This hotel is in a great area. Lots of restaurants nearby and v convenient bus nearby to the Medina.The staff were friendly and helpful.The two double rooms we were given were in disrepair. There were no curtains on the windows. The shower in one of the rooms was hanging off the wall and was unusable. The door locks were broken on the second room. Just one lightbulb working. We complained to the Sunway rep who visited the following morning and he arranged for us to move to two other rooms which were satisfactory.
Respuesta de Sunway
Dear Ms. Bradley
Thank you for taking the time to send us your feedback and whilst i was delighted to read your positive comments on the Moroccan House Hotel it was disappointing to read that not all aspects of your stay at this hotel met with your entire satisfaction. A copy of your feedback with be passed to all relevant concerned persons at this hotel requesting that all necessary corrective action is taken to improve the general standard of maintenance at this hotel. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
