsuitable and potentially unsafe location.
We understand your frustration regarding the lack of communication and the unfulfilled promise to relocate the delivery.
We are taking your feedback seriously and are reviewing our delivery and communication procedures to prevent similar situations in the future.
Very good all round service
Found whay i needed, easy process and excellent personal communication and prompt delivery.
25 de agosto de 2026
Respuesta de Huws Gray
We're so happy to hear you found what you needed and that the process was easy for you.
It's wonderful to know our communication and prompt delivery met your expectations!
Good service slight hiccup with order…
Good service slight hiccup with order as stock incorrect to website but resolved very quickly good communication
20 de agosto de 2026
Respuesta de Huws Gray
We're so glad to hear we could quickly resolve the stock discrepancy and that our communication met your expectations.
Thank you for your kind words!
Excellent service
The wood was very easy to order and the staff were very helpful
24 de agosto de 2026
Respuesta de Huws Gray
We're so pleased to hear that your ordering experience was easy and that our staff was helpful.
We truly appreciate your positive feedback!
The staff are always polite
The staff are always polite, knowledgeable and helpful. We are only doing some small DIY projects at home, so not the biggest orders, but get good service each time.
19 de agosto de 2026
Respuesta de Huws Gray
We're so glad to hear our team consistently provides excellent service, no matter the size of your projects.
Thank you for your kind words!
Top class service all round.
Fast, reliable and efficient service all round. I ordered one day, and delivered the next at a convenient time to myself. The delivery driver asked exactly where I would like the product placing in my garden. All round A+++ service.
24 de agosto de 2026
Respuesta de Huws Gray
We are so happy to hear that our service was fast, reliable, and efficient for you.
We are also glad that our delivery driver was able to place your product exactly where you wanted it.
Thank you for your wonderful feedback!
Delivery of topsoil poor in quality (eg…
Delivery of topsoil poor in quality (eg contained piece of metal pipe). Whilst the delivery driver was pleasant he arrived without warning and no contact from branch to arrange delivery.
24 de agosto de 2026
Respuesta de Huws Gray
We appreciate you sharing your concerns regarding the topsoil quality and delivery process.
We are actively reviewing our procedures to prevent similar issues with unexpected deliveries and ensure our materials meet expectations.
The delivery staff were excellent
The delivery staff were excellent. We were not in but they carefully placed the bags of soil exactly where we had indicated. They even folded up and put safe the cardboard I had used to indicate the place.
19 de agosto de 2026
Respuesta de Huws Gray
We are so pleased to hear about your positive delivery experience! Our team takes great pride in ensuring careful and thoughtful service, even when you're not home.
We truly appreciate your kind words.
Easy to order online and quick delivery!
24 de agosto de 2026
Respuesta de Huws Gray
We're so pleased to hear that you had an easy experience ordering online and that your delivery was quick.
Thank you for sharing your positive feedback!
Respuesta de Huws Gray
We're so pleased to hear that your delivery was on time and that you found our service to be considerate and well-organized!
Thank you for sharing your positive experience with us.
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