Sofology - CheltenhamOpiniones 

1689
TrustScore: 5 sobre 5

4,9

Unit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I enjoyed looking. Around . The store without any pressure from staff , ,When I was ready to purchase the Gentleman was pleasant and gave me all the information I needed ,before finalising my pu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de sofás
  2. Accesorios para muebles
  3. Tienda de muebles
  4. Tienda de artículos para el hogar
  5. Tienda de mobiliario para salones
  6. Tapicería

Escrito por la empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Información de contacto

  • Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1689)

18.566 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service. Clear explanations.

27 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Valorada con 5 estrellas sobre 5

Great selection of sofas to try out and…

Great selection of sofas to try out and good sized loose fabric swatches so you can clearly see the full range of colours and textures. Really helpful staff, particularly Lola, who took the time to understand what we were looking for and to provide the best options.

20 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Valorada con 5 estrellas sobre 5

Explained everything very well

Explained everything very well, had great knowledge.

24 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valorada con 5 estrellas sobre 5

Pleasant sofa buying experience!

Scott was a great advisor to our sofa buying experience and was helpful and patient with our requests.

21 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Thank you for your wonderful feedback! We're thrilled that Scott made your sofa buying experience enjoyable and was helpful with your requests. At Sofology Cheltenham, we aim for exceptional service, and it's rewarding to know we've succeeded. Your 5-star rating is appreciated and will be shared with Scott and the team. If you need further assistance, please reach out. We look forward to welcoming you back!

Valorada con 5 estrellas sobre 5

Great customer service

Very helpful woman who helped me.

21 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham



Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience at Sofology. It's wonderful to know that the team was helpful and knowledgeable. We strive to provide the best service possible, and your kind words are truly appreciated.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!

Valorada con 5 estrellas sobre 5

Very good service

Very good service

21 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valorada con 5 estrellas sobre 5

Buying a new sofa

Very helpful and friendly.

20 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham



Thank you so much for taking the time to leave us such a wonderful review!

Valorada con 5 estrellas sobre 5

Good experience

James in the Cheltenham store was friendly, helpful and above all patient with us - thanks! Ordering & finance processes were straightforward now hoping that the rest of the process is as smooth. Would recommend.

20 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Thank you for choosing Sofology :-)

Valorada con 5 estrellas sobre 5

Great service

Nothing beats a face to face service. Wanted to order our sofa in store and Lola was a great help. Super chilled experience. Looking forward to enjoying our new sofa!

20 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Thank you!

Valorada con 5 estrellas sobre 5

Sofology Cheltenham - Toby was incredible!

We visited Sofology Cheltenham and Toby was amazing!

Incredibly conscientious, knowledgeable and kind. Excellent customer service - he really made a massive difference which we really appreciated.

20 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Thank you for this amazing review Carl

Valorada con 5 estrellas sobre 5

It was good to be able to look around…

It was good to be able to look around the showroom without b feeling pressured but to have someone close by to answer any questions we had.
Great selection of furniture with different fabric options and the showroom was laid out in a way to see and try the furniture out.
Whilst the sales people seemed very young, they were really knowledgeable and very friendly.

17 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Thank you for visiting Alison :-)

Valorada con 5 estrellas sobre 5

Great service

Expert knowledge and attention without being pushy.

Finding out about other sofas not on display and showing us equivalents to make decisions easier.

Great service.

16 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Valorada con 1 estrellas sobre 5

The company were ok to deal with the…

The company were ok to deal with the the sofas are dreadful and designed badly . Spent 4K on a sofa and the angle of the sitting position has caused me leg and back problems from a week after sitting in it . If I stop using it the problems go away , they have a serious design fault .

13 de septiembre de 2025
Opinión espontánea
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.

Valorada con 5 estrellas sobre 5

Lovely man

Lovely man, Friendly, helpful &informative

13 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Valorada con 5 estrellas sobre 5

The lady that helped us in store was…

The lady that helped us in store was very knowledgeable and proactive.

7 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Valorada con 5 estrellas sobre 5

Good easy experience

Popped in last thing on a Sunday and managed to complete order in less than 20 mins.

7 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valorada con 5 estrellas sobre 5

Great service, great experience

The first member of staff we met, Dawn, was great and really helpful. We tried a couple of sofas we had seen advertised - not for us, but Dawn was great, told her what we needed, how we sat to be comfortable, and she took us round the store, all of us ticking things off if they were not suitable.

Really helpful, and thanks to the store manager Kris for letting us take colour swatches home for a night or 2 to help us decide on colours.

Cannot recommend highly enough

5 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Valorada con 5 estrellas sobre 5

Very pleasant atmosphere in the store

Very pleasant atmosphere in the store, I was able to wander round without any hassle, but when I sought advice a sales person was nearby without going to try and find somebody. Well done. The sofa and armchair I have chosen were extremely comfortable so well done. The only disappointing part was the delivery charge which seemed very steep but otherwise excellent service.

4 de septiembre de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Valorada con 5 estrellas sobre 5

Found what we wanted

Found what we wanted. The staff were very very helpful & polite.looking forward to seeing our new furniture when it arrives. Thank you

20 de agosto de 2025
Logotipo de Sofology - Cheltenham

Respuesta de Sofology - Cheltenham

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.

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