I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Ver más
La empresa ha respondido
Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.
La empresa ha respondido
Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- también en la categoría
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Tienda de bolsos y equipaje
- Tienda de ropa deportiva
- Zapatería
Sobre Blacks - Dundee
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
47-49 Commercial Street, DD1 3DG, Dundee, Reino Unido
- 01382 723424
5,0
Excelente
405 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Respuesta de Blacks - Dundee
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Very good service from blacks
Very good service from blacks. We phoned Lisa who kindly put a tent aside for us, we picked it up that day. Thank you Lisa!
6 de mayo de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Great choice of products
Great choice of products at very competitive prices. Staff member could not have been more helpful. I would definitely shop there again.
7 de mayo de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
I wanted very specific boots
I wanted very specific boots: wide, water proof and vegan. I could tick all the boxes thanks to George's help and tips
25 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Shoe purchase
Very knowledge staff(Jony), helped us picked the right footwear for us.
21 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Shoes
Lovely, helpful staff. Aoife helped us and was friendly and knowledgeable.
16 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great selection & super helpful team
Great choice of products including promotions. Aoife is really helpful too
16 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Happy customer
Aolfe was first class, enthusiastic and helpful. Delighted with my purchase.
9 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
No and no
Aoife was pleasant, efficient and helpful. Very pleased with shopping at your store today.
Please note that your receipt does not contain the phrase "order number" it does have
"Trans" and "receipt"
9 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Went to the Dundee store this morning…
Went to the Dundee store this morning looking for a backpack. Jony was very kind and helped me in choosing the right one for me. He was also very good in helping me with a women’s Blisco II Jacket. My size was not available in store, but he went through the trouble of ordering my size and colour online for me. Truly grateful for the overall service. Definitely recommend paying them a visit. Excellent customer service.
4 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Excellent experience.
Excellent service. Craig very knowledgeable and helpful.
2 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Came in to get some new hiking boots…
Came in to get some new hiking boots for my husband and ended up getting a pair myself too (as I tried some on for fun and realised how badly my previous ones fit). Got help from Dylan to get shoes to try on and he was a great help, always nearby if we needed something but never imposing
1 de abril de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Great boots, great price, great service
They had the boots I was looking for in the right size, in store. Not everyone stocks many half-sizes. Helpfully assisted by Lisa. She checked if there was an online discount, which there was, and applied it. Very happy with my new Salamon Quests
26 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Visited the Dundee store today to get…
Visited the Dundee store today to get some hiking boots for myself and the boys. Lisa was so helpful and cheery. Thank you for the lovely experience.
27 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great local store with great service!!…
In our local Black's store in Dundee today .. to get my elderly father a fleece … and Lisa could have not been more helpful & friendly !! Great choice of products .. even better that a sale was on. Lisa allowed my dad plenty of time to make up his mind. Couldn’t recommend this store enough .. great service .. will be back .. thank you
21 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Thank you Aoife for your knowledge
Thank you Aoife for your knowledge, personable manner and expertise. A great experience.
14 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Good service
Received good customer service in the store. I had a specific request on buying boots and staff were very helpful, checked stock to make sure specific request available. I was served by Lisa but the other 2 staff were part of the overall service. Pleasant visit and happy with purchase.
6 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service
Excellent service and good availability of items
5 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Friendly, patient and helpful staff
The store assistant Lisa was most patient and helpful. I am a tall person and my options for having clothing to fit a limited. Lisa spent time to look for sizes and gave me some varying alternatives in a very patient and informative manner. I would definitely recommend this store for good quality items and friendly and helpful staff.
29 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Excellent service and friendly staff.
Wanted a pair of hiking boots, the sales assistant, Lisa, was really helpful; she went and searched out a pair of the type I wanted from the store room, gave me plenty of time to try them on, and was pleasant and helpful throughout. I would recommend the store based on the great service I received.
19 de enero de 2024
Opinión espontánea
Respuesta de Blacks - Dundee
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
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