Sofology - Cannock Opiniones 

2701
•
TrustScore: 5 sobre 5

4,8

Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everyone hates the thought of going sofa shopping. The staff following you around, they keep talking to you despite your telling them your just browsing. Well it was a totally different experience at... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited the cannock store. A lady called Kimberley approached us, was really helpful. We had a few sofas we liked she talked through options and made everything clear. Very easy process.

Valorada con 5 estrellas sobre 5

Lisa was very helpful and knowledgeable about the sofas and helped us to find the right one for us, colour and size wise. She was very friendly and gave us lots of advice about how to keep our new... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

When we browsed store sales agents were busy chatting, 3 or 4 sofas of interest id seen online were not in store. Eventually ordered online after sending question re whether my sofa could have light... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de sofás
  2. también en la categoría
  3. Accesorios para muebles
  4. Tapicería
  5. Tienda de artículos para el hogar
  6. Tienda de mobiliario para salones
  7. Tienda de muebles

Escrito por la empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Información de contacto

  • Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2701)

13.841 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Beautifully laid out store with plenty…

Beautifully laid out store with plenty of choices of sofas. Kimberley proved very helpful without being pushy. Once we had made a choice Kimberley was on hand to give us the advice we needed. Altogether a very pleasant experience.

26 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valorada con 5 estrellas sobre 5

Sofology only place to buy your sofa from

Our sales consultant was very patient, knowledgeable above all open and honest. Nothing was too much and on hand for any queries we had.

21 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Valorada con 1 estrellas sobre 5

Zero Customer Service

It’s now January 5th and I’ve still received no response from Sofology, despite repeated attempts to contact them. I even had an email back, asking me if I was trying to arrange delivery! This company is awful. I’ve spent over £12,000 in 7 years, I’ll never spend another penny. And I will make sure that everyone I speak to knows to avoid them.

18 de diciembre de 2025
Opinión espontánea
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.

Valorada con 5 estrellas sobre 5

Great costumer service from Lisa

19 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Valorada con 5 estrellas sobre 5

Sunny from Cannock store was really…

Sunny from Cannock store was really helpful, sent a good amount of time talking us through everything we needed to know, happy with my choice ~ can’t wait to receive my sofa now!!

17 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valorada con 1 estrellas sobre 5

I am waiting an urgent call from a…

I am waiting an urgent call from a manager. Twice now you have failed delivery. And when I phone they don’t know where my order is and I have a ticket raised from Saturday. I have no sofa. It’s a week before Christmas where we have family over with no where to sit.

17 de diciembre de 2025
Opinión espontánea
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.

Valorada con 5 estrellas sobre 5

Shannon

Shannon, the lady who helped us on both occasions, when we first came to look and today when we purchased the sofas could not have been more helpful. Her lovely customer service and recommendations definitely encouraged us to go with sofology. She was absolutely fantastic!

15 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valorada con 5 estrellas sobre 5

Great service

Great service

12 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valorada con 5 estrellas sobre 5

Staff friendly not pressured left to…

Staff friendly not pressured left to browse but staff helpful when needed.

11 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Valorada con 5 estrellas sobre 5

Helpful

Welcomed which was nice as other companies didn't. Sunny was great stayed with me and answered all my questions and also gave me time.

11 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you for taking the time to leave a 5-star review!😊

Valorada con 5 estrellas sobre 5

Excellent customer service

The service we received from your employee, Storm was the reason we purchased our sofa. She was very knowledgeable, extremely helpful and friendly.

8 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Valorada con 5 estrellas sobre 5

Nice products - Great Staff

Very attentive, helpful and patient staff, particularly Liz who was lovely.

Nice selection of good quality (high end), reasonably priced furniture.

30 de noviembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you for taking the time to leave a 5-star review!😊

Valorada con 3 estrellas sobre 5

Sales assistant was pushy and didn't…

Sales assistant was pushy and didn't listen completely to my housing situation so then questioned me a lot which felt uncomfortable. I had been to a different store twice previously and saw a sofa I loved so still went ahead with purchase as I wanted to get it ordered ready for my new home without delay as I'm on a tight schedule and this was the closest store at the time.

5 de diciembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Thank you for taking the time to leave a review. We're sorry to hear about your experience and would appreciate the opportunity to make it right. If you'd like to discuss this further, please email us at social.media.complaints@sofology.co.uk with your review and account details.

Valorada con 5 estrellas sobre 5

Sunny was amazing

Sunny was amazing , he was helpful and informative and made us feel comfortable and we left feeling confident about our putchase

30 de noviembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valorada con 5 estrellas sobre 5

Great service

Great service, very knowledgable staff, good prices

28 de noviembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valorada con 5 estrellas sobre 5

Jess is amazing!!

Myself and my boyfriend were guided through the sofa buying experience by Jess.. we visited the store twice, after the first visit she emailed me to follow up which I really appreciated it. She went above and beyond to help us pick the perfect sofa for our home, answering all our questions no matter how silly they seemed… she was warm and welcoming from the start - 10/10 customer experience, I’ve recommended friends to go the Cannock store and ask for Jess :)

22 de noviembre de 2025
Logotipo de Sofology - Cannock

Respuesta de Sofology - Cannock

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

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