Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfe... Ver más
La empresa ha respondido
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... Ver más
La empresa ha respondido
Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Go... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de sofás
- Accesorios para muebles
- Tienda de muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tapicería
Escrito por la empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Información de contacto
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, Reino Unido
4,8
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service from Nips and the manager…
Great service from Nips and the manager Shah - would highly recommend
29 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Seamless process
27 de noviembre de 2025
Respuesta de Sofology - New Malden
Thank you for your review Candy. We hope you found the perfect sofa!
Very friendly and helpful staff.Did not…
Very friendly and helpful staff.Did not try and push for a sale nor push for us to take insurance on the product.They let the product do the talking.
26 de noviembre de 2025
Respuesta de Sofology - New Malden
Thanks for your review Geoff!
Range of products
22 de noviembre de 2025
Respuesta de Sofology - New Malden
Thank you for awarding us 5 stars Stephanie :-)
The consultant really knew his stuff
The consultant really knew his stuff. Made us choose your store over others!
25 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very helpful service!
Junior was great at talking us through the practicalities of what we needed and suggesting suitable alternatives to meet our needs. Great selection!
22 de noviembre de 2025
Respuesta de Sofology - New Malden
Thank you for taking the time to write this great review :-)
Great customer service from Junior!
Junior delivered an amazing service to myself and my family. He went above and beyond for us - I’m really happy we were served by him.
17 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you for your review. Another great review for Junior, we will make sure to pass this on! Have a nice day.
Looking for a sofa made easy
Looking for a sofa was made easy, welcoming staff with no over bothering. Ayas was very nice, professional and answered our questions and more.
I hope the delivery of our sofa and experience ends with the same standard.
16 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Vip’s customer service won us over
Vip’s customer service won us over. We purchased a sofa due to his honesty and transparency.
16 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
I just bought a sofa with the help of…Sahlin
I just bought a sofa with the help of Sahlin today, he was very professional, helpful, knowledgeable and didn’t apply too much pressure. He made sure we had enough time to consider and also let us consider every option too. I just wish every furniture shopping experience was the same
15 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Knowledgeable staff
15 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
New Malden
The salesperson, was exceptionally helpful and knowledgeable, and above all, patient. Good service from the sales team.
13 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Respuesta de Sofology - New Malden
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very friendly service really happy with…
Very friendly service really happy with the outcome
25 de octubre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
Ayas Mohamed has been amazing. We visited the store twice to check measurements etc. and ensure that the sofa was the right one for us. We then had a telephone call to place the order. Ayas answered all of my many questions, whilst being very patient and I didn’t feel pressured into making a purchase. Thank you!
10 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent service from the sales team …
Excellent service from the sales team (Junior)
We are returning customers & can’t speak highly enough.
10 de noviembre de 2025
Respuesta de Sofology - New Malden
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Great experience
Very good shopping experience with friendly, proactive, and helpful staff.
11 de octubre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Staff at the store were very helpful…
Staff at the store were very helpful and friendly
2 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Had a great support from Sofology and…
Had a great support from Sofology and team also helped in our order amendments without any issues
2 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent customer service from Junior @New Malden Sofology
Exceptional Service from Junior at Sofology!
We recently purchased our new sofa at Sofology and were lucky enough to be assisted by Junior. We wanted to leave this review to highlight his truly exceptional service.
Junior was incredibly polite and friendly from the moment we walked in. He was knowledgeable about every Sofology product and fabric, he could answer all of our questions quickly and clearly. He took his time, never making us feel rushed, and made sure both my husband and I fully understood all the options and were completely happy with our final purchase decision.
Junior genuinely represented the Sofology brand brilliantly. Looking forward to sitting on the French Riveria!
1 de noviembre de 2025
Respuesta de Sofology - New Malden
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.