Customer service on point
Placed an order because it was the best deal at the time. Got an email directly the following workday, alerting me of the keyboard's configuration.
So glad they proactively alert their customers, because it was indeed the wrong order I placed.
Happily cancelled without a fuss for a full refund. Great customer service!
Respuesta de TechOutlet.eu
Thank you very much for your kind review. We are glad we could check the keyboard layout with you in time and prevent an incorrect order.
Keyboard layouts can be confusing, especially for international customers. In the Netherlands, US International is commonly used, while Belgium often uses AZERTY Flemish. Germany, France and many other countries also have their own layouts. That is why we always try to verify this proactively when an order looks unusual for the destination country.
We are pleased that the cancellation and full refund were handled smoothly. Thank you for appreciating our customer service, and we hope to help you again with the right configuration in the future.