Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Because I have no carry bag ! When I buy products the crew person mean staff they didn’t asked me carry bag for item so I carry with out bag things . Services also poor and staff also specifically ca... Ver más
La empresa ha respondido
Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.
La empresa ha respondido
Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- también en la categoría
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Tienda de bolsos y equipaje
- Tienda de ropa deportiva
- Zapatería
Sobre Blacks - Shrewsbury
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
27-28 Shoplatch, SY1 1HS, Shrewsbury, Reino Unido
- 01743 297272
4,9
Excelente
719 opiniones
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Because I have no carry bag
Because I have no carry bag ! When I buy products the crew person mean staff they didn’t asked me carry bag for item so I carry with out bag things . Services also poor and staff also specifically cashier .
28 de agosto de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Instore collection
When I went to collect from the shop all the staff were extremely helpful. Such a shame its closing.
11 de agosto de 2026
Respuesta de Blacks - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Fantastic customer service
Lee was really really helpful in terms of assisting me to locate what I was looking for, giving me some useful advice and being generally friendly. Thanks Lee.
17 de agosto de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Lee an excellent helpful member of staff.
Lee is very polite and very helpful whilst I was trying to buy some new walking shoes.
It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to move to the GO outdoor store on the edge of town.
He provides an excellent level of service he is always polite and always extremely helpful and I can't recommend him enough.
15 de agosto de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Bought some new walking shoes
Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.
15 de agosto de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Very helpful and knowledgeable with the…
Very helpful and knowledgeable with the item I purchased.
13 de agosto de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Respuesta de Blacks - Shrewsbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Cheaper to do click and collect!
Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with click and collect from the same store, which is now closing down, hardly surprising as it's own company is undetcutting it. Good product just what I wanted, I will miss the stote though.
31 de julio de 2026
Respuesta de Blacks - Shrewsbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Good advice and friendly service from…
Good advice and friendly service from Lee
5 de agosto de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful staff
Although the Shrewsbury shop is closing, the staff continue to be helpful and professional. Lee, who served me, made it clear that if there were any problems with the boots I purchased, they could be taken to Go Outdoors.
It's a shame that this shop is closing.
3 de agosto de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
So sad to see the store is closing
So sad to see the store is closing, have been in wherever we're in Shrewsbury and always had great service.
We were served today by Lee who was incredibly helpful helping us choose a rucksack and a couple of pairs of boots. He seems very knowledgeable and willing to help, thanks for your great customer service.
31 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
We were assisted in the store by Lee
We were assisted in the store by Lee. We needed a rucksack and we were undecided about which to get. Lee was fantastic taking us through the different bag options, accessories, pros and cons of each. He made the process simpler and more enjoyable for us helping us reach a decision. Not only did we buy the rucksack we also left with two pairs of walking shoes. Lee is a huge asset to the store.
24 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Sadly this excellent store is closing…
Sadly this excellent store is closing down. They didn’t have what I was actually looking for - Salomons - but Lee helped me choose some Keen sandals which I’m very pleased with. Friendly customer service. Sorry to see this go.
21 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Excellent practical help
Alex was very helpful sourcing the items I needed. I was unable to move around the store easily as I had my granddaughter in her pushchair. It was a very hot day, and we were both tired by this point. I was very grateful to Alex for his help.
13 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Friendly and Knowledgeable
Jess was patient, knowledgeable and helpful when I was trying to buy some light-weight walking boots.
20 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Respuesta de Blacks - Shrewsbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Molly is always so friendly and helpful
Molly is always so friendly and helpful each time I have visited the store! Fantastic service, I couldn't ask for anything more, thank you Molly!
19 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Lee helped me choose some hiking shoes
Lee helped me choose some hiking shoes, very knowledgable and extremely helpful
15 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Lee is so knowledgeable and helped me…
Lee is so knowledgeable and helped me choose the right tent and accessories. I know the shop is closing but please don't let talent like him leave.
15 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service.
Greeted by Lee who offered help in my search for a hiking shoe. He was knowledgable, polite and friendly, providing the service I expected. I came away content I'd made the right purchase at a great price. Many thanks, Shrewsbury.
15 de julio de 2026
Opinión espontánea
Respuesta de Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
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