product fine but royal mail failed to deliver on time despite paying for tracked mail and ordering a week in advance

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La información de esta página se basa únicamente en reseñas sobre productos escritas por clientes de Moonpig.com a través de Trustpilot.
product fine but royal mail failed to deliver on time despite paying for tracked mail and ordering a week in advance

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Great card, love the fact you can personalise.

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Unfortunately the card did not arrive in time for our son’s 50th birthday which is today the 14th. We have been informed that it will be the 16th now.
Was an excellent card

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Condition poor on delivery. Card bent . Disappointing as the sender
Great product,
Great quality
As ordered
It was never received. I ordered it with balloons which arrived but the card didn't make it.

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Great card, fast delivery.

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Very easy to design loved the card delivered quickly does exactly what it says on d tin very happy customer

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We have not received the card

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Great. Easy to use & send abroad.
The card was delivered on my chosen day and was well received.

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Just what I needed.
Really please with product, postage is expensive
Really great to be able to send a personal birthday card as temporarily laid up at home so took all the hassle out of going out to buy a card!

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Saw it - loved it. The words are just perfect and the one receiving it next month will be tickled pink. The quality of the moonpig cards are always the best, thank you.

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Always have a great product from moonlight, so, thank you

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Awful. Sent unprotected, arrived bent and I had to source an alternative card elsewhere. Moonpig customer services very, very unhelpful. Initially they refused to refund the cost of the card. Then they asked for photos which I was happy to provide and offered to the first person I dealt with but ended the chat as I was trying to upload them so I had to start again. They really didn't make things easy and did not seem remotely sorry for wasting my time. Now, despite cancelling my Moonpig Plus subscription and repeatedly unsubscribing from Moonpig emails I am being bombarded so am having to complain to the Information Commissioner's Office about them to try to make it stop. Avoid this company like the plague - they are dreadful. Buy your cards from Thortful instead.

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