Staff in the store at Milton Keynes were very helpful polite and professional. The product was ordered I was given a lead time of when to expect the goods. The product ordered arrived on time was well... Ver más
Localización
Cambiar localización3A, Winterhill Retail Park, Snowdon Drive, MK6 1AJ Milton Keynes, GB
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Consulta las opiniones de los clientes
Just purchased our sofa from the MK store and everyone was so welcoming. Bonus that they are dog friendly. We’d been previously a few months before and knowledgeable staff made us revisit. We met wi... Ver más
La empresa ha respondido
What made our experience great was Hem, the lady who helped us. Hem was extremely pleasant, patient, helpful. Hem genuinely just wanted us to have the correct sofa for us and for us to leave with cl... Ver más
La empresa ha respondido
Lovely showroom and was taken through lots of different styles and sizes by a very knowledgeable sales person called Dace Valuma, she was a really lovely person. I had a very strict measurement size... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de sofás
- también en la categoría
- Accesorios para muebles
- Tapicería
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de muebles
Escrito por la empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Información de contacto
3A, Winterhill Retail Park, Snowdon Drive, MK6 1AJ, Milton Keynes, Reino Unido
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Nice and friendly experience
Nice and friendly experience, Linda was very helpful and knowledgeable.

Respuesta de Sofology - Milton Keynes
Ordering over the phone 👍
+Ordering our new sofa today was so easy over the phoneand if I’m honest the reason we did it this way was because in store the staff weren’t great and didn’t seem interested.
But it’s worked better for us as the lady we had over phone was brilliant! We knew exactly the sofa we wanted and the sizes but she did go back over everything, very informative and transparent which was great! Lovely lady 😊
-Didn’t like the fact that after paying nearly £3000 for sofa I had to pay £129 for delivery 🤦♀️I think that’s totally wrong and you don’t have choice but to pay it.

Respuesta de Sofology - Milton Keynes
Friendly staff and not pushy at all…
Friendly staff and not pushy at all with the sale.

Respuesta de Sofology - Milton Keynes
Great customer service 👏
Whilst waiting to be served by Hema,our choice from a previous enquiry. We were greeted by Pedro who offered to answer any questions & demontrated the configuration we wanted & made coffee.
We proceeded with the purchase of the Elevate range with Hema who was informative & friendly throughout the sale.
We had a good experience, thank you.😊

Respuesta de Sofology - Milton Keynes
Great service
Linda was lovely and very knowledgeable about the product, process and gave us time to make sure we had made the right choice.

Respuesta de Sofology - Milton Keynes
Very straightforward process
Very straightforward process, so far so good we are looking forward to our new sofa.

Respuesta de Sofology - Milton Keynes
Customer service was very good not…
Customer service was very good not pushing for a sale but supplied infirmation when required

Respuesta de Sofology - Milton Keynes
No hard sell just quality
No hard sell, was left to enjoy all sofas on offer.
Pleasant experience and a really helpful sales person - Hema

Respuesta de Sofology - Milton Keynes

Respuesta de Sofology - Milton Keynes
The ease of ordering a sofa
Friendly customer service and all stages of the order and delivery explained easily.

Respuesta de Sofology - Milton Keynes
Linda was so kind and helpful when…
Linda was so kind and helpful when talking us through our sofa order. She made the process stress free and straight forward! Makes such a difference to have a smiley and friendly person to help when making a big purchase.

Respuesta de Sofology - Milton Keynes
Malik was 10/10
Malik, was very personal and friendly whilst being professional and respectful. I would very much buy from Malik again.

Respuesta de Sofology - Milton Keynes
Lots of choice available in store
Lots of choice available in store. Easy buying process. Friendly staff and very welcoming.

Respuesta de Sofology - Milton Keynes
Smell of cigarettes put us off purchasing
We came late on a evening and I approached a random staff member who was actually the manager and asked him to help with some questions on a sofa, He was just leaving but did help us with a sofa and came upstairs to answer our questions and his personality and willing to help was recognised and he seemed a great guy. his colleague then came upstairs to take over as the manager was already 3 hours late from going home which was totally fine and from this moment we were greeted with a horrific strong smell of “cigarette “ from the other staff member. our buying decision went from a 10-0 in literally seconds and me and my husband looked at each other and said we would leave it for today.
Presentation in sales is everything ( we both do sales) and if you smoke be mindful others don’t and make sure you have gum and fragrance ready to freshen up. A non smoker does not want to sit there for 45minutes inhaling your smell whilst doing paperwork.
We went back to the shop to relook at the sofa choices and was greeted by a gentleman called Mikel - polite, smart and presented himself well. We left the store not buying as we wanted to check with a competitor store to make our final choice and will purchase off Mikel if we choose this sofa.
When you’re in sales you ARE the face of that brand and never underestimate hygiene, personality and appearance is everything. People buy off people…..

Respuesta de Sofology - Milton Keynes
He a was very helpful with information…our experience experience at Sofology
He a was very helpful with information about the sofa I was interested in. In the store it was short staffed and Hema made eye contact with us even while serving another customer although she was coming to the end of the consultation.
I decided to buy the sofa and Hema took us through the service easily and swiftly.

Respuesta de Sofology - Milton Keynes
Milton Keynes Amazing
Matthew in Milton Keynes was amazing tactful and attentive. Excellent services provided.

Respuesta de Sofology - Milton Keynes
Linda was amazing
Linda was amazing. We told her what we wanted and she helped in an amazing way

Respuesta de Sofology - Milton Keynes
Excellent customer service and care
Customer service was really good, was told everything I needed to know about the product, delivery service etc. Thank you to Kiran and Emma

Respuesta de Sofology - Milton Keynes

Respuesta de Sofology - Milton Keynes
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