Sofology - Dundee Opiniones 

2373
•
TrustScore: 5 sobre 5

4,9

Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Firstly the positives, very helpful sales staff, nice products. The downside the delivery people won’t put on shoe covers and if you don’t let them bring their outdoor footwear on to your carpets they... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de sofás
  2. también en la categoría
  3. Accesorios para muebles
  4. Tapicería
  5. Tienda de artículos para el hogar
  6. Tienda de mobiliario para salones
  7. Tienda de muebles

Escrito por la empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Información de contacto

  • Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2373)

16.191 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Kamran was amazing

Kamran was amazing made the process very easy and stress free. Would buy again.

12 de junio de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for this great review Mrs Akhtar!

Valorada con 5 estrellas sobre 5

Excellent service

Staff member welcomed us into store, explained the layout, where to see sofa finishes. She even gave us the use of a tape measure. We were left alone to peruse the ranges but she was always on hand to answer any questions. Once to decision to purchase a particular sofa she explained the process very well.

7 de junio de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for this great review James :-)

Valorada con 5 estrellas sobre 5

Thank you for your help and information…

Thank you for your help and information when choosing the right sofa. Thank you to Cameron especially .

4 de junio de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, thank you for your review. Another great review for Cameron, we will make sure to pass this on! Have a nice day.

Valorada con 5 estrellas sobre 5

Very helpful staff member

Very helpful staff member

16 de mayo de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service and friendliness from Rhiannon. Gave us space to make our decision and attentive when needed.

22 de mayo de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, thank you for your review. Another great review for Rhiannon, we will make sure to pass this on! Have a nice day.

Valorada con 5 estrellas sobre 5

WAS ALLOWED TO BROUSE NOT…

WAS ALLOWED TO BROUSE NOT PRESSUREISEDSALESMAN VERY HELPFUL

3 de abril de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valorada con 5 estrellas sobre 5

I have already submitted a great review…

I have already submitted a great review for sofology. The young lady who helped us was fantastic. Very friendly, informative and a friendly face who made us feel relaxed and happy to view the various sofas available. I cannot remember the girls name however I did learn towards the end of the sale that she was new to the company and to be honest very professional and an asset to the team.....

7 de mayo de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Valorada con 5 estrellas sobre 5

Lovely sales staff Rhianna

Lovely sales staff Rhianna , she explained everything and helped us put everything in the basket as we had not decided. Also followed up with a phone call. Not got the goods yet, but hopefully it will go as smoothly as the ordering

6 de mayo de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thank you for this great review Michelle :-)

Valorada con 5 estrellas sobre 5

Very easy viewing no hassle but always…

Very easy viewing no hassle but always ready to help when required

26 de abril de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valorada con 5 estrellas sobre 5

Good

Lad was very helpful and not too pushy

4 de abril de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, never felt pressurized to buy, was given time to look around. Once we decided, the sale was easy.

24 de abril de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Valorada con 5 estrellas sobre 5

Good customer service and found what I…

Good customer service and found what I was looking for. Encouraged to wonder around at my own pace and try different sofas. Ended up buying the first I seen. Salesman was friendly and explained everything to us regarding payment, cleaning etc etc.

22 de abril de 2026
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Thanks for this fabulous review. We appreciate you sharing it with others!

Valorada con 1 estrellas sobre 5

Sales Person didn’t follow through with design

Been in Dundee store three times to browse as I’ve been stuck between a few styles of sofa. After first visit I narrowed it down to two styles and the staff member said he’d send two different combinations for two different sofas to my email so I could measure at home and both times he hasn’t done it. The second time he said that he would, I explained that I never received the first - so this is no mistake. Perhaps he thinks that the fact I was undecided, that he thought I was just there for fun. I can think of much better things to do with my time than look at sofas I don’t want to buy whilst dragging moaning teenagers around for their opinion. Perhaps he doesn’t want a sale.
I now don’t want to buy from here, however they have the only sofas that would fit my space and style of my room thus far. I’m now reluctant to spend any money here so I’ll just keep looking around- if I end up not being able to find something else, it will need to be a trip to a store at another town as I will not go back to Dundee now. I’m not in a major rush so I’ll see if I can find another company first. Just frustrating that this sales person has made assumptions.

26 de abril de 2026
Opinión espontánea
Logotipo de Sofology - Dundee

Respuesta de Sofology - Dundee

Hi, we’re really sorry to hear about your experience and completely understand why this would feel so frustrating after making multiple trips into store. This is certainly not the level of service we aim to provide, especially when you were taking the time to carefully choose the right sofa for your home. While we can’t say for certain why the emails weren’t sent, it may not have been an intentional assumption about your visit, though we absolutely understand why it has left you feeling that way. Regardless of the reason, we appreciate how disappointing this has been for you. If you’d prefer not to return to store, our Sales team would be happy to help from here and can talk through the different sofa options and combinations with you over the phone. You can reach them on 0800 140 4040. Again, we’re sorry for the experience you’ve had.

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