VO Opiniones 

610
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great choice of clothing. I bought two sweatshirts, one for myself and another for a Christmas gift. Both were gorgeous. The material is beautifully soft and warm and sizing is very generous. Plen... Ver más

Valorada con 5 estrellas sobre 5

"Be Kind to Every Kind! Hi Holly! I really enjoy the sweatshirt, it is super soft and comfy, I actually wore it running the other day and it got a lot of looks! I am actually about to purchase anothe... Ver más

Valorada con 5 estrellas sobre 5

Ordering was easy. Delivery was ridiculously quick. The T-Shirts were just loverlie. Exactly the same colour, print, quality and size. (We ordered larger as we use a tumble dryer so they will change a... Ver más

Valorada con 5 estrellas sobre 5

I hadn't bought from VO before. Loved their easy-to-navigate shop, their ethics/values, and their fully traceable manufacturing process. Quick delivery, great quality tee, and I love that it was c... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

BORN FROM COMPASSION. BUILT FOR THE WILD. VO is an ethical clothing brand for anyone who feels most at home in nature, and believes in protecting it. Our ethical garments are for everyday explorers who understand that the smallest choices can have the biggest impact. Our clothing is built to last, made with respect for people, animals, and the planet.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

610 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,7

Todas las opiniones

(610)

48 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great value for the quality

I’ve got three T-shirts from Vegan Outfitters now- they’re great quality, really soft cotton and a good fit. The designs have stayed bright through multiple washes too.

1 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

High Quality Products and great customer service

I’ve just purchased my third tee shirt from Vegan Outfitters. They have all been wonderful. Really high quality, carefully printed and arrive in good time. Great customer service too as they keep you up to date on shipping via email. I highly recommend Vegan Outfitters!"

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always love the items from VO!

Always love the items from Vegan Outfitters, I have several jumpers and t-shirts, as well as a bag, a mug and a few pairs of joggers in my collection now. My only complaint (and it's not really a complaint) is that I can't afford to order more often! Customer service are super responsive and helpful with any queries!

24 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve ordered several t- shirts from…

I’ve ordered several t- shirts from vegan outfitters . It’s good because I know the quality and size are consistent . I would give them 5 stars. Great quality and great customer service also supporting a good cause x

1 de julio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Horrible experience (but happy ending)

I ordered a tee-shirt and a sweater (around 100 euros) almost 2 moths ago. Never received the order, wrote to the customer service twice. They say they can't do anything because I did not payed an extra for the tacking service. I will never buy anything from them again!

UPDATE: after letting know the customer service about this bad review, they sent me the products again. The package arrived very fast and the clothes are very nice and top quality.

3 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing quality

Ordered from here several times now and will definitely be ordering again! Fantastic clothing, fast postage and delivery. Amazing quality and love the range of styles.

10 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

OK if you don't have a problem with your order

I have had several items from this company and I agree with the reviews about the good quality of their garments. I've even ordered as gifts for others. The downside seems to come with when there is a problem with an order. I asked for an exchange for a pair of joggers (after reading on their website they don't do refunds as their orders are bespoke...I have since read their replies on here that say they do issue refunds) but on returning the garment to them they insisted they were so full of pet hair they wouldn't possibly be able to give them to anyone else as they appeared to have been worn. They had been worn - to try them on! I didn't recall pet hair on them when I packaged them up. I do have a cat but the photo they sent me they said was of "white dander", so not my cat's hair. They insisted their non refund/exchange policy is industry wide which is not the case, I have returned items to other companies with no issue before. To add to my annoyance, upon telling them I would never purchase from them again I was sent a £10 voucher towards another order in response! They returned the original joggers to me and when I opened them I initially thought they had sent me a new pair and not my original pair as there was nothing wrong with them.
If you are confident you won't need a refund or exchange this company is fine. If you think you may need to then avoid. As someone else commented their customer service staff are very pleasant but they don't value your custom.

27 de mayo de 2024
Opinión espontánea
Logotipo de VO

Respuesta de VO

Hi Sara,

Thanks for taking the time to share your experience. Unfortunately, indeed as per our returns/exchange policy we don’t accept returns that look like they’re covered in pet hair/dander. As you can imagine it wouldn’t be nice for the next customer to receive the item like that, We do offer exchanges and refunds but the items need to be in their original condition. I see the team covered the shipping costs and returned the item to you and indeed also offered a £10 gift card as a goodwill gesture. Hope you can understand we tried our best here, but really sorry it didn’t work out this time.

Kind regards,
Katie

Valorada con 5 estrellas sobre 5

This is an amazing company

This is an amazing company. The products are really good quality and the customer service is outstanding! I have bought many items from this company for myself and as gifts. Highly recommended!

3 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent clothing

Excellent clothing - stylish and comfortable and cruelty-free. And customer service exceeded my expectations. Highly recommend.

1 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

So disappointed

So disappointed. I ordered a t-shirt in good faith, believing I would be receiving something eco and good quality. What I received is the lowest grade cotton t-shirt I have ever seen. I feels and looks factory sweat shop not eco, plant friendly. It’s also outrageous they don’t offer a refund option, something I only discovered when I looked to return it. It’s 2024 and that should be illegal. I have contacted them directly and and have requested a refund. If nothing comes of that I will contact PayPal. Do not recommend.

3 de junio de 2024
Opinión espontánea
Logotipo de VO

Respuesta de VO

Hi Merle,

Thank you so much for taking the time to leave such constructive feedback about the fabric material you weren't particularly pleased with. We genuinely appreciate your comments as they help our young team understand what matters to our customers the most

Ultimately we get a lot of really positive feedback about our garments, and especially their soft material... So this might simply be coming down to personal preference, yet we do keep any comments like this on a list to bear in mind for future product development - for example, even though a lot of our customers love a thinner, lightweight fabric, we'd totally look to add some heavier fabrics in future for those that don't.

We do actually offer returns/refunds for unworn/unwashed items and we just ask that a customer emails in to let us know and for us to provide a reference number for the return.

I hope that information is helpful and don't hesitate to reach out to our customer support team if you have any concerns

Bests,
Katie

Valorada con 2 estrellas sobre 5

Very poor quality

Having had to return a T-shirt because of the very poor sizing, it has taken weeks to get a replacement and that appears to only have been prompted by my asking where it was. The package arrived back to them via Royal Mail weeks ago but was only acknowledged last week. The replacement T-shirt is appalling quality and the print looks like I’ve had it for years. It’s a different fabric to the original and is akin to a T-shirt you’d pick up if a market. For £25 it’s dreadful. All the lovely messaging isn’t worth a thing if the product is so poor. I definitely cant recommend them and would say actively avoid buying anything.

30 de mayo de 2024
Opinión espontánea
Logotipo de VO

Respuesta de VO

Hey there!

I am very sorry to hear that you were not satisfied with your order! Our returns/exchange process can indeed take up to 10 to 15 business days depending on the number of returns we are dealing with and the speed with which the item is sent and received in the warehouse. We are constantly striving to better our processing timeframes.

In regards to quality - we use DTG printing method and vegetable inks, that are known to be one of the best ways to print, and the designs last for the lifetime of the garment (as long as care instructions are being followed) We do indeed have some designs in which the texture of the design has a deliberate 'worn' effect, for a more vintage feel.

If you are unhappy with the item and really can't see yourself falling in love with it - just send our customer support team a message or come on to Live Chat and we will be happy to help out with a return

Bests,
Katie

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