Marvel Property Solutions Opiniones 

111
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Marvel attended the property to look at a blocked kitchen sink. Their ‘engineer’ was literally there for 5 minutes and said he couldn’t unblock it with rods….so that cost us £120. Marvel then provide... Ver más

Valorada con 2 estrellas sobre 5

Did not consider the service to be value for money. I believe their labour cost are expensive. Also, I was asked to send in pictures showing the problems I had and my expectation was that some remote... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Nothing but problem with this company since I had my heating system put in. It appears nobody actually knows what's going on and can do a proper job extremely frustrating a year on n still not resolve... Ver más

Valorada con 5 estrellas sobre 5

Brilliant service from Marvel Plumbing. They came and sorted out my boiler straight away with no fuss. I have now used them a couple of times and they have always been very reliable. In fact one th... Ver más

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas

Información proporcionada por diversas fuentes externas

Marvel Property Solutions are your everyday heroes! The core focus of the company is based on “Changing People’s Perception of Plumbers” We cover everything from simple repairs to full central heating installations; including boiler servicing and maintenance, breakdowns and repairs. As boiler installation specialists we can offer extended 7-10 year guarantees on Vaillant, Worcester and Viessmann boiler replacements, and finance options on new boiler installations. Friendly and helpful office staff are available Monday–Friday, 08:00-17:00 to answer all your calls. Our electronic systems enable us to get invoices, estimates and certificates out on the same day as our visit – no chasing engineers on their mobiles! Our foundation is in our team of fully qualified and insured gas and heating engineers working throughout London. Each of our engineers has been trained in-house, not just in their Gas Safe qualification but also in our core culture of delivering ‘wow’ customer service.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

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(111)

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Valorada con 5 estrellas sobre 5

Reliable service

Prompt, professional and reasonably priced service.

16 de agosto de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thank you Sue - glad we could help

Valorada con 5 estrellas sobre 5

Prompt, efficient and helpful

The engineer was able to ascertain the problem with my boiler and fix it there and then. I was delighted with how quick, efficient and knowledgable the engineer was. It was a relief to have constant contact and updates with the office to book the appointment. Highly recommend Marvel.

15 de agosto de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

thank you so much for your feedback

Valorada con 5 estrellas sobre 5

Fixed Shower Leakage.

Excellent. Timely. Professional and fair price for good diagnosis and worksmanship.

14 de agosto de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thanks Robert - no leaks here :)

Valorada con 5 estrellas sobre 5

great work

Communication and reliability is excellent. All engineers are friendly and seem efficient and able to solve issues. V happy

27 de junio de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thanks Matt for the lovely feedback

Valorada con 4 estrellas sobre 5

Excellent customer service

A bit pricey but I cannot fault their technical knowledge or customer service. They respond quickly and are very helpful.

7 de junio de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thank you David, hope you found us of value

Valorada con 1 estrellas sobre 5

Sadly I had a dreadful experience with…

Sadly I had a dreadful experience with this company. They have taken a lot of money out of me for not doing the job properly and still sending me statements when I have already paid months later. I was sent a threatening email when I dared to complain.The facts are they destroyed the boiler and I had to have a new boiler from another company. If the engineers had realised the problem it would have been a simple repair. There was not enough gas from the meter going through to the boiler. The gas co come for no charge and fixed it. But sadly the boiler was destroyed by incompetent engineers one who was sacked for inappropriate behaviour by taking money from me under false pretences. That was never refunded by the company. I will never use this company again and never recommend.

31 de mayo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Marvel did a marvellous job for me once again.

Once again Marvel did a marvellous job for me at short notice when I was desperate to have a new gas cooker I'd bought elsewhere fitted. Aware I was very anxious to be out of my house to a tight time scale for a rare chance to meet friends met at university 61 years ago, they got someone to me sooner than they had thought possible. As on a previous job they did for me they sent another lovely young man, courteous, efficient, caring and helpful. He had to work in a tight space and perform some gymnastics but he managed everything without fuss or bother and talked me through and showed me how everything worked. He kindly manoeuvred my old cooker to the doorstep to be collected by the Council. It was a superb job at a very fair price and all my dealings with the staff in booking, in paying, as well as with the engineer were straightforward and efficient. I would recommend them to anyone without any hesitation, just as a neighbour recommended them to me.

23 de mayo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

An efficient and prompt response to our…

An efficient and prompt response to our problem. And a great plumber visited and sorted the loo and gave good advice. So very very happy to recommend Marvel

13 de mayo de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thanks Maggie, we look forward to continue serving you, your family and friends.

Valorada con 5 estrellas sobre 5

Great service

Great service. Prompt and very friendly. Excellent knowledge and work carried out

3 de mayo de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thanks Noel. Happy to serve

Valorada con 5 estrellas sobre 5

We have used Marvel on 2 occasions now - Excellent Job

We have used Marvel on 2 occasions now to rectify various plumbing issues. The staff are friendly and knowldegable. Work was completed with minimum distruption and quickly. Very good and honest service.

21 de marzo de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thanks Ajay always happy to help

Valorada con 5 estrellas sobre 5

Professional attitude and staff

Professional attitude and staff . A1 work and no pressure advice.It's good to find decent tradespeople like this.

27 de febrero de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thank you Mr B - delighted you're happy

Valorada con 1 estrellas sobre 5

Unreasonable Invoice

A person from Marvel visited my property to address two separate issues but left after 15 minutes without addressing either, even though I had described the issues using photo references in a previous email. This in itself was not worrying, however a week later I was billed for a full hour of investigation without ever receiving a response from the company or any recommendations on how to resolve the issues. I did not receive a summary of the investigation either, just a note to hire a separate contractor. Additionally the invoice demanded paying the full amount in less than a day. I tried emailing them to get a response with the above issue yet I only received an automated email with a 'Pay Now' button. I found this behaviour very unprofessional. I will pay the invoice but I obviously do not recommend this service.

14 de febrero de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Hi - Following our visit to you earlier today - The invoicing is automatic once the job is complete, apologies if you felt this was too prompt. As per our directors email to you earlier today - we have refunded your invoice (thank you for the prompt payment) - further details of the actions we are taking as a result of your feedback are in the email from our Director. Please don't hesitate to get back in touch if you experience any further issues.

Valorada con 5 estrellas sobre 5

We just had a Vaillant boiler installed…

We just had a Vaillant boiler installed and gas engineer Scott and the Marvel team did a great job. Friendly and professional and a grand less than British Gas!

12 de febrero de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

thank you Scott is one of our top installation engieers,

Valorada con 5 estrellas sobre 5

Excellent work by Marvel engineer Alan.

Marvel’s engineer, Alan, came to service my boiler and offered to take off his boots, which I appreciated. He was knowledgable and thorough, and patiently answered all my questions in detail. He was very pleasant to have in the house.

I have now seen two of Marvel’s heating engineers in action (one at a friend’s house) and am very impressed by the high standard of their work. I will definitely call them again for any plumbing/heating work.

2 de febrero de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Allen is our top Marveleer, thank you for your kind words

Valorada con 5 estrellas sobre 5

As the company director of a medium…

As the company director of a medium sized building company I find it a relief to have such a competant and reliable plumbing company that I can subcontract the plumbing aspects of our builds to.
I can highly recommend Marvel plumber to everyone from homeowners needing a boiler repair to other builders like us who might be renovating / extending existing properties or carrying out new builds.

29 de enero de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thanks Ben, you've been a pleasurer to work with

Valorada con 5 estrellas sobre 5

Professional and Efficient Company

Professional and Efficient Company, have used their services for the past three years and very satisfied with their performance.

23 de enero de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thanks so much Murli for your continued loyalty

Valorada con 5 estrellas sobre 5

Really great service

Really great service. Very efficient, nice guy came round to do a gas certification and service the bolier. He knew everything about my system (I'd thought it was so super new and sophisticated that he may not!). Lovely to get a discount for being a 1st time user. Would & have already recommended :)

2 de enero de 2019
Opinión espontánea
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Respuesta de Marvel Property Solutions

Thanks for taking the time to leave such a lovely review Lyn.

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