Blacks - Dundee Opiniones 

405
•
TrustScore: 5 sobre 5

5,0

47-49 Commercial Street, DD1 3DG Dundee, GB

•

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. también en la categoría
  3. Tienda de artículos de campamento
  4. Tienda de artículos para correr
  5. Tienda de bolsos y equipaje
  6. Tienda de ropa deportiva
  7. Zapatería

Sobre Blacks - Dundee

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 47-49 Commercial Street, DD1 3DG, Dundee, Reino Unido

  • 01382 723424

5,0

Excelente

TrustScore: 5 sobre 5

405 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(405)

3902 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good choice and service

Looking for a pair of lightweight walking shoes - good choice and prices and helpful service from Tony.

12 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

They were helpful in helping me choose…

They were helpful in helping me choose a new paid or walking boots. I was served by Cammy.

23 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

My first time in Blacks.

My first time in Blacks. Last I went in looking for new waterproof cosy jacket and trousers. The staff member, i didn't get his name, couldn't have been more helpful..today I returned to look at gloves..again Lisa who helped me look at your range of gloves was so helpful..I have mobility problems and get around using 2 elbow crutches..nothing was rushed..i could do things at my pace..unfortunatly alot of shops try to rush you and I just don't go back. With all staff that have dealt with me over the last week I would happily recommend they shop at Blacks.

13 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Hiking boots and professional service.

Went in to Blacks this afternoon in search of a new pair of hiking boots and socks for an upcoming trip away. Went straight through to the rear of the shop, and it had plenty of options to choose from. Was served by Olga, who was simultaneously attending to myself and two other customers. She was very polite and patient, and nothing was too much hassle. My girlfriend and I noticed that one customer was rather rude to Olga, but she remained courteous and professional towards him, despite him being rather aggressive and irrational.
Blacks is another high street retailer which clearly demonstrates customer service remains top priority - been before, will return again, and thanks to Olga and the team.

11 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Very friendly and helpful staff

2 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Quick helpful assistant

Quick helpful assistant

9 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great selection and prices, super helpful staff.

Popped in looking for walking / outdoor trousers. Great selection including some sale items. Staff were super helpful and checked on-line prices which offered same product for less so applied this discount to my items without question. Great shopping experience.

23 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Jony

I was greeted by the lovely jony in a previous week. I had questions about a bag and he was able give me answers straight away. Overall i have had a lovely experience within this shop as every member of staff was bubbly and full of energy.

22 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

SuperbCame in to the shop for nikwax and…

Came in to the shop for nikwax and walked out with a great deal that was on offer.

22 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service and delivery

Would just like to say what great service I received in the Dundee shop on Saturday . They ordered my jacket for me without any problem. They said I may only get it on Wednesday as it was the weekend. To my surprise I got it on Sunday. Thanks for such good service.

17 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I was served by by Lisa

I was served by by Lisa, good banter, great knowlege, vert helpful i will be going back.

16 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Hiking boots

As I had no references about this shop, before visiting Blacks, I phoned to request further information and was encouraged to come in and be attended personally. I am very glad I did. The customer service provided by all the staff was superb, and George, who advised me, proposed many different models of hiking boots, and provided exceptional service. From the outset, he understood what I was looking for, took the time to listen to my concerns, and endeavoured to find the right boots that I was looking for. In spite of spending time online, and making calls, and leaving no stone unturned, unfortunately the options I required were not in stock. But I did leave the shop wiser, and impressed by the good service...and having made a few other purchases.

5 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Ordered a pair of walking boots which…

Ordered a pair of walking boots which were too big so returned to the store. Jony was super patient with me as I tried on lots of different styles/makes/sizes and very helpful and with great product knowledge , I would definitely shop here again and recommend to others

4 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Boots and more

I went in for new walking boots and within a few minutes I was trying on boots. Dylan served me and listened carefully to what I needed and gave me a few options to think about but also gave a clear recommendation about what to start with - and those were the boots I went with. There were lots of young attentive staff around, there were a range of products and prices so I ended up coming out with more than I went in for!

2 de agosto de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

JONY was a great guy

JONY was a great guy, good customer service good intentions and very helpful.

26 de julio de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Needed some trial footwear and other items

I’ve started doing a lot more walking through the summer, my current footwear was past its best and needed replacement. I had an idea what I was looking for and Dylan in the branch attended to me, I tried two or three pairs and found what I wanted. The staff are very helpful.

23 de julio de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Purchased a pair of safety boots from…

Purchased a pair of safety boots from Jony at the Dundee store, showed me what was on display unfortunately I needed steel toe cap so after a couple of minutes whilst he checked the back store & he appeared with the pair I was after, brilliant service as usual as I have shopped here a few times 👍

20 de julio de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

After some poor service in a couple of other shoe shops, I went into Blacks and Holly was extremely helpful and patient with me. Tried on several shoes and with her advice, got exactly what I wanted and at a good price too. Well done!

19 de julio de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Got everything i need in one place

Got everything i need in one place

20 de julio de 2024
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely shop, friendly staff + packed with great gear.

Lovely shop friendly staff

2 de julio de 2024
Opinión espontánea
Logotipo de Blacks - Dundee

Respuesta de Blacks - Dundee

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

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