Awful customer service. Satisfaction guaranteed is incongruent with reality
Respuesta de Successories
We do want to clarify that our 100% Satisfaction Guarantee applies to the quality and condition of the products we sell. Our Posters & Art are long-standing, well-reviewed pieces, and there were no concerns raised regarding the product itself.
Your frustration stemmed from a shipping address issue, which we understand was disappointing. However, the order was delivered on time to the shipping address confirmed on your order confirmation. Unfortunately, the request to change the address came after the package was already out for delivery, when it could no longer be redirected.
We appreciate your many years as a customer and regret that this order did not meet your expectations.